The 'Allow Rebook' feature is a versatile tool designed to enhance the flexibility and efficiency of managing bookings. This feature enables sellers to change the number of tickets, as well as adjust the date and tour time of a booking, without needing assistance from backoffice staff.
By providing sellers with direct control over rebooking, the 'Allow Rebook' feature expedites the process by swiftly accommodating changing customer needs. This not only increases customer satisfaction but also allows your team to focus on more complex tasks, fostering a more efficient and customer-centric service environment.
Allow Rebook
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Check the 'Allow Rebook' box.
Allow Rebook
Press the Update Location button.
Update Location
Rebook Booking
When the 'Allow Rebook' box is checked, the Rebook button appears on the booking detail in the Ventrata terminal app.
Prerequisites:
'Allow Rebook' is checked on the location.
The booking is has not been redeemed yet.
The booking is individual or package, not option.
Scan the ticket or enter the booking reference manually.
Press the Rebook button.
Rebook
Change the number of tickets or date and time of the tour.
Then press the Rebook button.
Rebook
Any ticket-level extras purchased with the original booking will be displayed and pre-selected with the purchased tickets.
Ticket-Level Extras
📒 NOTE
If any booking-level extras were purchased with the original booking, navigate from the ticket detail view to the booking detail view and initiate rebooking from there. See Rebooking with Booking-Level Extras below.
If there is an overcharge, a refund must be performed. Select the payment method.
Then press the Refund button.
Payment Refund
📒 NOTE
If a credit card has been used to pay for the booking, it will be displayed as one of the payment methods. The overcharge can be sent to the same card or a different payment method can be selected.
Reuse Credit Card
📒 NOTE
A note stating the overcharge alerts the seller of the matter. Press Yes to confirm.
If the result of a rebook is a balance due, the customer has to pay the difference.
The booking is rebooked and the changes are recorded in the backoffice.
Refunds are recorded in the Payment Summary section
Payment Summary
The rebook action is logged in the Logs section
Logs
Rebooking with Booking-Level Extras
📒 NOTE
This use case assumes that there are no price differences between the original and the new tour. Price differences are expected if the number of tickets differs from the original booking.
When a ticket purchased with a booking-level extras is scanned, a balance due is displayed when you attempt to rebook.
Rebook at the Ticket Level
Return to the ticket detail, then navigate to the booking detail by selecting the booking reference.
Ticket Detail
When rebooking from the booking level, there is no balance created by the extra.
Rebook at the Booking Level