The New Booking flow allows you to make one or multiple orders at once and tailor them to your customer's needs, be it by adding something extra to make their tour more pleasant or accommodate to their schedule to make it more convenient when possible.
📗 TIP
If you need guidance on how to activate and log into your device, read our article on How to Activate a Terminal in Kiosk Mode.
How to Make a Booking of a Simple Product
Make a booking of a simple product — a single product with tour times, using the Kiosk.
Make a booking of a simple product — a single product with tour times, using the Kiosk.
In the Ventrata app on the Kiosk, tap the Buy Tickets button.
Ventrata App on Kiosk
Select a product or category on the Select Product page.
Select Product category / Product
Select your tickets.
Depending on how your products are set up, different products may have different ticket groups on the Select Tickets page.
Select Ticket
Select the date and time of the tour.
Select Date and Time
Choose upgrades to your ticket on the Upgrade Your Experience page if available.
Upgrade Your Experience
Review the summary of your order.
If promotions are available, tap the Apply Promo Code button.
Apply Promo Code
Fill out the Customer Info page.
Based on the product setup, this page may also display questions.
Customer Info
📒 NOTE
The form contains multiple fields, not all of which are required. At minimum, fill out the required fields (*). The list of visible and required fields can be customised on the product level.
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Use the built-in address lookup to quickly auto-complete the customer’s address during booking or when updating a booking in the backoffice. The lookup uses Google’s location data for accuracy.
Address Auto-Complete
Fill in the ticket info if separate tickets were requested for each group member. If a signed waiver is required, ensure you sign the waiver for every ticket or booking.
On the Choose Payment Methods page, select the payment method by tapping the respective button:
Pay with Card
Pay with QR Code
Payment Methods
After successful payment, you can choose the delivery method.
Delivery Method
📗 TIP
Select one or more delivery methods in one step, for example, print tickets and send them to the customer via email.
How to Make a Booking of a Package Product
Make a booking of a package product using the Kiosk.
Make a booking of a package product using the Kiosk.
In the Ventrata app on the Kiosk, tap the Buy Tickets button.
Ventrata App on Kiosk
Select a product or category on the Select Product page.
Select your tickets.
Depending on how your products are set up, different products may have different ticket groups on the Select Tickets page.
Select Ticket
Choose and set your includes.
Tap the Select Data and Time button to choose the tour date and time for each include in the package.
Choose the date and time of your tour.
For open-dated tours, choose between:
Flexible Ticket - choose a date later
Fixed Date Ticket - purchase a ticket for a specific date and time
Select Flexible Ticket / Fixed Date Ticket
When done, tap the Continue button.
Continue
Review the summary of your order.
Add a promo code by tapping the Apply Promo Code button if available.
Summary
Upgrade your booking with optional extras, if available.
Buy Something Extra
Fill out the Customer Info page.
Based on the product setup, this page may also display questions.
📒 NOTE
The form contains multiple fields, not all of which are required. At minimum, fill out the required fields (*). The list of visible and required fields can be customised on the product level.
Customer Info
📗 TIP
Use the built-in address lookup to quickly auto-complete the customer’s address during booking or when updating a booking in the backoffice. The lookup uses Google’s location data for accuracy.
Address Auto-Complete
Fill in the ticket info if a separate ticket was requested for each person in the group. If the attraction requires a signed waiver, sign each waiver associated with every ticket or booking.
On the Choose Payment Methods page, select the payment method by tapping the respective button:
Pay with Card
Pay with QR Code
Payment Methods
After successful payment, you can choose the Delivery Method.
Set up the delivery methods in Locations.
Delivery methods
📗 TIP
Select one or more delivery methods in one step, for example, print tickets and send them to the customer via email.