Product Setup
📗 TIP
Understand how each product field behaves in the product settings.
Availability Section
Availability Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Date Required | ✅ |
|
Date Required
Web Checkout & MMB Section
Web Checkout & MMB Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Checkin Allowed | ✅ |
|
Checkin Reschedule Allowed | ✅ |
|
Checkin Settings
📒 NOTE
Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:
the product is open-dated
it is an include of a package product
another product in the booking allows rescheduling
If rescheduling is permitted, any applicable Change Fees configured on the product are automatically applied according to the configured notice periods.
📗 TIP
Offer Reschedule Protection, an optional extra that customers can purchase during booking to avoid reschedule fees.
Change Fees Tab (Product Level)
Change Fees Tab (Product Level)
Configure multiple fee tiers that are applied when customers reschedule their bookings through the Manage My Booking portal.
📗 TIP
Learn more in How to Create Cancellation and Reschedule Fees.
Reschedule Flow
📒 NOTE
When a customer reschedules a booking, and change fees are configured on the product, the applicable change fee is calculated automatically based on the configured notice periods.
Log in to the MMB portal.
Locate the booking in the list.
Press the Reschedule Booking button.
Reschedule Booking
Select a new date and press the Continue button.
Choose a Date
📒 NOTE
If the new tour date or time is priced higher, the customer will be required to pay the difference.
Reschedule Flow - Balance Due