The 'Allow Rebook' feature is a versatile tool designed to enhance the flexibility and efficiency of managing bookings. This feature enables sellers to change the number of tickets, as well as adjust the date and tour time of a booking, without needing assistance from backoffice staff.
By providing sellers with direct control over rebooking, the 'Allow Rebook' feature expedites the process by swiftly accommodating changing customer needs. This not only increases customer satisfaction but also allows your team to focus on more complex tasks, fostering a more efficient and customer-centric service environment.
Allow Rebook
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Check the 'Allow Rebook' box.
Press the Update Location button.
Rebook Booking
When the 'Allow Rebook' box is checked, the Rebook button appears on the booking detail in the Ventrata terminal app.
Prerequisites:
'Allow Rebook' checked
The booking is has not been redeemed yet
Scan the ticket or enter the booking reference manually.
Press the Rebook button.
Change the number of tickets or date and time of the tour.
Then press the Rebook button.
If there is an overcharge, a refund must be performed. Select the payment method.
Then press the Refund button.
📒 NOTE
If a credit card has been used to pay for the booking, it will be displayed as one of the payment methods. The overcharge can be sent to the same card or a different payment method can be selected.
📒 NOTE
A note stating the overcharge alerts the seller of the matter. Press Yes to confirm.
If the result of a rebook is a balance due, the customer has to pay the difference.
The booking is rebooked and the changes are recorded in the backoffice.
Refunds are recorded in the Payment Summary section
The rebook action is logged in the Logs section
