GetYourGuide is one of the leading OTAs (online travel agencies) and marketplaces specializing in travel experiences, offering a vast catalog of activities, tours, and attractions worldwide from 30k+ suppliers in more than 11k+ destinations. With its seamless booking process, dedicated customer support, large distribution network and global reach, GetYourGuide helps businesses grow and connect with travelers everywhere. Visit getyourguide.supply to learn more.
This connection enables you to sell your products on GetYourGuide in a more automated way, eliminating the need to manually manage availability, pricing and bookings in GetYourGuide Supplier Portal. Capabilities of this connection allow you to:
Sync availability, pricing and deals for your GetYourGuide products with Ventrata.
Receive bookings, updates, cancellations from GetYourGuide to Ventrata.
Issue vouchers/tickets from Ventarta to GetYourGuide customers instantly.
For the connection to sell products from GetYourGuide yourself, see GetYourGuide Operator Connection. See GetYourGuide Ticketing Connection if you're using their web-checkout solution.
🏆 Ventrata offers best-in-class API connectivity with GetYourGuide:
2024 GetYourGuide Premium Connectivity Partner
2024 GetYourGuide Premium Connectivity Partner
As a part of their Connectivity Partner Program, GetYourGuide annually recognizes and rewards the top reservation and ticketing systems based on the quality and performance of their API integration. This evaluation considers API request success rates, supported features and capabilities, business volume, and the level of partner engagement.
Based on 2023 data, out of over 180 integrated systems, only Ventrata and three others were awarded the highest tier—2024 Premium Connectivity Partner—acknowledging them as the best systems for suppliers working with GetYourGuide.
“Premium Connectivity Partner Ventrata’s focus on enhancing booking experiences and setting a high standard for consistent performance has proven invaluable, offering our customers access to a diverse range of unforgettable travel experiences.” - Tao Tao, COO & Co-Founder, GetYourGuide
Press release
2023 GetYourGuide Advanced Connectivity Partner
2023 GetYourGuide Advanced Connectivity Partner
As a part of their Connectivity Partner Program, GetYourGuide annually recognizes and rewards the top reservation and ticketing systems based on the quality and performance of their API integration. This evaluation considers API request success rates, supported features and capabilities, business volume, and the level of partner engagement.
Based on 2022 data, out of over 170 integrated systems, Ventrata was amongst few systems awarded 2023 Advanced Connectivity Partner - 2nd best tier in their program.
2021-2022 GetYourGuide Premium Connectivity Partner
2021-2022 GetYourGuide Premium Connectivity Partner
As a part of their Connectivity Partner Program, GetYourGuide annually recognizes and rewards the top reservation and ticketing systems based on the quality and performance of their API integration. This evaluation considers API request success rates, supported features and capabilities, business volume, and the level of partner engagement.
In the inaugural year of the program, out of over 120 integrated systems, only Ventrata and three others were awarded the highest tier—2024 Premium Connectivity Partner—acknowledging them as the best systems for suppliers working with GetYourGuide. This assessment was based on 2021 data. 2022 and consequent year awards used next year in their title.
Creating Connection
Before you begin:
You must have GetYourGuide created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that reseller is set to "Bill to my account" settlement method.
To setup your GetYourGuide connection for the first time you will need to first add Ventrata as a user to your GetYourGuide account, and then create a connection in Ventrata:
Step 1: Add Ventrata as User to your GetYourGuide account
Log in to GetYourGuide Supplier Portal, click on your name in the top-right corner, go to Account Settings.
Under Accounts tab, click + Add a new account profile. In the Email field enter
connectivity+gygXXX@ventrata.com
, replacing XXX with your GetYourGuide Supplier ID, which can be found the same page below your name. For example, is your Supplier ID is 261505, use emailconnectivity+gyg261505@ventrata.com
. You can leave all other optional fields blank.Enable Allow login, select Operations account type and click Add a new account profile. Ventrata will receive and automatically accept the invitation to your account.
Step 2: Create Connection in Ventrata
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select GetYourGuide from the list of partners.
Select GetYourGuide Reseller from the list of your resellers (must be created before creating connection). The connection will inherit reseller's configuration like pricing, whitelisted destinations, products, etc.
In the GetYourGuide Email enter
[email protected]
, replacing XXX with your GetYourGuide Supplier ID (same as in Step 1). If prompted to enter GetYourGuide Password, please contact us via Messenger to obtain it.(Optional) You can also set the connection Name of your choosing, which may be helpful if you have multiple GetYourGuide connections and would like to differentiate between them more easily in the future. If needed, you can also whitelist/blacklist products or destinations on the connection level in addition to what you have configured on the reseller, which can be helpful if you have multiple GetYourGuide connections linked to one reseller.
Mapping Products
Once the connection is created you can start linking your GetYourGuide products & options to corresponding Ventrata products & options - the process called "mapping". This can be done in either of these two ways:
Method 1: Self-Mapping using Ventrata Dashboard (recommended)
In Ventrata Dashboard, go to Connections → Connections, and select GetYourGuide connection which you would like to use for product mapping.
The connection page will display a table where products and options (listings) that exist in your GetYourGuide account will display on the left and Ventarta products and options they are connected (mapped) to right now - on the right. Any active listings not mapped to Ventrata or mapped incorrectly will be highlighted in red.
Click on GetYourGuide listing you would like to map. Select Ventrata product and, if prompted, option which you would like this listing to be connected to.
Leave Unit field as All tiers unless you would like to map this listing using GetYourGuide's per group pricing configuration, where group corresponds to specific a unit (tier) in Ventrata.
Click Update Mapping. Ventrata will automatically complete the product mapping in GetYourGuide portal and your product will be connected.
Note your product may not be bookable on GetYourGuide for approx. 5 minutes after updating mapping, while their system resets and completely resyncs all of your availability.
Method 2: Self-Mapping using GetYourGuide Supplier Portal
Log in to GetYourGuide Supplier Portal, go to Manage → Products, and click See Details next to GetYourGuide product listing you would like to connect. Then, similarly select an option and click Edit Option.
Click Connectivity Settings, then under Do you use an online reservation system? choose Yes, I use a reservation system and select Ventrata from the dropdown-list displayed.
Next, select Ventrata Product and Option this GetYourGuide listing needs to be connected to from the dropdown list displayed. Click Continue.
If no dropdown list of products is displayed (possible when mapping for the list time) and you're asked to enter External product ID instead, please contact us via Messenger to obtain it. Do NOT enter your Ventrata product ID in this field as it not the same as External product ID needed for GetYourGuide mapping. GetYourGuide External Product ID follows a specific format (connect_id.productId.optionId
orconnect_id.productId.optionId.unitId
for per group pricing) and it is best to be provided by Ventrata Team, or prefilled automatically using mapping Method 1.
Verify if Pricing Categories imported correctly, update if needed. Click Save and continue.
Verify if Capacity restrictions (min/max # of participants per booking) imported correctly, update if needed. Click Save and continue.
Under Do you want to apply the prices that you have specified in your reservation system? select Yes, I want to import my pricing configuration. Then click Save and continue.
Note Ventrata's connection with GetYourGuide requires pricing is pulled via API for all products except those using Booking Size type fare in Ventrata. If you select No, I will manually add the pricing configuration the connection will not work correctly and may automatically overwrite to Yes, unless exception is configured by Ventrata Team. Only select No, I will manually add the pricing configuration if your Ventrata product uses Booking Size fares or exception has been approved and configured for you by Ventrata Team.
Next GetYourGuide will validate connections by testing if it can access availability and placing a few test reservations (pending bookings). When this is successfully complete, click Finish to complete the process.
Note your product may not be bookable on GetYourGuide for approx. 5 minutes after updating mapping, while their system resets and completely resyncs all of your availability.
Supported Capabilities (Detailed)
Self-Service Mapping | ✅ |
You can map your products on your own from either Ventrata Dashboard (recommended) or GetYourGuide Supplier Portal. This works as follows when mapping from Ventrata:
And as follows when mapping from GetYourGuide:
When you attempt to save the mapping made from either Ventrata or GetYourGuide, GetYourGuide will perform a number of validations / tests before successfully saving mapping. These tests include:
If any of these validations/tests fail, corresponding error will be displayed to user. If they pass, mapping will be saved successfully. |
Availability | ✅ |
Availability of your GetYourGuide product listings will be regularly synced with availability of the Ventrata products/options the are mapped to. This works as follows:
|
Pricing | ✅ * |
Retail pricing for your GetYourGuide product listings will be regularly synced with availability of the Ventrata production/option it is mapped to. *Products using Booking Size fares (tiered pricing) are not currently supported. This works as follows:
|
Promotions | ✅ |
Your public promotions with configurations supported by GetYourGuide will be synced as GetYourGuide Special Offers / Deals. This works as follows:
|
Booking | ✅ |
Bookings, booking changes and cancellation made by customers on GetYourGuide are automatically created in Ventrata. Ventrata generated ticket/voucher is issued to the customer. This works as follows:
|
Redemption | ✅ * |
When a booking is redeemed (even part-redeemed) in Ventrata, Ventrata will notify GetYourGuide about it. This works as follows:
|
Pickups | ✅ / ❌ |
GetYourGuide cannot currently pull a list of your pickup locations from Ventrata (these must be manually managed in their Portal), however GetYourGuide will send pickup information to Ventrata and Ventrata will attempt to match it to a closes pickup point. This works as follows:
|
Extras | ❌ |
GetYourGuide cannot currently support Extras Add-ons when connected via API. Changes coming Q4 2024! Even if you set up extras manually in the GetYourGuide Portal, this information will not be sent to Ventrata causing issues with the connection and inaccurate reporting. We plan on adding this capability in Q4 2024 - reach out to us if you're interested in beta testing. |
Custom Questions | ❌ |
GetYourGuide cannot currently support Custom Questions when connected via API. However, GetYourGuide staff may be able to configure some custom questions for your products using their internal Admin tools (aka GYGAdmin / GYG Catalogue). In such case, all custom questions and answered from GetYourGuide will be stored as booking public notes in Ventrata. |
Resources | ❌ |
GetYourGuide cannot access resources in Ventrata to select them. Resource allocation will happen automatically in Ventrata for GetYourGuide bookings. |
Troubleshooting
Issue | Possible Solutions |
My Ventrata products are using Booking Size fares and pricing not working correctly on GetYourGuide. | GetYourGuide cannot currently pull pricing for products with booking-size fares (also known as Tiered Pricing). Please map products using Method 2 (using Supplier Portal) and manually configure tiered pricing in GetYourGuide portal exactly matching Ventrata fares. Contact us if you need assistance. |
I have multiple bookings with the same GYG reference (reseller reference) in Ventrata. | Since GetYourGuide makes booking changes by making new bookings with the same reference and cancelling the old ones, there is nothing to worry if you all but one bookings with the same reference are cancelled and if all have different details - this is likely GetYourGuide amendments of the booking. If you have multiple confirmed bookings with the same reference, please contact us. |
I mapped my product but it is not yet bookable on GetYourGuide's website. | Check if your product (tour) and option are both in the active status on GetYourGuide and allow for 5-10 minutes after mapping for the product to become bookable. If the issue persists, contact us. |
Useful Resources
Self-Mapping using GetYourGuide Supplier Portal - GetYourGuide Walkthrough:
GetYourGuide Supplier Portal: https://supplier.getyourguide.com/
GetYourGuide Supplier Support: https://supply.getyourguide.support/
GetYourGuide Growth Hub: https://www.getyourguide.supply/growth-hub
Partner Information
GetYourGuide Deutschland GmbH
Sonnenburger Str. 73
10437 Berlin, Germany
GetYourGuide Tours & Tickets GmbH
Sonnenburger Str. 71-75
10437 Berlin, Germany
Partner ID 1c1f8e6d-8685-4b17-9275-78ed40d71857