Multi-date packages are products, which contain (include) multiple products (includes), the travel dates of which can be several days apart. This provides added flexibility to customers planning their journey across multiple days in advance and to operators, who can now configure flows to cater to a variety of customer demands.
๐ TIP
To ensure your kiosk is properly configured, follow the steps in How to Activate Terminal in Kiosk Mode.
Create Multi-Date Package Product
In your Ventrata dashboard, go to Product > Products.
โProducts - Products
Create a product by pressing the + New Product button.
โNew Product
Enter the name of your product.
โ
๐ TIPThe URL path auto-populates using the name.
Name and Title
Scroll down to the product form and tick the 'Package' checkbox.
In the 'Validity Days' field, enter how many days the includes' travel dates can be apart from each other.
โ
๐ TIPThe number of validity days refers to the range of dates within which the travel dates of includes can be booked.
Travel dates of packages with more than one include are determined by the travel date of the first date selected on any of the includes.
For example, if validity is set to 10 days on a package with more than one include, the travel date first selected delimits a 21-day range with the first selected date in the middle, allowing a travel date selection of the second include 10 days before or after the first selection. See the example below.
If validity days are set to 0, travel dates of all includes are on the same date as the first selected date. See the example below.
โTick the 'Package Multi-Date' checkbox.
โ
โ๏ธ WARNINGDO NOT CHECK the Package Product checkbox when creating a Multi-Date Package.
โAdjust the rest of the settings to your needs, then press the Create Product button.
โCreate Product
Add Includes
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For more details on incudes in general, see How to Create Package Products.
Each include is in fact a regular product, which can be included in the package product.
On the product level of the package product, go to the Included Products tab.
โIncluded Products
Press the + NEW INCLUDE button.
โNew Include
Check the 'Optional' box if the include does not have to be selected to complete a booking. The include is required if the box is left unchecked.
โOptional
Select include groups if available.
โ
๐ TIPInclude groups are typically used for city passes. You can group includes into levels (for example, Premium or Standard) and offer a number attractions in each group.
โInclude Group
Select how many times the same include can be redeemed.
Limit
๐ TIPThis is useful for annual passes or memberships.
โCheck the 'Fixed Rates' box to retain the include's original price instead of the pro-rata rate of the package price.
Fixed Rates
Check the 'Offset Duration' checkbox if you wish to offset the travel date of the include by the duration of the package.
โ
๐ TIP
You can offset duration for return tickets.
โOffset Duration
Enter by how long to offset the include from the package in minutes, hour or days.
โOffset
Select a product to include in the package. If the product contains an option, please select that as well.
โOther Product
Select a unit set on the include or keep the default package unit.
โUnits
Enter an interval to reserve time before the next redemption if necessary.
โInterval
Check the 'Allow Overlap' box if the tour dates of your package includes can overlap.
โAllow Overlapโ
๐ NOTE
Notice the behaviour of two included products in the calendar when โAllow Overlapโ IS NOT enabled on either product. If both products are offset in days, then guests cannot book these two products for the same day. If both products are associated with timeslots (specific tour times), then guests cannot select overlapping timeslots or timeslots in the range of the other productโs duration.
โCheck the 'Open Dated' box if a tour date does not have to be selected at the time of booking.
โOpen Dated
๐ NOTE
Open Date must also be set on the included product (Required Date).
โSelect a specific tour time set on the include or leave blank to inherit all tour times.
โProduct Tour
Press the Create Include button.
โCreate Include
Inheritance Grid
Inheritance Grid
This table illustrates where elements of a multi-date package product are pulled from. Where both the package product and the include can provide the element, include settings.
| Multi-Date Package | Included Products |
โ | โ | |
Date & Time (opening hours) | โ | โ |
โ | โ | |
โ | โ | |
โ | โ | |
Booking Extras | โ | โ |
โ | โ | |
Promotion | โ | โ |
โ | โ | |
โ | โ | |
โ | โ | |
โ | โ | |
โ | โ | |
โ | โ | |
Booking Contact Fields | โ | โ |
Unit Contact Fields | โ | โ |
- | โ | |
Language Option (tour commentary) | โ | โ |
Optional Package Required | โ | โ |
โ | โ | |
Number of Included Package |
|
|
โ | โ | |
Open Date (of included product) | โ | โ |
โ | โ | |
Different Price for Time Slot | โ | โ |
Multi-Date Package Flow
The customer selects the multi-date package product.
Then they select the number and type of tickets.
Select Tickets
On the following screen, the customer is prompted to select which includes they wish to use.
Choose Includes
When an include is selected, the customer chooses their preferred date and time of the journey.
The Continue button will take them to the next step.
Date and Time
Depending on the product configuration, the customer must either
select the other includes (Include Required)
or can continue to checkout
Incudes Selected
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A circle near the top indicates how many includes are selected out of the total.
Once all required includes are selected and set, the customer will use the Continue button on the right to continue to the Summary page.
Includes Set
The customer reviews their selection and can continue to complete their booking.
Summary

























