In the Ventrata dashboard, go to Bookings > Bookings.
Locate the membership product using either:
the customer's name (typically last name)
or the membership reference
In the booking detail of the membership, press the + NEW ORDER button.
New Order
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The membership is automatically preselected in the booking.
Membership Reference
Select a product and number of tickets.
The system will automatically apply the first applicable benefit to the booking.
Promotion Benefit
Ticket Benefit
Once product, tour time, option and tickets selection is complete, press the Checkout button at the bottom of the window.
Checkout
By using a membership, the contact information of the member is automatically populated as the contact information for the booking.
Checkout - Contact Details
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You can override these fields as needed, for example, when a member is purchasing on behalf of someone else.
Finally, continue to payment to complete the order.
The booking detail clearly displays the benefits (promotion or member tickets).
Promotion
Member Tickets
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Instead of starting from the booking detail, you can redeem a membership using the New Order button in the Backoffice. Enter the Membership reference in the 'Membership' field during the booking flow.
Redeem Membership
Membership Reference
A membership reference is required for benefit redemption.
renewed memberships receive a new reference (1)
the old reference can still be used to pull up the membership (2)
Any old reference can be used to search for the current membership, no matter how many times it has been renewed. This means that new membership cards do not need to be issued to the member at each renewal.
Search for Current Membership
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The membership reference is located either in the booking detail, in the voucher sent to the customer's email address or the printed voucher.
Booking Detail
Email Voucher