Product Setup

📗 TIP

Understand how each product field behaves in the product settings.

Packages & Memberships Section

Field	✅ Enabled / ❌ Disabled	Settings
Package	✅
Package Multi-Date	✅
Validity Days		a value must be set (0 or more)
Package Product	❌
Pass	✅

Package Settings

📒 NOTE

Validity Days = 0 enforces same-day travel for all includes in the package

Validity Days > 0 allows date flexibility across includes

Refer to these examples on how to use the 'Validity Days' field with multi-date packages.

Availability Section

Field	✅ Enabled / ❌ Disabled	Settings
Date Required	❌

Date Required

Web Checkout & MMB Section

Field	✅ Enabled / ❌ Disabled	Settings
Checkin Reschedule Allowed	✅

Checkin Settings

📒 NOTE

Even if Checkin Reschedule Allowed is disabled, rescheduling is possible, if:
- the product is open-dated
- it is an include of a package product
- another product in the booking allows rescheduling
If rescheduling is permitted, any applicable Change Fees configured on the product are automatically applied according to the configured notice periods.

📗 TIP

Offer Reschedule Protection, an optional extra that customers can purchase during booking to avoid reschedule fees.

Change Fees Tab (Product Level)

Configure multiple fee tiers that are applied when customers reschedule their bookings through the Manage My Booking portal.

📗 TIP

Learn more in How to Create Cancellation and Reschedule Fees.

Pass vs Non-Pass

Pass type multi-date packages

A pass type multi-date package is a package where included products are independent and can be used, scheduled, or managed separately within the package’s validity period.

Each include functions as its own booking, allowing customers to pick includes individually, reschedule or cancel them one by one, and use them on different dates or times.

Example: a city pass that includes a museum ticket, a bus tour, and an attraction entry — each experience can be used independently.

Non-Pass type multi-date packages

A non-pass type multi-date package is a package where all included products are interdependent and must be used together. Individual includes cannot function, be rescheduled, or be cancelled on their own.

Example: a cable car up + down package — both rides are required for the experience to work, so they are managed as a single unit.

Because of this dependency, availability and rescheduling are handled at the package level, not per include.

Actions	Pass	Non-Pass
Pick includes	✅	❌
Cancel individual includes	✅	❌
Manage availability on the package level	❌	✅

Reschedule Flow

📒 NOTE

When a customer reschedules a booking, and change fees are configured on the product, the applicable change fee is calculated automatically based on the configured notice periods.

Log into the MMB portal.
Locate the booking in the list.
Select a booked include.

Choose Include
Press the Reschedule Booking button.

Reschedule Booking
Select a new date and press the Save button.

Choose a Date

📒 NOTE
If the new tour date or time is priced higher, the customer will be required to pay the difference.
Press Confirm and the new date/time appears on the booking overview.