Frequently Asked Questions
10 articles
- How the Search Function WorksLearn how to search tables effectively.
- Why does my reseller invoice show an 'Already Paid' amount?Find out why ab 'Already Paid' amount appears on reseller invoices and how to identify and fix the issue.
- Why are indirect bookings upgraded?
- 'Total' vs 'Net Total' on Reseller InvoicesFind out when reseller invoices show ‘Total’ vs ‘Net Total’—and what it means.
- Why do fares change on redemption?Find out what causes fare changes and how to avoid unintended price differences.
- How to Connect Resellers and Operators Using Ventrata to Ventrata ConnectionSet up a secure Ventrata-to-Ventrata connection between supplier and reseller accounts to enable product sharing and bookings.
- Understanding PAX, Net PAX and Active PAXLearn what PAX, Net PAX, and Active PAX mean and how to use them for accurate reporting and planning.
- How to Set Wholesale LimitsSet a fixed wholesale limit so you can keep dynamic pricing for direct retail, while customers pay any remaining balance.
- How to Use the Allow / Disallow SettingsManage which items are allowed or disallowed, using controls for all items, individual items, or tags — and choose whether values are required.
- Why can’t a membership benefit be redeemed?Learn the most common reasons why membership benefits may not apply during booking.