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How to Reschedule Multi-Date Packages (Pass Type) in the MMB Portal

The Reschedule Flow allows customer to change the date and tour time of multi-date of active passes.

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Product Setup

📗 TIP

Understand how each product field behaves in the product settings.

Field

✅ Enabled / ❌ Disabled

Settings

Package

Package Multi-Date

Validity Days

a value must be set (0 or more)

Package Product

Pass

Multi-Date Package Settings

Package Settings

Field

✅ Enabled / ❌ Disabled

Settings

Date Required

Date Required

Field

✅ Enabled / ❌ Disabled

Settings

Checkin Allowed

Checkin Reschedule Allowed

Checkin Reschedule Extra Notice

minimum time before travel when reschedule is allowed

Checkin Settings

📒 NOTE

  • Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:

    • the product is open-dated

    • it is an include of a package product

    • another product in the booking allows rescheduling

  • If a reschedule extra was purchased, it overrides the cutoff rules and allows the reschedule until its notice period. Otherwise, standard cutoff rules apply.

📒 NOTE

Validity Days = 0 enforces same-day travel for all includes in the package

Validity Days > 0 allows date flexibility across includes

Refer to these examples on how to use the 'Validity Days' field with multi-date packages.


Reschedule Flow

  1. Log into the MMB portal.

  2. Locate the booking in the list.

  3. Select a booked include.

  4. Press the Reschedule Booking button.

    Reschedule Booking

  5. Select a new date and press the Save button.

    Choose a Date


    📒 NOTE

    If the new tour date or time is priced higher, the customer will be required to pay the difference.


  6. Press Confirm and the new date/time appears on the booking overview.

Original Tour Time

Rescheduled Tour Time

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