📗 TIP
For reseller vouchers, you can also use the Reseller Voucher flow.
📗 TIP
If you need guidance on how to activate and log into your device, read our article on How to Activate a Terminal.
Scan operates in two modes:
Standard Scan
In the Ventrata terminal app, go to the Scan tab.
📒 NOTE
Make sure that the icon in the top right corner of the page shows three lines and a checkmark.
Scan a ticket.
The details of the scanned ticket are displayed on the screen. There is a number of things you can do with the ticket:
Label - add or change existing labels assigned to the booking
Reschedule - press the pen icon, select a new date and time (if applicable) and press the Reschedule button at the bottom of the page
Add customer information - in the Customer section, press the pen icon, enter the customer's information and press the Continue button
Rebook - when enabled, you can change the number of tickets in the booking, the date and time of the tour
Go to booking - in the Booking section, press the booking reference number in red and review the booking details.
📗 TIP
Bookings may contain multiple tickets the details of which you can view upon pressing the ticket tab.
Press the three-dot menu in the bottom left corner of the page to select an action to perform on the ticket / booking.
Depending on how your products are set up, different products may allow different actions. Below are some of the actions you may perform on a scanned ticket / booking.
Select Tickets - individually manage tickets from group bookings
Add Extra - select a service or object which is part of the tour or attraction (for example, a mug with a picture of the customer at the attraction)
Redeliver Tickets - select one of the available delivery methods
No Show - select if a customer has not shown up for the tour
📒 NOTE
This action can only be applied for tickets that have not yet been scanned for entry.
Cancel and Refund - when enabled, cancel and refund bookings from the terminal app
Combinations (Cross-sell) - add new products to the booking
Comparisons (Up-sell) - upgrade the original order
Add Comment - add a comment or attachment to the booking
Additional steps, like selecting a delivery method for redelivery or payment method for a selected extra may be requested depending on product setup.
When no extra steps are made after the scan, press the primary button at the bottom of the page to process the ticket / booking.
Redeem Voucher - the ticket / booking has been confirmed but not yet redeemed
Scan Entry - the ticket / booking has been redeemed and the customer wants to enter the attraction
📒 NOTE
Once the ticket is scanned for entry, it cannot be scanned again.
Quick Scan
Quick Scan is used to scan tickets without having to manually process the ticket. This way the seller sees a list of scanned tickets with an indicator whether the ticket was scanned offline (one tick) or the scan was synchronised with the server (two ticks).
On the Scan tab in Standard Scan mode, press the three-lined button with a tick in the top right corner of the page.
Scan a ticket.
Scanned tickets in Quick Scan mode appear in a list. If you press the ticket's number, you can see the same details as during normal scan mode.
The ticket is redeemed or scanned for entry automatically.
When a ticket cannot be redeemed or scanned, an error message explaining the reason will appear onscreen.
Return to Standard Scan mode by pressing the QR code icon in the top right corner of the page.
