🔐 Required Role Permissions: Products
🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports
Membership products are a special type of products that grant customers discounts on other products or access to exclusive tickets. Follow the guides linked in the 📗 TIPs below to set up your membership product, and review the full membership flow in the final section of this article.
📒 NOTE
If the membership was bought in Test mode, i.e. the 'Test order' box was checked during the purchase, the membership can only be redeemed on test mode.
Conversely, live bookings cannot be used on a Web Checkout in Test mode.
Create Membership Product
Create and configure a membership product with rates, validity, and member info collection.
📗 TIP
Learn how to create a membership product here.
Create Member Tickets on Other Products
Add hidden member-only tickets to products so memberships can be redeemed exclusively by eligible customers.
📗 TIP
Learn how to create member tickets here.
Create Benefits
Add ticket or discount benefits to membership products, setting usage limits and linking them to hidden units or promotions.
📗 TIP
Learn how to create membership benefits here.
Allow Memberships in Web Checkout
Enable membership redemption in Web Checkout by allowing members to log in and use their benefits during booking.
📗 TIP
Learn how to allow memberships in the web checkout settings.
Verification Methods
Members can log in using:
Email
Phone number
Membership reference
Control how members log in by setting allowed verification methods in your widget or button config.
📗 TIP
Learn more in our article on membership verification.
Membership Flow
📒 NOTE
If the membership was bought in Test mode, i.e. the 'Test order' box was checked during the purchase, the membership can only be redeemed on test mode.
Conversely, live bookings cannot be used on a Web Checkout in Test mode.
Member Login
On the Tickets page, the customer can use the Member Login link to log into their membership.
📗 TIP
Learn how membership login is stored.
Tickets page
The customer has a choice of three login methods:
Member Login
📗 TIP
Notice that the Member Login window includes a Contact us link in the bottom left corner. Clicking this link opens a new email message in your default email client, addressed to the email specified in the 'Contact Email' field of the brand associated with the Web Checkout. Learn about creating and using brands.
Contact Us
E-mail / Phone number - enter the email address / phone number provided during the purchase of the membership product. Press the Send verification code button. Then, enter the 6-digit verification code sent to the customer's email address / phone number.
E-mail / Phone Number
Membership reference - enter ticket reference and last name provided during the purchase of the membership product. Then, press the Verify button to log in.
Membership Reference
📗 TIP
The ticket reference is located either in the booking detail, in the voucher sent to the customer's email address or the printed voucher.
Booking Detail
Email Voucher
When the customer successfully logs in, a confirmation window appears onscreen with the details of the membership:
Membership name - Ticket Tier
Validity period
Member Logged In
📗 TIP
Customers can purchase multiple memberships. When they log in using their email address or phone number, the Member Login window shows the details of each membership, and the customer must select the one they want to use for the current booking.
Member Login - Choose Your Membership
When they log in using the Membership reference + Last name, customers log in to a specific membership associated with the used reference.
When the customers presses the Continue with your booking button, the Member Login link is replaced with the customer's name.
Member Login - Success
Redeem Benefits
The customer can now use their membership to book tours using either a promotion benefit or a ticket benefit (dependent on membership product setup).
Promotion Benefit
A associated promotion discount appears when the customer selects a unit. The promotion is applied once the date and tour time are selected.
Promotion Benefit
Ticket Benefit
If there is an applicable ticket discount, the discounted ticket appears to a logged in member on the Tickets page. The customer can select their member tickets as well as any other unit sold at regular rates, paying only for the tickets outside their membership.
Ticket Benefit
Checkout
The customer clicks Continue to proceed to checkout. On the Checkout page, their information from the membership are pre-populated in their contact details.
Checkout
From here, customers proceed to payment to complete the order.