Create Cancellation Change Fee
Create Cancellation Change Fee
Prerequisites:
Enable 'Checkin Cancellation Allowed' in the Web Checkout & MMB section of the product detail
Checkin Cancellation Allowed
In your Ventrata dashboard, go to Products > Products.
Products
Select an existing product.
Go to the Change Fees tab.
Change Fees
Press the + NEW CANCELLATION FEE button.
New Cancellation Fee
Enter fee name and description.
Fee Name & Description
Enter a code, or internal reference, for the fee.
Enter the billing account code as appropriate.
Add new or existing tags to filter or report on using fees.
Code, Billing Account Code & Tags
Check the 'Percentage' box to calculate the fee value as a percentage amount of the booking. If left unchecked, the fee has a fixed retail value.
Percentage Retail
If 'Percentage' is enabled, enter the percentage of the booking value to charge to the customer. If disabled, enter the fixed fee amount.
Fixed Retail
Enter the notice period in hours, days, weeks or months. If left blank, the fee always applies.
📘 EXAMPLE
A notice period for 7 days means the fee applies when the customer cancels their booking less than 7 days before the travel date.
Press the Create Change Extra button to save your settings.
To create multiple tiers (for example, 7 days, 14 days, and 30 days), repeat the steps above for each tier. The system automatically sorts fees in the order they are displayed.
Cancellation Change Fees
Create Reschedule Change Fee
Create Reschedule Change Fee
Prerequisites:
Enable 'Checkin Reschedule Allowed' in the Web Checkout & MMB section of the product detail
Checkin Reschedule Allowed
In your Ventrata dashboard, go to Products > Products.
Products
Select an existing product.
Go to the Change Fees tab.
Change Fees
Press the + NEW RESCHEDULE FEE button.
New Reschedule Fee
Enter fee name and description.
Fee Name & Description
Enter a code, or internal reference, for the fee.
Enter the billing account code as appropriate.
Add new or existing tags to filter or report on using fees.
Code, Billing Account Code & Tags
Check the 'Percentage' box to calculate the fee value as a percentage amount of the booking. If left unchecked, the fee has a fixed retail value.
Percentage Retail
If 'Percentage' is enabled, enter the percentage of the booking value to charge to the customer. If disabled, enter the fixed fee amount.
Fixed Retail
Enter the notice period in hours, days, weeks or months. If left blank, the fee always applies.
📘 EXAMPLE
A notice period for 7 days means the fee applies when the customer reschedules their booking less than 7 days before the travel date.
Press the Create Change Extra button to save your settings.
To create multiple tiers (for example, 7 days, 14 days, and 30 days), repeat the steps above for each tier. The system automatically sorts fees in the order they are displayed.
Reschedule Change Fees
Create Reseller-Specific Fee
Create Reseller-Specific Fee
To create fees that apply only to a specific reseller, select a reseller from the dropdown at the bottom of the Change Fees tab.
Select Reseller
Then follow the steps to create
📒 NOTE
If no reseller-specific fees are configured, the default fees will apply.