What are Fares
Fares are dynamic pricing rules that adjust the cost of a booking based on specific conditions. These conditions help optimise pricing based on demand, availability and booking behaviour.
Each fare is made up of one or more rules, and a fare is applied when at least one or all of the rules are met, depending on how it is configured:
Occupancy Forecast - how full the tour is expected to be (%)
Occupancy - how full the tour currently is (%)
Vacancies - number of remaining spots available on the tour
PAX - total number of tickets sold for the selected tour
Booking Size - number of tickets in the individual booking
Notice - time between booking date and travel date (in minutes, hours or days)
Duration - length of the tour (in minutes, hours or days)
Fare Rules
📗 TIP
Learn more about how to create and manage fares.
What Causes Fares to Change
Fares may change during redemption if the booking no longer meets the conditions originally used to calculate the price—or if changes to the product configuration affect which fare applies.
Modifications in the following settings can trigger fare recalculation:
Start and End Date
Starts On & End On
Booking Size / PAX
Modifying the 'Booking Size' on the option (number of tickets per booking) or the 'PAX' on the unit (number of people per unit) can change which fare applies if fare rules are based on these values.
Option - Booking Size
Unit - PAX
Duration and Duration Unit
Changing the duration or unit (hours vs days) of the product or option can affect fares selection.
Duration & Duration Unit
Source
Fares can be tied to specific sources (terminals, web checkout, OTA). Changing the 'Source' setting might trigger a different fare.
Source
Summary
If a fare changes when a ticket is redeemed, it is likely due to:
fare rules being re-evaluated based on real-time data at redemption,
changes made to product or option settings after the original booking,
mismatches between the original conditions at the time of booking and those at redemption time.
📗 TIP
To avoid unintended fare changes, carefully review fare rules and be cautious when modifying product settings that influence pricing.