There are different ways of counting PAX (passengers) depending on how tickets are sold, modified and used. Understanding the differences between PAX, Net PAX and Active PAX is key for accurate reporting, operations and reconciliation.
📒 NOTE
Dashboard tables were updated in October 2026, and the PAX column names have changed.
PAX is now Size, and Net PAX is now Net Size.
Active PAX is no longer a standard column, so you need to add it as a custom column.
For the expression to use in each table, see the column mapping document.
Definitions
Term | What it means | What is includes |
PAX (Size) | Total tickets sold | All originally sold tickets, as well as any changes or upgrades—regardless of who sold them or whether they were used. |
Net PAX (Net Size) | Originally sold tickets | Only the tickets that were sold by your operation or partners (OTAs). Upgrades are not included. |
Active PAX (custom column) | Tickets that count towards inventory | Tickets that are confirmed or redeemed. Upgraded, duplicate, noshow or cancelled bookings are not included. |
📘 EXAMPLE
A tour operator offers two ticket types:
Standard
Premium
An OTA sells a Standard ticket to a customer (1 PAX).
The customer upgrades their ticket on-site to a Premium ticket (1 PAX).
Only tickets sold by the OTA:
Net PAX = 1 (1 Standard ticket)
Tickets that were actually used/redeemed:
Active PAX = 1 (1 Premium upgrade used by the customer)
All tickets in the booking:
PAX = 2 (1 Standard ticket sold by OTA + 1 Premium upgrade on-site)
When to Use Each Column
Whenever analysing the table under the Bookings tab or in Ledgers in your Ventrata dashboard, you can add these columns* to find the insights you need.
Column | Use Case |
PAX (Size) | Auditing ticket flow Track ticket activity, including modifications or upgrades |
Net PAX (Net Size) | Financial reconciliation Measure actual sales made by your team or partners |
Active PAX (custom column) | Operational planning and actual footfall Know how many people are booked in or have visited |
* Depending on the context, not all three columns may be available in every table