Bookings switch to 'Upgraded' status when:
This article explains the second case.
What is Auto Reschedule
When a ticket is scanned at a location where 'Auto Reschedule' is enabled, a booking can be moved to an earlier tour time if:
there is space available
there is no price difference
the location allows auto rescheduling
Location Settings - Auto Reschedule
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Learn more about location settings.
Auto Reschedule - Direct Sales
For bookings made directly by a seller in the backoffice, sales portal or terminal:
Booking Level - Confirmed Booking
The customer arrives early at the attraction.
A staff member scans the ticket.
The scanned ticket already shows the new (earlier) tour time.
Terminal - Scanned Ticket
The voucher is redeemed.
The customer joins the earlier tour, as:
auto reschedule is allowed at that location
there is room available
no price difference applies
Booking Level - Redeemed Booking
The original booking is reused and updated - no upgrade occurs.
Auto Reschedule - Indirect (Reseller) Sales
For bookings made through the concierge portal or over API by a reseller:
Booking Level - Confirmed Booking
The customer arrives early at the attraction.
A staff member scans the ticket.
The scanned ticket already shows the new tour time.
Terminal - Scanned Ticket
The voucher is redeemed.
The customer joins the earlier tour, under the same conditions as above.
auto reschedule is allowed at that location
there is room available
no price difference applies
However, in this case, the original booking is upgraded because:
The reseller has a static record of the booking on their side.
To preserve this original data, a new booking record is created for the reschedule tour.
Booking Table
Original (Upgraded) Booking (left) & New Booking Record (right)
Click image to enlarge
📗 TIP
To avoid duplicate counting when working on upgraded bookings, use 'Active PAX' in your reports. This ensures only passengers who actually joined the tour are counted.
Key Differences
Direct Sales | Indirect (Reseller) Sales |
Booking is updated in place. | Booking is upgraded and a new one is created. |
No external system needs to maintain the original data. | Resellers (like OTAs) need the original data to remain unchanged. |
No upgrade occurs. | Upgrade ensures data integrity for invoicing, reporting and reconciliation. |