In the backoffice, you will find two checkboxes on the booking form that control how fares behave when bookings are edited or updated — Fixed Fare and Prevent Fare Change.

Applies to internal fares created and managed within your Ventrata dashboard.

When 'Fixed Fare' is checked, you manually select the fare you want to apply to the booking. This fare remains fixed for all tour dates and times—even if pricing rules (like peak vs. off-peak or seasonal pricing) differ.

• Lets you choose and lock in a specific fare for the booking.

• Prevents automatic recalculation of the fare if the booking is updated.

• Ideal when honouring a customer’s original price, regardless of pricing rules.

Applies to both internal and external fares, especially those managed by external pricing tools.

When editing a booking, check the 'Prevent Fare Change' to lock in the fare that was assigned at the time of booking. This prevents the booking from ending up with a balance due after the update.

Use this when external platforms dynamically generate fares and you want to preserve the original fare during changes in the Back Office.

• Freezes the fare value during changes.

• Prevents unintended fare changes or balance due.

• Useful for OTA or externally-priced bookings.