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How to Reschedule Multi-Date Packages (Pass Type) in the MMB Portal

The Reschedule Flow allows customer to change the date and tour time of multi-date of active passes.

Updated over a week ago

Product Setup

📗 TIP

Understand how each product field behaves in the product settings.

Packages & Memberships Section

Field

✅ Enabled / ❌ Disabled

Settings

Package

Package Multi-Date

Validity Days

a value must be set (0 or more)

Package Product

Pass

Package Settings

📒 NOTE

Validity Days = 0 enforces same-day travel for all includes in the package

Validity Days > 0 allows date flexibility across includes

Refer to these examples on how to use the 'Validity Days' field with multi-date packages.

Availability Section

Field

✅ Enabled / ❌ Disabled

Settings

Date Required

Date Required

Web Checkout & MMB Section

Field

✅ Enabled / ❌ Disabled

Settings

Checkin Allowed

Checkin Reschedule Allowed

Checkin Reschedule Extra Notice

minimum time before travel when reschedule is allowed

Checkin Settings

📒 NOTE

  • Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:

    • the product is open-dated

    • it is an include of a package product

    • another product in the booking allows rescheduling

  • If a reschedule extra was purchased, it overrides the cutoff rules and allows the reschedule until its notice period. Otherwise, standard cutoff rules apply.


Reschedule Flow

  1. Log into the MMB portal.

  2. Locate the booking in the list.

  3. Select a booked include.

  4. Press the Reschedule Booking button.

    Reschedule Booking

  5. Select a new date and press the Save button.

    Choose a Date


    📒 NOTE

    If the new tour date or time is priced higher, the customer will be required to pay the difference.


  6. Press Confirm and the new date/time appears on the booking overview.

Original Tour Time

Rescheduled Tour Time

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