The 'Allow Rebook' feature is a versatile tool designed to enhance the flexibility and efficiency of managing bookings. This feature enables sellers to change the number of tickets, as well as adjust the date and tour time of a booking, without needing assistance from backoffice staff.
By providing sellers with direct control over rebooking, the 'Allow Rebook' feature expedites the process by swiftly accommodating changing customer needs. This not only increases customer satisfaction but also allows your team to focus on more complex tasks, fostering a more efficient and customer-centric service environment.
Allow Rebook
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Check the 'Allow Rebook' box.
Allow Rebook
Press the Update Location button.
Update Location
Rebook Booking
Rebook Booking
When the 'Allow Rebook' box is checked, the Rebook button appears on the booking detail in the Ventrata terminal app.
Prerequisites:
'Allow Rebook' is checked on the location.
The booking has not been redeemed yet.
The booking is individual or package.
📒 NOTE
Rebook booking is designed to allow sellers to change the number of PAX or number of PAX and the date and time of the tour. If you only need to change the date and time, use the Reschedule button.
Reschedule
Scan the ticket or enter the booking reference manually.
Press the Rebook button.
Rebook
Change the number of tickets or the date and time of the tour.
Then press the Rebook button.
Rebook
Any ticket-level extras purchased with the original booking will be displayed and pre-selected with the purchased tickets.
Ticket-Level Extras
Then press the Rebook button.
Rebook
Choose the delivery method.
Choose the delivery method
Press the Continue button.
📗 TIP
Enable PIN-protected overrides in Locations to restrict refunds, cancellations ('Supervisor PIN for Cancellation'), or price adjustments ('Supervisor PIN for Adjustments'). If the respective option is enabled, the action will require a supervisor's PIN to proceed.
To set up the Supervisor's PIN, go to Account Settings > Users.
Refund approval with supervisor's PIN
If there is an overcharge, a refund must be performed. Select the payment method.
Payment refund
If a rebook results in a balance due, the customer must pay the difference.
Pay now
📒 NOTE
If a credit card has been used to pay for the booking, it will be displayed as one of the payment methods. The overcharge can be sent to the same card, or a different payment method can be selected.
Press the Refund button.
Refund
The tickets will then be delivered by the preselected delivery method you have chosen in Step 7 and printed.
Printing tickets
The booking is rebooked, and the changes are recorded in the backoffice.
Refunds are recorded in the Payment Summary section
Payment Summary
The rebook action is logged in the Logs section
Logs