Memberships allow your customers access exclusive discounts or free tickets by enrolling in a membership plan.
Once memberships and their benefits are configured in your Ventrata dashboard, they can be sold and redeemed directly on self-service kiosks.
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Learn how to configure membership products and benefits here.
Sell Membership
Sell membership products using the Buy tickets flow on a self-service kiosk.
Sell membership products using the Buy tickets flow on a self-service kiosk.
Prerequisites:
Membership products exist in your Ventrata dashboard
Receipt templates for the membership product are created
If you are using destinations, make sure a membership product is assigned to one
📒 NOTE
If you do not usually use destinations, do not create them just for this purpose.
On the kiosk screen, tap the Buy tickets button.
Sales
Select the membership product.
Select Product
Select the number of memberships in the desired tier.
Tap the Continue button at the bottom of the screen.
Select Units
Review the summary of the booking and tap Checkout.
Shopping Cart
On the following screen, fill in customer information.
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Configure what information is collected on the Sales Kiosk channel using the Fields tab on the product level.
Press the Continue button.
Customer Information
Finally, select a payment method.
Payment Method
Once the booking is completed, the membership details are printed on the ticket, followed by the order receipt.
View membership ticket and order receipt example
View membership ticket and order receipt example
Redeem Membership Benefits
The customer redeems their membership independently at a self-service kiosk.
The customer redeems their membership independently at a self-service kiosk.
Prerequisites:
The location(s) where you want to redeem memberships have 'Allow Membership Benefits' enabled (see below)
Allow Membership Benefits on Location
Enable membership benefits redemption on the location settings.
Enable membership benefits redemption on the location settings.
In your Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Make sure the correct destination is selected.
Destination
Select an existing location or create a new one.
Enable the 'Allow Membership Benefits' checkbox.
Allow Membership Benefits
Press the Update Location button to save your changes.
Update Location
Member Login
The customer selects the Use membership option on the kiosk start screen.
Use Membership
Then they scan their membership card or enter the membership reference manually.
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Each membership is assigned a membership reference, which is usually the same as the ticket number.
ticket number
Ticket Number
For manual entry, you can also use the booking reference or order reference if a code is not available for scanning.
booking reference
Booking Reference
order reference
Order Reference
If the membership is valid, it appears under Your membership.
Your Membership
Membership Booking
The customer then selects their preferred product, date and time. The system automatically applies the first applicable promotion or ticket benefit.
Promotion benefit - any applicable discount is shown on the Summary screen under the 'Discount Code' line
Ticket benefit - member tickets appear on the Select tickets screen
The customer then proceeds to payment to complete the booking.
 Promotion Benefit |  Ticket Benefit |
Once payment is completed, a confirmation screen is displayed and automatically logged out. To redeem their membership, the customer must start the Use membership flow from the beginning.
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For details on ticket printing and payment steps please refer to How to Make a New Booking Using the Terminal App.
Membership Logout
To log out during the booking flow, the customer must press the member button (labelled with their name) at the bottom of the screen to log out and confirm when the Membership Logout window appears.
Membership Logout
🎞️ WATCH THE FULL FLOW
Promotion Benefit
Promotion Benefit
Ticket Benefit
Ticket Benefit
Member Activity
Track member bookings through the MEMBER ACTIVITY button in the membership booking detail.
Track member bookings through the MEMBER ACTIVITY button in the membership booking detail.
Go to Bookings > Bookings and open the membership booking.
In the ticket details, press the MEMBER ACTIVITY button.
The Bookings table opens, filtered to show only bookings linked to the selected membership reference.
Ticket Detail - Member Activity
Bookings - Member Activity