In the Ventrata dashboard, go to Pickups > Pickups.

Make sure the correct destination is selected.

Press the + New Pickup button.

Enter a name for the pickup point.

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Customers will see the pickup name when making a booking.

Select an existing tag or start typing and press Enter to create a new tag.

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Tags are helpful when allowing or disallowing items in other areas of the dashboard. Instead of selecting multiple individual items, use tags to include all items using the same tag for your selection.

Select a zone or start typing and press Enter to create a new zone.

Start typing the pickup address and select the correct address from the list of Google results.

Enter directions that can help customers locate the pickup point.

Check the 'Hotel required' box if a hotel address must be entered to complete a booking. The system then finds the closest pickup point to the hotel.

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Ventrata uses the Google auto-complete according to the Google Place ID to offer hotels anywhere in the world as long as they have a Google Place ID.

📒 NOTE

Make sure that 'Allow Custom Pickup' and 'Custom Pickup Required' are disabled on the product detail if 'Hotel required' is enabled on the pickup as the customer will be unable to select a hotel when custom pickup is enabled. See Prerequisites above.

Add a phone number where customers can reach your employees if they have trouble finding the pickup point.

Add a date range if the pickup point is only available on certain dates.

Check the 'Exact match' box if the customer must enter the precise address of the pickup point when booking the event.

If an exact match is not required, enter a pickup radius (in miles). The address or hotel entered by the customer serves as the central point and pickup points within the radius will be selected.

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1 mile = 1.60934 kilometres

If you use the metric system, use this formula to calculate the pickup radius.

Press the Create Pickup button.