The line showing the total on a reseller invoice—either 'Total' or 'Net Total'—depends on whether the reseller sales is direct or indirect.
Total
Net Total
Total
This line says 'Total' when the reseller is set as 'Direct'.
In this case:
The reseller collects the full payment from the customer.
The invoice shows the full value of the transaction.
No further deductions are applied to the amount due to the reseller.
📘 EXAMPLE
A concierge agent or seller using the Terminal or Sales Portal sells the ticket directly to the customer.
Set a Reseller to Direct
In the Ventrata dashboard, go to Resellers > Resellers.
Select an existing reseller or create a new one.
Press the EDIT DETAILS button.
Check the 'Direct' box to mark sales from this reseller as direct.
Direct
Press the Update Reseller button to save your changes.
Net Total
This line says 'Net Total' when the reseller sale is indirect—meaning the reseller earns a commission or share of a booking.
In this case:
The full amount was collected by another party (for example, operator or via online checkout).
The reseller earns a portion of the total, which is shown as the Net Total.
This net amount reflects what the reseller earns after deductions such as operator share or taxes (if applicable).
📘 EXAMPLE
A customer books online via the operator’s website, but the sale is attributed to a reseller through a tracking link or affiliate integration.
Summary Table
Booking Type | Invoice Label | Amount Shown |
Direct Sale | Total | Full transaction value |
Indirect Sale | Net Total | Reseller’s portion only |