Ventrata

Understand how each product field behaves in the <a href="https://support.ventrata.com/en/articles/9495702-how-to-create-products">product settings</a>.

Validity Days = 0 enforces same-day travel for all includes in the package

Validity Days &gt; 0 allows date flexibility across includes

Refer to these <a href="https://support.ventrata.com/en/articles/9556056-how-to-create-multi-date-packages#h_5a13291e1b">examples</a> on how to use the 'Validity Days' field with multi-date packages.

Packages &amp; Memberships Section

- Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:
 - the product is open-dated
 - it is an include of a <a href="https://support.ventrata.com/en/articles/9526581-how-to-create-package-products">package product</a>
 - another product in the booking allows rescheduling
- If rescheduling is permitted, any applicable <a href="https://support.ventrata.com/en/articles/15587408-how-to-create-cancellation-and-reschedule-fees">Change Fees</a> configured on the product are automatically applied according to the configured notice periods.

Offer <a href="https://support.ventrata.com/en/articles/11721453-how-to-create-and-use-the-cancellation-and-reschedule-protection-extras">Reschedule Protection</a>, an optional extra that customers can purchase during booking to avoid reschedule fees.

Configure multiple fee tiers that are applied when customers reschedule their bookings through the Manage My Booking portal.

Learn more in <a href="https://support.ventrata.com/en/articles/15587408-how-to-create-cancellation-and-reschedule-fees">How to Create Cancellation and Reschedule Fees</a>.

___________________________________________________________

When a customer reschedules a booking, and change fees are configured on the product, the applicable change fee is calculated automatically based on the configured notice periods.

Press the Reschedule Booking button.

Select a new date and press the Save button.

If the new tour date or time is priced higher, the customer will be required to pay the difference.

Press Confirm and the new date/time appears on the booking overview.

1. Log into the MMB portal.
2. Locate the booking in the list.
3. Select a booked include. 
 
 
 Choose Include 
 
4. Press the Reschedule Booking button.
 
 
 
 Reschedule Booking
 
5. Select a new date and press the Save button.
 
 
 Choose a Date
 
 ___________________________________________________________
 
 📒 NOTE
 If the new tour date or time is priced higher, the customer will be required to pay the difference.
 
 ___________________________________________________________
 
6. Press Confirm and the new date/time appears on the booking overview.

The Reschedule Flow allows customer to change the date and tour time of multi-date of active passes.

How to Reschedule Multi-Date Packages (Pass Type) in the MMB Portal

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Field	✅ Enabled / ❌ Disabled	Settings
Package	✅
Package Multi-Date	✅
Validity Days		a value must be set (0 or more)
Package Product	❌
Pass	✅

Field	✅ Enabled / ❌ Disabled	Settings
Date Required	❌

Field	✅ Enabled / ❌ Disabled	Settings
Checkin Allowed	✅
Checkin Reschedule Allowed	✅

How to Reschedule Multi-Date Packages (Pass Type) in the MMB Portal

Product Setup

Reschedule Flow