Product Setup
📗 TIP
Understand how each product field behaves in the product settings.
Web Checkout & MMB Section
Web Checkout & MMB Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Checkin Allowed | ✅ |
|
Checkin Cancellation Allowed | ✅ |
|
Checkin Settings
📒 NOTE
If cancellation is permitted, any applicable Change Fees configured on the product are automatically applied according to the configured notice periods.
📗 TIP
Offer Cancellation Protection, an optional extra that customers can purchase during booking to avoid cancellation fees.
Change Fees Tab (Product Level)
Change Fees Tab (Product Level)
Configure multiple fee tiers that are applied when customers cancel their bookings through the Manage My Booking portal.
📗 TIP
Learn more in How to Create Cancellation and Reschedule Fees.
Cancellation Flow
Log into the MMB portal.
Locate the booking.
📒 NOTE
A note will indicate how much time remains for cancellation.
Press the Cancel Booking button.
Cancel and Refund
The refund amount (if any) is displayed based on the cancellation policy.
Cancel Booking
Confirm cancellation.
Booking Cancelled
When successful:
the booking will be labeled 'Canceled'
an onscreen notification appears informing the customer about the cancellation.
📒 NOTE
If an extra is set up to prevent automatic cancellation, it will not be cancelled even if the booking or tickets it is attached to are.