Setting up your payment options is typically part of the onboarding process. During this phase, Ventrata Payment Operations Specialists will assist in setting up your merchant account in Adyen. This ensures a smooth and efficient payment process, enabling you to offer a seamless booking experience for your customers.
About Adyen
Adyen is a trusted full-stack payment service provider (PSP), offering its clients an omnichannel solution to accept payments anywhere in the world. Ventrata and Adyen have a Partner Agreement, under which Adyen supplies its payments services to Ventrata partners.
When you choose Adyen as your payment provider, during your Ventrata onboarding you will be also onboarded with Adyen by a dedicated Ventrata Payment Operations Specialist. Ventrata will act as your representative in using the Services offered by Adyen and will provide first line support and reporting for you for the Services. However, several integrations and interfaces must be set up before you are able to accept payments.
Onboarding Process
Ventrata follows a standard procedure for onboarding, typically involving the following steps, although additional steps may be needed in specific cases.
Before you begin, please make sure that you have copies of the following documents ready to upload:
A company registration document and VAT number (if applicable)
A valid passport or official identity card from the person who will sign your contract with Adyen
A valid passport or official identity card from any shareholder who has a 25% or more stake in your company
A bank statement (not older than 3 months) or a screenshot of the online banking environment clearly stating: account holder name, IBAN, account number, name or logo of the bank.
Adyen Account Request
A request is made by your Customer Success Manager to the Ventrata Payments Operation Specialist for a new Adyen merchant account. The Ventrata Payments Operation Specialist is your liaison between your organisation and Adyen.
Compliance
You will shortly receive an email from the Ventrata Payments Operation Specialist containing links to two forms that must be filled out by you:
📒 NOTE
Please fill out the forms in the below order, as you will be requested to attach the signed PCI form to the KYC form.
Payment Card Industry Data Security Standards (PCI DSS) is a set of global security standards created by the Payment Card Industry Security Standards Council (PCI SSC) to ensure that every company that collects, processes, stores, or transmits cardholder data maintains a secure cardholder data environment.
PCI DSS is a self-assessment form. Only Adyen will have full access to cardholder data.
Enter the below information in the mandatory fields of the form:
Section 1
Adyen Company Account Name - your requested merchant account name
Company name - full legal entity name
Section 2
Hosting Provider - Ventrata
Platform - Ventrata
Know Your Customer (KYC) a verification process required by payment industry regulations and Adyen must verify all users within the Ventrata platform before they can process payments. During this process, Adyen verifies that the provided information is accurate and based on the results, Adyen decides whether new users can perform any action.
⛔️ WARNING
Please note that once you start filling out the form, you cannot save it and return to it later. If you are unable to complete it for any reason, the dedicated Ventrata Payments Operation Specialist can assist in adding the remaining information after you submit the form.
Should you have any questions throughout the process, reach out to your Ventrata Payments Operation Specialist, to guide you and avoid any delays in the registration process.
Live Account
Once all your paperwork is received, processed and approved by Adyen, your merchant account is created in the Adyen Customer Area with your default payment methods.
📗 TIP
Typically these include credit card issuers such as Visa, MasterCard, Amex, Discover & Diners, Union Pay and JCB as applicable in your region.
As soon as your Adyen merchant account is live, your Customer Success Manager will assist you in setting up the appropriate gateways in the Ventrata dashboard. This is done to set up a connection between the payment provider and Ventrata, so that Ventrata is able to process payments through your various sales channels, such as sales portals, web checkouts or point-of-sale terminals.
With Adyen, you can also set up mobile payment solutions to make payments easier for your customers. Currently Ventrata supports two types of payment solutions: