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How to Reschedule Bookings in the MMB Portal

The Reschedule Flow allows customers to change the date and tour time of an active booking.

Updated this week

Product Setup

📗 TIP

Understand how each product field behaves in the product settings.

Field

✅ Enabled / ❌ Disabled

Settings

Date Required

❌

Date Required

Field

✅ Enabled / ❌ Disabled

Settings

Checkin Allowed

✅

Checkin Reschedule Allowed

✅

Checkin Reschedule Extra Notice

minimum time before travel when reschedule is allowed

Checkin Settings

📒 NOTE

  • Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:

    • the product is open-dated

    • it is an include of a package product

    • another product in the booking allows rescheduling

  • If a reschedule extra was purchased, it overrides the cutoff rules and allows the reschedule until its notice period. Otherwise, standard cutoff rules apply.

Reschedule Flow

  1. Log into the MMB portal.

  2. Locate the booking in the list.

  3. Press the Reschedule Booking button.

    Reschedule Booking

  4. Select a new date and press the Continue button.

    Choose a Date

📒 NOTE

If the new tour date or time is priced higher, the customer will be required to pay the difference.

Reschedule Flow - Balance Due

Related Articles
How to Implement and Use the New Manage My Booking (MMB) Portal
How to Pick a Date on an Open-Dated Booking in the MMB Portal
How Manage Multi-Date Bookings in the MMB Portal
How to Cancel Bookings in the MMB Portal
How to Reschedule Multi-Date Packages (Pass Type) in the MMB Portal
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