Memberships allow your customers access exclusive discounts or free tickets by enrolling in a membership plan.
Once memberships and their benefits are configured in your Ventrata dashboard, they can be sold and redeemed directly on terminals.
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Learn how to configure membership products and benefits here.
Sell Membership
Sell membership products using the New Booking flow on a seller-assisted terminal.
Sell membership products using the New Booking flow on a seller-assisted terminal.
Prerequisites:
Membership products exist in your Ventrata dashboard
Receipt templates for the membership product are created
If you are using destinations, make sure a membership product is assigned to one
📒 NOTE
If you do not usually use destinations, do not create them just for this purpose.
In the Ventrata terminal app, go to the
Sales tab.
Sales
Press the New Booking button.
New Booking
Select a product category.
Select the membership product.
Select Product
Select the number of memberships in the desired tier.
Press the Add button at the bottom of the screen.
Select Units
Press the Checkout button to continue.
Shopping Cart
On the Customer Info screen, fill in the following information:
Take a photo of the customer (membership owner)
Enter their first and last name, email and phone number
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Configure what information is collected on the Terminal channel using the Fields tab on the product level.
Press the Continue button.
On the Delivery Method screen, select Print Tickets.
Delivery Method
On the Payment Method screen, select the customer's preferred method of payment.
Payment Method
Once the booking is completed, the membership details are printed on the ticket, followed by the order receipt.
View membership ticket and order receipt example
View membership ticket and order receipt example
Redeem Membership Benefits
A seller assists the customer with the membership redemption.
A seller assists the customer with the membership redemption.
📒 NOTE
This guide describes the Promotion and Ticket benefit types. For more information about the Entry Scan benefit, please refer to this article.
Prerequisites:
The location(s) where you want to redeem memberships have 'Allow Membership Benefits' enabled (see below)
Allow Membership Benefits on Location
Enable membership benefits redemption on the location settings.
Enable membership benefits redemption on the location settings.
In your Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Make sure the correct destination is selected.
Destination
Select an existing location or create a new one.
Enable the 'Allow Membership Benefits' checkbox.
Allow Membership Benefits
Press the Update Location button to save your changes.
Update Location
Member Login
The customer presents their membership card or code. The seller scans the membership card and presses the Use membership button at the bottom of the membership booking detail screen.
Membership Detail
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Each membership is assigned a membership reference, which is usually the same as the ticket number.
ticket number
Ticket Number
For manual entry, you can also use the booking reference or order reference if a code is not available for scanning.
booking reference
Booking Reference
order reference
Order Reference
Membership Booking
The seller is redirected to the Select Category screen and selects a product. The system automatically applies the first applicable promotion or ticket benefit to the booking.
Promotion benefit - the discount appears when comparing the ticket price between the date button and the tour time button.
Ticket benefit - member tickets appear on above the regular ticket section.
The seller selects the desired tour date and time, then collects payment for any remaining balance.
 Promotion Benefit |  Ticket Benefit |
Once payment is completed, a confirmation screen is displayed, and the screen displays the scan of the membership detail. To create a new booking within the membership, the seller simply uses the Use membership button again.
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For details on ticket printing and payment steps please refer to How to Make a New Booking Using the Terminal App.
Membership Logout
To log the customer out:
press the bin icon
next to the ticket benefit confirm and when the Membership Logout window appears, oruse the ← (Back) button in the top-left corner until you reach the Sales tab.
Membership Logout
🎞️ WATCH THE FULL FLOW
Promotion Benefit
Promotion Benefit
Ticket Benefit
Ticket Benefit
Member Activity
Track member bookings through the MEMBER ACTIVITY button in the membership booking detail.
Track member bookings through the MEMBER ACTIVITY button in the membership booking detail.
Go to Bookings > Bookings and open the membership booking.
In the ticket details, press the MEMBER ACTIVITY button.
The Bookings table opens, filtered to show only bookings linked to the selected membership reference.
Ticket Detail - Member Activity
Bookings - Member Activity