Manage My Booking (MMB)
12 articles
- How to Implement and Use the Manage My Booking (MMB) PortalThe Manage My Booking (MMB) portal gives customers a self-service way to manage their bookings
- How to Reschedule Bookings in the MMB PortalThe Reschedule Flow allows customers to change the date and tour time of an active booking.
- How to Pick a Date on an Open-Dated Booking in the MMB PortalFor open-date bookings, customers can be select a tour date and time after purchase.
- How to Manage Multi-Date Bookings in the MMB PortalMulti-date packages allow customers to select a tour date and time for each include in the package. The time frame is defined by the 'Validity Days' setting.
- How to Reschedule Multi-Date Packages (Pass Type) in the MMB PortalThe Reschedule Flow allows customer to change the date and tour time of multi-date of active passes.
- How to Reschedule Multi-Date Packages (Non-Pass Type) in the MMB PortalThe Reschedule Flow allows customer to change the date and tour time at the package level
- How to Cancel Bookings in the MMB PortalCustomers can cancel bookings that have not been redeemed yet, are not past the tour date or time and are within the cancellation notice or cutoff period.
- How to Pay Unpaid Balance in the MMB PortalThe Pay Unpaid Balance flow allows customers to settle any outstanding payment.
- How to Redeem Reseller Vouchers in the MMB PortalThe Redeem Reseller Voucher Flow allows customers to select a date and tour time for their voucher.
- How to Sign Waivers in the MMB PortalAllow customer to review and sign required waivers before their tour using the self-service Manage My Booking (MMB) Portal.
- How to Select Pickups or Dropoffs in the MMB PortalThe selection flow allows customers to select or change pickup and dropoff points after booking a tour.