Beyond internal Ventrata settings, availability issues can also occur with Online Travel Agency (OTA) platforms like GetYourGuide (GYG) and Viator. These issues typically arise from API integration, scheduling mismatches, or platform-specific delays.
Common Causes of Availability Issues
Availability issues between Ventrata and OTAs like GetYourGuide (GYG) and Viator typically result from the following:
Improper Scheduling
Products may not have valid schedules set for the intended dates or may have misconfigured time zones.
Mapping Errors
Incorrect mapping of product identifiers can cause data mismatches between platforms.
Delayed Platform Updates
Even after corrections, OTAs may take time to update and display availability.
External Platform Issues
Problems might originate on the OTA’s end, such as inventory refresh delays or bugs.
Troubleshooting Guidelines
Verify Scheduling and Mapping
Start by checking:
Schedules - Ensure the product has valid availability set up within Ventrata, including accurate time zones.
Mapping - Confirm that product IDs are correctly mapped between Ventrata and the OTA.
Check Request Logs
Review Ventrata’s request logs to ensure availability data is being sent to the OTA without errors. If no issues are identified request the OTA (e.g., GYG, Viator) to refresh inventory on their end.
External Platform Monitoring
For platforms like GYG, delays may occur while pulling product details from Ventrata. If the issue persists:
Inspect availability settings directly within the OTA’s dashboard.
Perform a remap or reinitiate a data push from Ventrata.
Escalating Issues to OTA Support
If the problem continues despite correcting schedules and mappings, or if platform-side delays are prolonged, consider the following:
Contact OTA Support - Reach out to your account manager or OTA support team to report the issue and expedite its resolution.
Request a Diagnosis - Ask the OTA to review logs or system processes on their side for any anomalies.
Addressing Persistent Problems
For persistent issues or recurring delays, work with both Ventrata support and the OTA to identify potential integration improvements. Keeping open communication channels can help resolve ambiguities in API-related configurations. By proactively verifying settings and collaborating with OTAs, most availability issues can be effectively resolved. Use the steps outlined above as a roadmap to ensure seamless integration and product availability across platforms.