Multi-Scan allows you to scan multiple tickets or passes in a row and redeem them together as a single action. This is especially useful for groups travelling together, helping you move queues faster during busy periods.
When to Use Multi-Scan
Use Multi-Scan when:
A group arrives together, each holding their own ticket or pass
You want to redeem multiple tickets without restarting the scan flow
Speed is important (for example, summer queues, street sales, Hop-On Hop-Off competition)
Multi-Scan works for:
Passes, tickets, or bookings
A mix of reseller and non-reseller bookings
As long as all scanned items share the same:
Currency
Product
Option
How Multi-Scan Works
Scan the first ticket or pass.
Tap the + icon in the top-right corner.
Scan Ticket
Scan the next ticket or pass.
The screen refreshes automatically.
The ticket count increases (for example, from 1 Adult to 4 Adults).
Increased Ticket Count
Repeat as needed.
When ready, proceed as normal — collect any balance due or redeem the tickets.
Multi-Scan in the Dashboard
Tickets scanned as part of the multi-scan process are upgraded into a single booking. This is reflected in the dashboard.
In your Ventrata dashboard, go to Bookings > Bookings.
Locate the scanned tickets.
Bookings
The original tickets are now in the Upgraded status.
A new booking is created containing all upgraded ticket, visible in the booking detail.
Upgraded Booking