Ventrata

Understand how each product field behaves in the <a href="https://create%20products" rel="nofollow noopener noreferrer" target="_blank">product settings</a>.

Learn how to configure a cancellation fee and cancellation protection using <a href="https://support.ventrata.com/en/articles/11721453-how-to-use-extras">extras</a>.

If a cancellation extra was purchased, it overrides the <a href="https://support.ventrata.com/en/articles/9527369-how-to-set-up-the-product-level#h_bcc3fb0777">cutoff</a> rules. Otherwise, standard <a href="https://support.ventrata.com/en/articles/9527369-how-to-set-up-the-product-level#h_bcc3fb0777">cutoff</a> rules apply.

___________________________________________________________

A note will indicate how much time remains for cancellation. 

The refund amount (if any) is displayed based on the cancellation policy. 

1. Log into the MMB portal.
2. Locate the booking.
 
 ___________________________________________________________
 
 📒 NOTE
 A note will indicate how much time remains for cancellation. 
 
 ___________________________________________________________
 
3. Press the Cancel Booking button.
 
 
 Cancel and Refund
 
4. The refund amount (if any) is displayed based on the cancellation policy. 
 
 
 Cancel Booking
 
5. Confirm cancellation. 
 
 
 Booking Cancelled

an onscreen notification appears informing the customer about the cancellation.  

- the booking will be labeled 'Canceled' 
- an onscreen notification appears informing the customer about the cancellation.  

If an extra is set up to <a href="https://support.ventrata.com/en/articles/9526507-how-to-create-and-manage-extras#:~:text=Check%20the%20%27Prevent%20Automatic%20Cancellation%27%20box%20to%20prevent%20this%20extra%20from%20being%20automatically%20cancelled%20when%20the%20booking%20or%20tickets%20are%20cancelled.">prevent automatic cancellation</a>, it will not be cancelled even if the booking or tickets it is attached to are.

Customers can cancel bookings that have not been redeemed yet, are not past the tour date or time and are within the cancellation notice or cutoff period.

How to Cancel Bookings in the MMB Portal

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Field	✅ Enabled / ❌ Disabled	Settings
Checkin Allowed	✅
Checkin Cancellation Allowed	✅
Checkin Cancellation Extra Notice		minimum time before travel when cancellation is allowed

How to Cancel Bookings in the MMB Portal

Product Setup

Cancellation Flow