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How to Use Scan

Scan anything from vouchers, city passes to tickets using the Scan tab of the Ventrata terminal app.

Lucia Burin Sestakova avatar
Written by Lucia Burin Sestakova
Updated over a week ago

πŸ“— TIP

For reseller vouchers, you can also use the Reseller Voucher flow.

πŸ“— TIP

If you need guidance on how to activate and log into your device, read our article on How to Activate a Terminal.


Scan operates in two modes:


Standard Scan

  1. In the Ventrata terminal app, go to the Scan tab.

    Scan


    πŸ“’ NOTE

    Make sure that the icon in the top right corner of the page shows three lines and a checkmark.


  2. Scan a ticket.

    Menu options


    The details of the scanned ticket are displayed on the screen. There is a number of things you can do with the ticket:
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    • Reschedule - press the pen icon, select a new date and time (if applicable) and press the Reschedule button at the bottom of the page

    • Add customer information - in the Customer section, press the pen icon, enter the customer's information and press the Continue button

    • Go to booking - in the Booking section, press the booking reference number in red and review the booking details.


      πŸ“— TIP

      Bookings may contain multiple tickets the details of which you can view upon pressing the ticket tab.
      ​


  3. Press the dotted-menu button in the bottom left corner of the page to select an action to perform on the ticket / booking.
    ​
    Depending on how your products are set up, different products may allow different actions. Below are some of the actions you may perform on a scanned ticket / booking.
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    • Add Extra - select a service or object which is part of the tour or attraction (for example, a mug with a picture of the customer at the attraction)

      Add Extra

    • Redeliver Tickets - select one of the available delivery methods

      Delivery Method

    • No Show - select if a customer has not shown up for the tour
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      πŸ“’ NOTE

      This action can only be applied for tickets that have not yet been scanned for entry.
      ​


      No Show

    • Combinations (Cross-sell) - add new products to the booking
      ​


      πŸ“’ NOTE

      There is a configurable time limit on finishing a booking once a product has been added to the booking.


      Combinations (Cross-sell)

    • Comparisons (Up-sell) - upgrade the original order
      ​


      πŸ“’ NOTE

      There is a configurable time limit on finishing a booking once a product has been added to the booking.


      Comparisons (Up-sell)

    • Add Comment - add a comment or attachment to the booking

  4. Additional steps, like selecting a delivery method for redelivery or payment method for a selected extra may be requested depending on product setup.

  5. When no extra steps are made after the scan, press the primary button at the bottom of the page to process the ticket / booking.
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    • Redeem Voucher - the ticket / booking has been confirmed but not yet redeemed
      ​

      Redeem Voucher

    • Scan Entry - the ticket / booking has been redeemed and the customer wants to enter the attraction
      ​


      πŸ“’ NOTE

      Once the ticket is scanned for entry, it cannot be scanned again.
      ​


      Scan Entry

Quick Scan

Quick Scan is used to scan tickets without having to manually process the ticket. This way the seller sees a list of scanned tickets with an indicator whether the ticket was scanned offline (one tick) or the scan was synchronised with the server (two ticks).

  1. On the Scan tab in Standard Scan mode, press the three-lined button with a tick in the top right corner of the page.

    Access Quick Scan

  2. Scan a ticket.
    Scanned tickets in Quick Scan mode appear in a list. If you press the ticket's number, you can see the same details as during normal scan mode.
    ​

    Quick Scan

  3. The ticket is redeemed or scanned for entry automatically.
    When a ticket cannot be redeemed or scanned, an error message explaining the reason will appear onscreen.
    ​

    Ticket Expired

    Scan Limit Reached

    Used Ticket


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  4. Return to Standard Scan mode by pressing the QR code icon in the top right corner of the page.

    Access Standard Scan


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