📒 NOTE
This guide applies to all Adyen terminals supported by the Ventrata Terminal app. See the Hardware guides for supported devices.
Offline payments in the Ventrata Terminal app are supported only on Adyen payment terminals running the Ventrata Terminal app, using Adyen's Store-and-forward method. This method allows the terminal to temporarily store transactions while offline and automatically sync them once connection is restored.
About Store and Forward
About Store and Forward
With store and forward enabled, the Ventrata Terminal app can approve payments without real-time online verification. Store and forward is supported for:
contact chip transactions
contactless transactions
major credit card issuers
Store and forward is not supported for:
most local card schemes
QR code wallets
magnetic stripe transactions
cashback transactions
For more information on supported schemes, contact Adyen Support .
RISK WITH OFFLINE PAYMENTS
When offline payments are activated, transactions are approved before funds are received from the customer. This means:
you may not receive the money for some bookings
fraud detection is limited while offline
chargeback and dispute risks are higher.
You are fully liable for the risk of failed captures, chargebacks, and disputes related to payments processed offline.
Always define appropriate risk limits and a floor limit before activating offline payments.
Prerequisites:
Before activating offline payments:
Define your risk limits, see Configuration Details.
(Optional but recommended) Define a floor limit.
To activate offline payments, contact your Ventrata Payment Specialist and provide the offline payment configuration details for your business.
Configuration Details
Provide the following information in your ticket to Adyen Support:
Type of offline payment: Store and forward
Risk limits for store and forward:
Setting | Description |
Store-and-forward max. amount | Provide the maximum transaction amount that the terminal accepts for a store-and-forward transaction. Transactions above this amount will be declined. |
Max. payments | Provide the maximum number of store-and-forward transactions per terminal that can be processed while offline. |
Supported card types | List the card types your terminals are allowed to accept while offline. Normally, store-and-forward settings apply to all credit, debit, and prepaid cards in your account. Specific card types can be excluded if required. |
Whether to enable store and forward for payments that normally require a PIN as CVM.
This includes initial transactions that create recurring details for a shopper for loyalty use cases or later recurring payments using a token.Whether to block contactless transactions for store and forward mode. This allows terminals to only accept chip transactions when they are offline.
Whether to enable Manual key entry (MKE) mode.
📒 NOTE
When MKE is enabled, there is no liability shift. You are fully liable for fraud chargebacks.
Whether to enable Auto Rescue. This feature automatically retries failed store-and-forward payments.