General

Term	Description	Settings in Ventrata
Terminal	a physical device that facilitates customer purchases and payments, whether through staffed counters or self-service machines	Ticket Terminals > Terminals
POS	the overall environment where a transaction occurs, including software and hardware. It manages the entire sales process, including product selection, payment processing, inventory tracking and receipt generation.	Point of Sale

Credit Limit	a pre-approved amount of credit that the reseller can spend and pay later	Resellers
Topup	a prepaid amount of credit the reseller must load in advance and can only spend what they have added	Resellers > Topups

Tags	keywords or terms that help categorise, filter or associate one type of items with another
Labels	use to categorise or identify items. It helps group or classify items in a hierarchical structure.

Channels

Term	Description
Web Checkout	self-service website and widgets
Backoffice	the Ventrata dashboard
Terminal	the Ventrata terminal app
Direct API	an API connection with an OTA
Concierge	a sales portal for sellers, agents and operators
Sales Kiosk	a self-service booth with a screen

Terminal

Term	Description	Settings in Ventrata
Attended Sales	customers buy tickets directly at a ticket office with staff assistance	Ticket Terminals > Terminal mode
Unattended Sales	customers purchase tickets via a self-service kiosk	Ticket Terminals > Terminal mode
Gift Cards	customers purchase a gift card with a stored value to spend over multiple transactions until the balance is depleted	Supplier Settings > Gift Card configuration fields
Manifests	list of bookings/passengers/units for a departure or event	Calendar > Manifests
Stocks	inventory management for limited products	Products > Stocks
Vouchers	prepaid codes sold by resellers to customers, used to redeem products; when a voucher is redeemed, typically customers receive a ticket in return	Resellers > Vouchers

Engagement & Marketing

Term	Description	Settings in Ventrata
Campaigns	send targeted, scheduled transactional communication to customers based on specific triggers	Supported integration with: Mailjet Postmark Twilio Klaviyo
Promotions	configurable discounts that can be applied to individual tickets or entire bookings	Products > Promotions

Finance

Term	Description	Settings in Ventrata
Deposits	Checkout Deposit: customers pay a portion of the total cost in advance during online booking with the balance due later at the attraction Hotel Deposit: deposit is paid in advance, usually at a hotel by a reseller, and redeemed and completed on-site.	Products > Product detail > Checkout deposit Products > Product detail > Allow deposit Locations > Allow Reseller & Allowed Settlement Methods
Operator Invoices	track bookings for which your operation is invoiced by third-party operators	Products > Operators
Reseller Invoices	generate, manage, and track invoices for resellers	Resellers > Invoices
Payment Methods	define accepted ways to pay, including card (Adyen), digital wallets (Google Pay), Buy Now Pay Later (Klarna), terminal payments (card, cash, gift card), split payments and gratuity	Ticket Terminals > Location > Allowed payment methods
Payment Gateways	payment processing configurations that enable transactions through various sales channels	Supplier Settings > Gateways
Tax Rates	define and apply tax rules to products, items, or extras during checkout	Products > Tax Rates

Legal

Term	Description	Settings in Ventrata
Waivers	legal documents that customers must sign to release your operation from liability, typically required for activities with inherent risk, such as sports or recreation tours	Products > Waivers

Operations & Logistics

Term	Description	Setting in Ventrata
Capacity	total available seats/spots per resource or attraction	Products > Product > Capacity field and / or Resources > Resource capacity
Challenges	verification prompts that appear during ticket redemption to ensure certain conditions, such as age restrictions or validating promotional eligibility, are met before granting entry	Products > Challenges
Counters	track and limit how many people enter and leave an attraction, especially when using turnstiles or scanners	Products > Counters
Memberships	access-based products that offer exclusive benefits—such as hidden tickets or automatic discounts—for a set validity period	Products > Products Memberships in the Backoffice Memberships on the Web Checkout
Notices	time-limited messages or updates, such as special offers or event reminders, shown to customers during booking	Products > Notices
Pickups	predefined meeting points, such as hotels or transit zones, that are automatically assigned to customers during booking	Products > Pickups
Questions	customisable prompts that appear during booking to collect specific information from customers, such as dietary restrictions, seating preferences.	Products > Questions
Resources	assets or capacities, such as vehicles, guides, seating arrangements, or accommodations, used to manage product availability	Products > Resources
Scanning	process of validating vouchers, city pases, or tickets	Ticket Terminals > Terminals > Terminal mode and Location settings

Passes

Term	Description
Pass	also known as a city pass, grants customers access to multiple attractions within a city for a set period of time (for instance, 24 hours or a 7 days) from the first use
Ticket	grants customers one-time entry to an attraction at a particular time
Voucher	represents a certain value or entitlements, often used to redeem products, services or discounts; when a voucher is redeemed, typically customers receive a ticket in return

Positions

Term	Description	Settings in Ventrata
Supplier	the source of the products offered, responsible for creating and delivering the product. A supplier has an account in the Ventrata dashboard and can manage their products from the dashboard UI.	Supplier Settings
Seller	a person employed by the supplier to sell their products directly to the customer on a physical location.	Ticket Terminals > Sellers
Operator	suppliers that operate 3rd party products. You can connect directly to their systems via API.	Products > Operator
Reseller	an intermediary, for instance an OTA, who sells products created by suppliers or operators to end-customers, often earning a commission for each sale.	Resellers
Agent	a person employed by the reseller to sell the supplier's products on their behalf.	Resellers > Agents

Scheduling & Availability

Term	Description	Settings in Ventrata
Availabilities	dates and times when a product is available for booking	Products > Availability is a set of several configurations that work together to define your product can be booked
Closures	close availability for products for select periods	Products > Closures
Seasons	utilise seasonal trends to define peak and off-peak times, and adjust your offering and prices accordingly	Products > Seasons

Templates

Term	Description	Settings in Ventrata
Templates	create and manage voucher templates, which are sent to customers with their booking or just before the travel date. They are sent as attachments in PDF format.	Products > Templates
Receipts	create and manage receipt templates, which are printed when a booking is made on a terminal device or sent to the customer's email address.	Products > Receipts
Email Templates	customise parts of the the standard hardcoded template.	Products > Email Templates

Index of Fields & Columns

Bookings

Term	Description
3rd Party Products	indicates whether 3rd party product
Active PAX	the number of customers that attended the tour; no-shows are always 0 active PAX
Adjustment	the amount by which the total of an order was changed either because of a custom discount for a client, or to create a custom price for a tour (for example, charter)
Adult	the number of tickets by ticket type (tier)
Agent	name of an agent working for the reseller
Allow Tickets	indicates whether individual tickets are allowed
Allow Voucher	indicates whether a group ticket is allowed
Backend Connected	indicates whether the booking is API connected
Backend Error	indicates whether there was an API connection failure
Backend Error Message	description of API connection failure
Balance	the difference between an amount due and an amount paid
Base Cost	the cost of a product in the product’s base currency
Booking Alias	unique string generated for a booking made with an operator
Booking Barcode	unique string generated for a booking
Booking Date	date when the product was purchased
Booking Reference	8-character alphanumeric string located between the travel date and booking total information near the top on the booking level
Booking Time	time when the product was purchased
Booking Travel Date	date when the tour takes place
Booking Type	indicates the type of product purchased, see Booking Type above
Cancellation Date	date of order cancellation
Cancellation Notes	reason provided as additional information pertaining to booking cancellation
Cancellation Reason	reason selected from the options offered in the drop-down field during booking cancellation
Cancellation Time	time of order cancellation
Cancelled By	name of the seller who made the cancellation
Cancelled on ID	ID of the shift when a booking was cancelled
Card Total	the total amount paid by card
Cash Total	the total amount paid by cash
Channel	the source of the sale (Terminal, Web Checkout, Backoffice, Direct API, Concierge, Sales Kiosk, custom channels)
Charity Roundup	the amount by which the balance of an order is increased to a full number and the difference is donated to a charity
Checked In	indicates whether the customer checked in
Checkout	name of the checkout through which the order was made
Checkout Channel	type of channel assigned to the web checkout
Child	the number of tickets by ticket type (tier)
Combination	starting product that lead to a combination discount sale
Combination Booking	the reference number of the starting product
Commission	the reseller’s cut from the sale; you pay commission to a reseller for selling your products
Confirmation Date	date of order confirmation
Confirmation Time	time of order confirmation
Confirmed	indicates whether the booking was successfully processed
Connection	name of the connection
Connection Partner	name of the connection partner (reseller)
Cost	the amount of costs associated with a booking (for example, the purchase of 3rd party products)
Currency	currency used to sell a product
Custom Pickup	name of pickup; this can be a pickup that is not assigned to the booking route but is listed in the pickup list
Customer	customer full name
Customer Salutation	preferred form of address for the customer, for example, Mr., Mrs. or Ms.
Customer Full Name	customer's complete name; may include their first, middle and last name(s)
Customer First Name	customer’s first name; may include a middle name if applicable
Customer Last Name	customer’s last name; may consist of one or more family names
Customer Company	organisation where the customer is currently employed
Customer Department	department within the customer's place of employment
Customer Title	position or role held by the customer within their company
Customer Email	customer’s email address
Customer Mobile	customer’s mobile phone number
Customer Age	customer’s age
Customer Language	customer’s preferred language for communication
Customer Country	customer’s country of residence
Customer Address	street name and number of the customer’s address
Customer City	the city in which the customer resides
Customer State	state (as in the USA or Mexico) or province (as in Canada or Switzerland) where the customer lives
Customer Postal Code	ZIP or postal code corresponding to the customer's address
Customer Notes	customer notes included at checkout
Customer Tax ID	customer’s tax identification number
Customer Tax Office	tax office where the customer files or reports their taxes
Customer Marketing	indicates whether the customer subscribed to receive marketing communication from your company
Customer Tags	custom tags assigned to a customer, used for filtering
Delivery Method	delivery method of tickets (via email, sms, QR code, scan digital wallet, print tickets, do nothing)
Direct Sale	indicates whether sales where made by your sellers, from your website or kiosk; indirect sales are made by resellers, both concierge or via API
Discount	if a promotion was applied, the value of the promotion is shown
Disputed	the amount of a credit card payment disputed by the customer
Dropoff Date	date when customer is dropped off at dropoff point
Dropoff Instructions	information pertaining to dropoff point
Dropoff Point	name of dropoff point
Dropoff Requested	indicates whether the customer requested to be dropped off after the tour
Dropoff Time	time when customer is dropped off at dropoff point
Duration	length of tour in hours
Email Receipt	indicates whether an email receipt was sent to the customer
Enable Charity Roundup	indicates whether charity roundup was enabled on the product
Exchange Rate	if you use different currencies, this is the conversion rate
Expires On	voucher validity end date
Expiry Time	time of gift card expiry; if no date is selected, the gift card is valid for a year to the minute
Extras Total	the value of extra upgrades
Family	the number of tickets by ticket type (tier)
First Used Date	date when the gift card was first used
First Used Time	time when the gift card was first used
Gift Time	time of gift card purchase
Gift Total	the total amount paid by a gift card
Gross Revenue	the amount of earnings before any deductions or taxes
Has Allocations	indicates whether the product contains allocations
Has Combination	indicates whether the order contains combinations (cross-sell products)
Has Duplicates	indicates whether a duplicate booking was made; where a booking already exists in the database (for example, an API-connected product or pre-printed voucher) but a voucher was introduced manually, thereby creating a booking with the same reference number, the system marks the latter booking as a duplicate
Has Extra Upgrades	indicates whether the booking contains extras
Has Operator Invoice	indicates whether an operator invoice was issued
Has Purchases	indicates whether an item was purchased with the booking
Has Resources Allocated	indicates whether the booking has resource assigned to it
Has Voucher File	indicates whether an image of the voucher is attached to the booking
Has Waivers	indicates whether the booking includes any waivers
Hotel	name of the hotel selected during booking
ID	unique alphanumeric string identifying a booking
Imported	indicates whether a booking was imported
Infant	the number of tickets by ticket type (tier)
Invoice	reseller invoice reference, consists of reseller code or name and invoice number
Invoice ID	reseller invoice ID
Invoice Status	state of reseller invoice (void, draft, confirmed, overdue, paid)
IP Address	if a customer made an order through the web checkout, their IP address is shown
Label	unique flag associated with a booking
Ledger Code	code automatically assigned to the order because it fulfilled defined by the ledger code
Ledger Code Description	brief description of the ledger code rule
Location	name of the location where the sale was made from
Location Channel	name of the channel which was used to make the sale at the location
Margin	the amount of your clean earnings; the formula is as follows: margin = total - cost - commission - payment_fees - net_tax
Message	message from the customer, who purchased the gift card, for the recipient
Military	the number of tickets by ticket type (tier)
Net PAX	the number of customers on the ticket
Net Tax	the value amount of the tax percentage applied to the total product price (if direct sale) or after commission is deducted from the total (if sold by a reseller); If a product which sells for $100 has 10% tax, and a reseller makes 20% commission on any sale, then net tax is $100 (total)- $20 (20% commission) = $80 -> 10% of 80 = $8 and tax 10% of $100 = $10. For direct sale net tax and tax are the same amount as there is no commission.
Noshow PAX	the number of tickets where a customer did not show up for the tour
Notice Days	the number of days between booking date and travel date
OCTO UUID	unique reseller identifier used as an API authentication token
Open Dated	indicates whether a booking is open-dated, i.e. can be used anytime in the validity period set on the product
Option	variant of the product (for example, 24-hour tour, 48-hour tour)
Option Code	custom code assigned to an option
Order Balance	the amount due or overpayment of an order
Order Destination	if destinations are set, the destination in which the sale was made
Order Notes	notes entered in the checkout form
Order Reference	8-character alphanumeric string beginning with the number symbol (#) located in the top right corner on the booking level
Orders	count of orders made under the customer’s name
Other Total	the total amount paid by other means
Outlet	name of the reseller outlet; outlets can be thought of as chains that can be assigned to a reseller
Package Option	name of an option in a package
Package Option Code	custom code assigned to a package option
Package Product	product consisting of more than one include (product)
Package Product Code	custom code assigned to a package
Package Travel Date	the nearest travel date of one of the includes in the package
Paid	the amount that was paid by the customer
PAX	the number of passengers regardless of ticket type (tier)
Payment Fees	the amount charged for using certain payment providers
Pickup Address	address of pickup point
Pickup Dispatch Driver	name of the driver assigned to the pickup
Pickup Notes	additional information included in the booking pertaining to pickup
Pickup Point	name of pickup point
Pickup Requested	indicates whether the customer requested to be picked up for the tour
Pickup Route	path the pickup takes
Pickup Telephone	phone number of a contact managing / guiding pickup
Pickup Time	exact time when pickup is available for the tour
Pickup Zone	name of the zone where pickup point is located
Points	the number of points earned by a seller or reseller for selling your products
Portal	name of the sales portal through which the order was made
Private Notes	notes on a booking made on the backend; these are not viewable by the concierge or customer
Product	name of your product
Product Billing Account Code	custom code for reporting purposes
Product Code	custom code of the product
Product Destination	destination associated with the product
Product FX	if you use different currencies, this is the conversion rate for the product
Product Operator	name of the product operator
Product Tags	custom tags assigned to a product, used for filtering
Promotion	discount assigned to the sale of a booking
Promotion Code	custom code assigned to a promotion
Promotion Tags	custom tags assigned to a promotion, used for filtering
Public Notes	notes on a booking that can be viewed by everyone
Purchases	name of item purchased
Quantity	the number of purchased items of the same type
Question	displays the answers to questions associated with the booking
Receivable	the amount that you make from the sale or owe; a positive amount means that a reseller owes you and a negative amount means that you are meant to pay the reseller
Reconciled	indicates whether payments in the transaction are matching
Redemption Date	date when the booking was redeemed
Redemption Location	virtual or physical location where the tickets were redeemed
Redemption Time	time when the booking was redeemed
Refunded	the amount given back to the customer, for example, because their booking was cancelled, or they paid more than the price of the booking
Registry	name of registry to register orders in an external system in real time
Registry Data	a reference assigned to the order from an external system
Reseller	name of the reseller who made the sale
Reseller Allow Top-ups	indicates whether a reseller is allowed to receive credit top-up; credit is used when a reseller, usually a concierge, accepts cash payments instead of using the payment gateway, which can be a liability for the operation
Reseller Band	name of the reseller band a reseller is assigned to
Reseller Billing Account Code	custom code used for ERP integrations like SAP
Reseller Billing Address	full address of the reseller for billing and invoicing purposes
Reseller Billing City	city where the reseller resides used for billing and invoicing purposes
Reseller Billing Customer Code	custom code used for ERP integrations like SAP
Reseller Channel	name of the channel a reseller is assigned to
Reseller Code	code assigned to a reseller
Reseller Commission	the reseller’s cut from the sale; you pay commission to a reseller for selling your products
Reseller Destination	destination to which a reseller is assigned to
Reseller FX	the conversion rate against the reseller’s currency
Reseller Invoice Date Field	specifies whether a reseller is invoiced on the travel, booking or redemption date
Reseller Manager	name of the person assigned to a reseller; you can splice revenue from resellers and pin it by manager
Reseller Tags	tags assigned to a reseller; used for filtering
Reseller Tax Registered	indicates whether a reseller is tax registered; if a reseller is tax registered, net tax is calculated using the wholesale price (net tax = tax on wholesale); if a reseller is not registered, net tax is calculated using the retail price (net tax = tax on retail)
Revenue	the amount of earnings from the sale of a single ticket
Sales	total value of all sales under the customer’s name
Same Day	indicates whether the travel date is same as the booking date
Seller	name of a seller; this seller can be different than the shift seller, see ‘Shift Seller’ above. You can assign a promoter, where street sellers are not allowed to sell directly to customers but can bring them to the terminal or box office to finish the sale.
Seller Billing Account Code	code assigned to a seller for billing purposes
Seller Commission	the seller’s cut from the sale; you can pay commission to your sellers for selling products
Seller Tags	tags associated with the seller
Senior	the number of tickets by ticket type (tier)
Sequence Value	indicates the order number of the ticket in the database
Settlement	type of settlement method: Direct - the full amount was paid to you, Voucher - you need to settle the payment with a 3rd party, Deposit - a deposit was paid in the course of the transaction, Wholesale - the reseller paid you the wholesale price, Deferred - there is a balance remaining on the order
Shift Cashier	name of the cashier selling through the backoffice or concierge portal
Shift ID	unique shift identifier
Shift Location	name of the terminal location
Shift Location Tags	tags associated with the location
Shift Seller	name of the seller selling through a terminal, who started the shift
Skip Feedback Email	indicates whether the option to skip feedback email was selected
Source	name of the source where the sale was made from
Status	indicates the state of a booking, see Bookings - Status column
Student	the number of tickets by ticket type (tier)
Supplier Booking Date	date when the booking was made by the supplier
Supplier Booking Time	time when the booking was made by the supplier
Supplier Cancellation Date	date when the booking was cancelled by the supplier
Supplier Cancellation Time	time when the booking was cancelled by the supplier
Supplier Confirmation Date	date when the booking was confirmed by the supplier
Supplier Confirmation Time	time when the booking was confirmed by the supplier
Supplier FX	the conversion rate against the supplier’s currency
Supplier Redemption Date	date when the booking was redeemed by the supplier
Supplier Redemption Time	time when the booking was redeemed by the supplier
Surcharge	the amount added to the total, like a booking fee
Tags	tags associated with a gift card
Tax	the value amount of the tax percentage out of the total paid by the customer
Tax Rate	the tax applied on the price of the item
Terminal	name of the terminal where the sale was made from
Test	indicates whether a booking is a test booking
Ticket Price	price for an individual ticket
Total	the total amount paid
Tour Group	name of tour group booking is assigned to
Tour Time	time when tour starts
Transferred	indicates whether funds have arrived in the operation’s account
Travel Date	date when the tour takes place
Upgraded PAX	the number of tickets upgraded to a comparison (up-sell) product
Upsold	indicates whether the booking was changed to a more expensive offering
Upsold From	name of the product the customer initially requested before being upsold, see above
User	name of a user who made sales using a password (manager, finance staff, etc.)
User Agent	browser information if a sale comes through the web checkout
Valid From	voucher validity start date
Visitor Fingerprint	if a value is displayed, a visitor used fingerprint identification to pay for the order (if implemented)
Voucher	name of the reseller voucher
Voucher Bill Gap	YES / NO; used with sequential voucher numbers: if a voucher number does not follow the sequence (1, 2, 3, 4, and then 9 comes in), the system automatically creates bookings with voucher numbers that fill the gap between the last and newest booking (5, 6, 7 and 8 - called ‘bill gap vouchers’) to be able to invoice the reseller on the skipped vouchers as they will have been sold (common with physical booklets of vouchers)
Voucher Code	code of reseller voucher used during the sale
Voucher Total	the total amount paid by a reseller voucher
Waiver	name of the waiver included in the booking
Waivers Complete	indicates whether all waivers attached (if any) to the booking have been signed by the customer
Wholesale	the set price of an order; resellers buy your product at a set price (wholesale), and you are contractually bound to keep the price unchanged for a certain length of time
Youth	the number of tickets by ticket type (tier)
Weight	view or report on weight data for bookings with weight limits

Status

Term	Description
Pending	the order is being processed; an order must be processed in the course of a timeout period. Once the timeout runs out, the order expires and a new one must be placed. The duration of a timeout period can be set in Supplier Settings > Edit Supplier > Order Timeout (mins).
Expired	an order took too long to process; a new booking is required.
Balance Due	the booking was not paid in full
Confirmed	the booking was purchased but not yet redeemed
Cancelled	the booking was annulled
Part Redeemed	bookings with multiple includes (packages) where only some of the includes have been redeemed
Redeemed	tickets in the booking have been used; orders made through a Point of Sale are automatically redeemed because they are sold as entrances.
Upgraded	the original booking was changed to a new, more advantageous one; upgrades to a product are added in Products > Products > [select product} > Comparisons (Up-sell).
Duplicate	reseller reference was introduced twice; for example, a booking comes in through Direct API but it is not scanned because there is no coverage. The moment it is reconciled, the booking is assigned the same reference. To avoid it being counted double, the system marks this as duplicate and they can be merged.
No-show	you have the option to mark a booking as ‘No-show’ when a customer does not show up for the tour
Pending Confirmation	if the ‘Operator Confirmation Required’ checkbox is ticked on the product detail page (Products > Products > [select-product} > [press-pen-and-paper-icon}), a booking with this product remains in this status until it is confirmed by the operator
Rejected	operator rejected the booking; cancel and refund the booking.
Quote	the order is a quote sent to a guest with a balance due; the booking does not take up availability or block out inventory until the guest select a tour date and pays the balance. Quotes can be created from the Backoffice, Concierge or Web Checkout channels by ticking the ‘Order’ checkbox or ‘Allow Quotes’ on the web checkout widget.
Fraud	the order is flagged due to a fraudulent transaction

Booking Type

Term	Description
Standalone (Individual)	a single product was purchased
Package	multiple products combined
Option	include in a package. If you include options in the bookings table, a package booking will have more than one line - the package name with the revenue, then a line for each include with $0

Destinations

Term	Description
Default Language	The primary language in which you engage with your customers.
Available Languages	A list of languages your company uses to engage with customers.
Name	Name of the city, country or company where your products are sold.
Page Title	The title of the destination page on the web checkout.
Description	The description of the destination page on the web checkout.
URL Path	The end part of the web checkout URL after the backslash (“/”) that identifies the destination.
Tags	Select or create internal references to the destination.
Address	Uses Google auto-complete to quickly and accurately suggest addresses as you type.
Email	The email address customers use to reach you. Destination-level email addresses override the supplier contact email.
Telephone	The telephone number customers use to reach you.
Featured	Enable to feature the destination on the web checkout.
Country	The country where the destination is located.
Time Zone	The primary time zone of the destination.
Ledgers Time Zone	The time zone used when generating ledger entries. This affects the Date and Sale Date columns in the Ledgers table.
Available Currencies	Currencies you support in the destination. Conversion rates for the selected currencies are shown at the top of the supplier form.
Default Currency	The primary currency used for setting your prices.
Brand	Select a brand, or visual identity, for your destination.
Receipt	Select a receipt template to be printed after a booking is made on the terminal or sent to the customer's email address.
Gift Receipt	Select a receipt template to be printed after a gift voucher is purchased on the terminal or sent to the customer's email address.
Order Receipt	Select a receipt template to be printed after a purchase is made or sent to the customer's email address.
Receipt Template (BOCA)	If the destination uses BOCA printers, select the appropriate BOCA receipt template.
Gift Receipt (BOCA)	If the destination uses BOCA printers, select the appropriate BOCA gift receipt template.
Billing Details	Information related to payments, including address and payment method.
Billing Terms	The conditions and timelines for payment, including due dates and penalties for late payments.
Notification Email	The email address which receives all booking notifications. Add multiple addresses separated by a semicolon ( ; ).
Reseller Signup Email	The email address that receives notifications when an agent registers to become a reseller.
Sequence	Sequences count orders, transactions and invoices. Select a primary sequence counter.
Registry	Enables fiscal compliance but can also be used to register orders in an external system in real time. Select a primary supplier registry.
POS Gateway	Select the gateway used by terminal devices.
ECOM Gateway	Select the gateway used by the web checkout.
MOTO Gateway	Select the gateway used by the sales portal.
PayPal Gateway	Select an Adyen gateway configured to accept payment via PayPal.

Locations

Term	Description
Destination	Identifies where the location is set up, which could be a city or a country, or the company owning the products.
Name	The name of your location, such as a street or area name, easily recognisable by staff.
Channel	Assign a sales channel to this location.
Tags	Select or create internal references for bookings or booking elements (items, gifts, etc.) at this location.
Latitude	Forms part of the location's geographical coordinates. Enter the latitude in decimal degrees, for instance, 48.142296.
Longitude	Forms part of the location's geographical coordinates. Enter the longitude in decimal degrees, for instance, 17.099812.
Virtual	Indicates a mobile location (e.g. buses). Sales locations update based on GPS coordinates as the bus moves.
Gateway	Process card payments through the correct payment gateway.
Sync TTL	Used for offline gate scan and validation. Gates continue to synchronise and work when offline.
Sync Tolerance	Defines the sync tolerance for offline gate scan and validation.
Entry Timeout	The time delay between consecutive ticket scans, for instance, when multiple people pass through turnstiles.
Cancellation Timeout	The time within which a logged-in seller can cancel and refund tickets. Set to 0 to disable on-street refunds.
Logout Timeout	Automatically log out a seller after the set number of inactive minutes.
Print Delay	Time delay before before printing another ticket. Use 'Print Delay' with the 'Re-print Order Receipt' option to allow tearing off an order receipt before printing a duplicate.
Allow Seller Change	Sellers can assign a sale to another seller.
Allow Adjustments	Sellers can adjust booking prices. This must also be enabled on the product.
Supervisor Pin for Cancellations	Require a supervisor PIN to authorise cancellations.
Allow Rebalance	allow sellers to rebalance rescheduled orders without charging customers the difference or issuing a refund for the booking.
Re-print Order Receipt	Print the order receipt twice in succession. Use 'Print Delay' with the 'Re-print Order Receipt' option to allow tearing off an order receipt before printing a duplicate.
Allow Freesale	Sell products even if availability is closed or the product is sold out. This must also be enabled on the product.
See All Bookings	When disabled, sellers logged into a shift can only view bookings made at that specific location.
Allow Cancellation	Sellers can cancel tickets.
Auto Rebalance Threshold	set a threshold (%) that allows sellers to reschedule bookings for free up to the specified limit
Allow Gratuity	Sellers can add gratuity during transactions.
Skip Voucher Printing	Skips the printing of vouchers.
Allow Update Availability	Sell products even if availability is closed or the product is sold out.
Supervisor Pin for Adjustments	Require a supervisor PIN to authorise adjustments.
Allow Ticket Re-delivery	Allow the re-print of tickets unless the scan limit has been reached.
Default per
One Group Ticket	Print only one ticket for all members in a booking.
Ticket Per Person	Print individual tickets for each member in a booking.
Allow Rebook	Allow the change of units and date/time for tours in existing bookings via terminal devices. If the original booking was made by a reseller agent, the booking is upgraded and a new booking is created to account for price differences.
Allow Reschedule	Allow the rescheduling of tour dates and times on turnstiles or terminal devices when vouchers are not available for right now. This allows sellers to redeem rescheduled tickets.
Allow Upgrade	Customers can use the UPGRADE MY TICKET button in the 'Sales Kiosk' mode.
Allow Bulk Vouchers	generate and print bulk vouchers using the terminal device; creates a voucher in the backoffice and prints the receipt immediately.
Allow Voucher File	Capture a photo of the voucher using the terminal app.
Allow Comments	Add comments or notes to a transaction.
Allow Tabs	Open tabs for eat & drink operations.
Blind Cashup	Hide the 'Dashboard' tab in the Ventrata terminal app from sellers.
Book Historically	Book products in the past.
Auto Reschedule	Automatically reschedule bookings to the current date/time if availability exists and no price difference applies.
Allow Membership Benefits	allow customers to use their active memberships to redeem applicable discounts or ticket benefits on terminals and kiosks assigned to the location
Allow Receipt Printing	allow sellers to suppress both customer and merchant receipts for specific orders using the Skip Order Receipt toggle on the Delivery Method page
Scan Action	Select whether a turnstile is configured for entry or exit.
Scan Counter	Assign a counter to the location.
Scan Counter Action	Select whether a turnstile counter tracks entries or exits.
Allowed Next Actions	Define the permitted next steps on 'Scan only' devices.
Collect Balance	Collect the balance due when a customer redeems tickets with an outstanding amount.
Complete Waiver	If a product requires a signed waiver, sellers can help customers complete the waiver form within the app before redemption.
Redeem	Issue a ticket to grant entry to the attraction.
Scan	When counters are set up at the location, sellers can scan entries to increment the counter until full capacity is reached.
Nothing	No additional action is taken.
Allowed Payment Methods	Define which payment methods are allowed for transactions at the location.
Credit/Debit Cards	Card payments must be accepted via the POS sytem.
Cash	Accept payments with cash.
Reseller Voucher	Accept third-party vouchers as payment for the tours or attractions.
Gift Card	Accept full or partial payment using a gift card purchased from the supplier.
Other	Accept external payment methods such as bank transfers or credit card terminals not integrated with Ventrata.
Allowed Settlement Methods	Define settlement methods available for reseller agents.
Pay full amount by card	Full payment is collected directly by the supplier through the integrated gateway. The reseller does not handle the funds; their commission is settled later when the invoice is generated Supplier collects the money Commission is settled (on invoice generation)
Bill to my account	Funds are collected by the reseller. The supplier invoices these sales at a later date, and the reseller’s commission is settled immediately. Reseller collect the money Commission is settled immediately (already part of the collected amount)
Collect my commission as a deposit	The reseller collects only their commission as a deposit from the customer. The remaining balance is paid by the customer at the attraction. Commission is collected immediately. Reseller collects their commission immediately as a deposit Supplier collects the remaining balance at redemption
Pay my wholesale rate by card	Used for resellers on a wholesale scheme. Funds from the purchase, charged at the contracted wholesale rate, are cleared directly to the supplier’s account. Supplier collects the money Commission is built into the reseller's resale price
Pay later	The reseller does not collect any payment. The customer pays directly at the attraction, and the supplier later settles the reseller’s commission for the referred sale. Supplier collects the money Commission is paid later (shown as a negative receivable on the reseller invoice)
Allowed Other Types	specify which payment methods should be available for selection when ‘Other’ is chosen as the payment method.
Allowed Delivery Methods	Select how tickets are delivered to customers.
Allow Location Change	Sellers are allowed to change locations or, in GPS-equipped vehicles, automatically switch to virtual locations based on coordinates. Ensure that the 'Virtual' checkbox above is ticked.
Duties	Assign duties, or identifiers, for drivers at the location.
Message Templates	Assign a message template for sellers to communicate with head office.
Presets	Assign presets, or frequently used product options, to the location for quick selection.
Allow/Disallow Categories/Products/Options/Promotions/Items/Resellers	allow or disallow elements to configure access to the product offering to your sellers and resellers
Allow Purchases	Sellers can sell items at the location.
Allow gifts	Sellers can sell gift cards at the location.
Allow Redeem All Products	Redeem all products at the location.
Redeemable Products	Select specific products that can be redeemed at the location.
Allow Redeem All Options	Redeem all options at the location.
Redeemable Options	Select specific option that can be redeemed at the location.
Allow Manifest All Products	sellers can view manifests for selected products in the terminal app
Manifest Sort By	Sort manifests by: Pickup Time Last Name Booking Date Travel Date/Time Resource
ScanTerminals	Terminals can operate in 'Scan only' mode at the location.

Products

General Settings

Field Name	Description
Destination	the product can be sold in this location
Brand	associated a visual identity with the product
Address	the location of the product (street name, city, country)
Internal Name	the name of the product as it is referred to on internal channels (backoffice, portals and the terminal app) in the primary language and any other languages if different
Title	the name of the product as shown on the web checkout in the primary language and any other languages if different
Code	enter an internal reference for the product
Package Only	the product is available only within a package or a pass
Combination Only	the product must be bought with another product
Duration	enter the duration of the attraction in minutes, hours or days
Duration Label	enter a custom label for the duration instead of minutes, hours or days
Duration Overflow	enable to add an extra day if a ticket is redeemed after the cutoff time
Duration Overflow Cutoff	enter the time since which the duration overflow kicks in
Billing Account Code	internal billing account code
Automatically Undefer Ledgers	enable if you want the booking status to be automatically set to ‘No-Show’ or ‘Redeemed’ once the ticket validity period has expired
Color	the colour of the product card on the web checkout if a banner image is not available
Categories	select categories which include the product
Tags	select existing tags or create new ones to label the product
Language	select the product language
Default Label	choose a booking label which is automatically assigned to any booking of the product

Operator & Backend

Field Name	Description
Operator	select an operator if the product is not operated by you
3rd Party	the product is sold by the supplier but operated by a 3rd party
Backend Connected	the product is connected through a reseller or operator connection
Direct API Prefer PDF	vouchers for bookings made via API are delivered in PDF format
External Redemption	a confirmed booking can be redeemed only by the operator
Operator Confirmation Required	requires the operator to confirm any booking of this product; in case of package products, this only applies to the included products as they may belong to different operators

Email Notifications

Field Name	Description
Enable order confirmation email	tick the checkbox if you want to send a confirmation email to customers when they book the product, then choose the appropriate email template
Enable order cancellation email	tick the checkbox if you want to send a cancellation email to customers, then choose the appropriate email template
Enable order update email	tick the checkbox if you want to send an email to customers about update to their bookings, then choose the appropriate email template
Enable booking reminder email	tick the checkbox if you want to send a reminder to customers before the travel date, then choose the appropriate email template
Enable booking feedback email	tick the checkbox if you want to request feedback from your customers, then choose the appropriate email template
Enable waiver reminder email	tick the checkbox if you want to remind your customers about filling out an attached waiver, then choose the appropriate email template
Enable membership renewal email	tick the checkbox if you want to send customers expiry and renewal notices before their membership ends

Packages & Memberships

Field Name	Description
Package	the product contains multiple other products, see How to Create Included Products for more information
Validity Days	the number of days customers have to use the remaining includes of a product package after the first one.
Package Including Pricing	the retail price of the package is set by the sum of the required includes; this is an easy way for packages to inherit the pricing of includes with dynamic pricing
Package Product	the included products of a package are hidden from sales representatives and guests
Package Multi-Date	the product contains multiple included products the travel dates of which can be several days apart
Pass	the product is a re-usable city pass
Inclusions Count (Package Only)	if ‘Package’ is enabled, state the number of included products in the package
Membership	all availability is removed from the product and it is only sold as an open dated booking with pre-determined validity
Membership Auto-renew	enable to automatically renew the membership at full price when it expires

Availability

Field Name	Description
Available for Sale	enable to make the product available for sale, then select which channels allow the sale of the product
Allow Freesale	enable the ‘Override Availability’ field to make a sale even if availability is unavailable or sold out
Exclusive	indicate whether the product is exclusive
Starts On / Ends On	if the product is available for a limited time only, enter the start and end dates
Minimum / Maximum Booking Size	if you wish to limit the number of tickets per booking, enter the minimum and/or maximum booking size
Date Required	customers must select a travel date to book the product
Fixed Capacity	the product offers a limited number of seats and bookings require an availability lookup
Always Online	terminal actions are always performed while connected to the internet
Resource Groups	if you require resources for the operation of the product, select a resource group
Reassign resources	enable to automatically assign resources in the most efficient way on any given date/tour time
Availability Modifiers	deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to availability
Require Retail Season	the product must be assigned to a season to be available for sale
Fixed Weight	indicate that the product has a weight limit
Weight Unit	select weight unit used for the product: kilogram (kg) pound (lb)
Capacity	If your product has a limit on the number of guests it can accommodate at one time, enter that capacity here. If the tour uses multiple resources, specify the total combined capacity—the sum of all resource capacities.
Max Weight	enter the maximum total weight allowed for the product
Open	keep the checkbox ticked to make the product available for sale
Limit	apply a limit to the product, see Availability Management for more information
Fare	control the product’s pricing based on pre-determined rules using ‘Automatic’ fare or select a default fare from the list of your fares

Ticketing & Redemption

Field Name	Description
Voucher Validity (Days)	for open-dated/membership bookings: how long the ticket is valid for dated bookings: status changes to 'No-show' or 'Redeemed' after X days (per Autoundefer).
Voucher Validity Roundup	enable to round up validity of open-dated or membership bookings to the end of the week month year when enabled, the voucher expiry date is extended to the selected period instead of expiring exactly after the defined validity duration
Allow Voucher	select whether a booking returns a group ticket; can be used together with ‘Allow Ticket’
Allow Ticket	select whether a booking returns a ticket for each member of the party; can be used together with ‘Allow Voucher’
Scans Limit	the number of times a ticket can be scanned
Scan Interval	the amount of time before the same ticket can be scanned
Scan Tolerance Before	how long before the attraction tickets are allowed to be scanned
Scan Tolerance After	how long after the attraction began tickets are allowed to be scanned
Scan Tolerance After Offset Duration	include the duration of the attraction in the ‘Scan Tolerance After’ calculation
Active From Redemption Time	enable if the validity period should start from the time the ticket was redeemed instead of the travel date
Scans Counter	select a counter associated with the product
Counter Entry Duration	enter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan
Allow Use Later	terminal function; the booking is in ‘Confirmed’ state after purchasing the product
Allow Use Now	terminal function; the booking is immediately in ‘Redeemed’ state after purchasing the product
QRCode	consists of an array of black and white squares
Code128	consists of vertical lines arranged into a horizontal rectangle
AztecCode	consists of an array of black and white squares, featuring a bullseye pattern
Receipt	select a receipt template
Receipt Template (BOCA)	if you are using BOCA printers, select a BOCA receipt template
Reprint on Redemption	enable to reprint board passes when a booking or ticket is redeemed

Waiver

Field Name	Description
Waiver Required	customers must sign a waiver to be able to redeem their tickets

Pricing & Tax

Field Name	Description
Per-Booking Pricing	set a single rate regardless of the number of units selected in the booking
Disallow Fare Downgrade	when enabled, bookings can still be moved to a tour with a lower-priced fare, but the booking fare and price will not be recalculated. Moving a booking to a tour with a higher-priced fare remains allowed and will recalculate the price.
Allow Adjustments	allow your sellers to adjust the price on terminals and backoffice
Rate Modifiers	deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to rates
Tax Rates	select the tax rate(s) that apply for this product
Tax Included	indicate whether tax is included in the final price or not

Web Checkouts & MMB

Field Name	Description
Hide Duration	hide the product duration on the web checkout or concierge portal
Hide Availability	hide product availability on the web checkout or concierge portal
Hide Resource Allocations	hide assigned resource on the web checkout and receipt
Hide "From" Rate	hide the lowest possible price for today from the web checkout and kiosk
Allow Deposit	customers can pay part of the product’s price as a deposit and pay the rest during voucher redemption
Checkout Deposit	allow part payment for a booking by setting the percentage of the total
Checkout Deposit Message	enter a message that advertises the acceptance of deposit as payment
Checkin Allowed	allow guests to checkin using the web checkout
Checkin Reschedule Allowed	allow guests to reschedule their booking using the web checkout
Checkin Cancellation Allowed	allow guests to cancel their booking using the web checkout

Pickup, Transfers & Meeting

Field Name	Description
Pickup Required	a pickup point must be selected to complete the booking
Allow Custom Pickup	a pickup point from the available pickup points can be selected; but customers can opt out of requesting a pickup
Custom Pickup Required	a pickup point from the available pickup points must be selected
Dropoff Required	a dropoff point must be selected to complete the booking
Allow Custom Dropoff	a dropoff point from the available dropoff points can be selected; but customers can opt out of requesting a dropoff
Custom Dropoff Required	a dropoff point from the available dropoff points must be selected
Hotel Search	allow guests to search their hotel and the nearest pickup point is assigned
Address Search	allow guests to search an address and the nearest pickup point is assigned
Allow Custom Tour Time	allow guests to enter their preferred tour time; set up tour times are ignored
Point to Point	indicate whether the product offers transfers from one place to another, sort of like a shuttle
Meeting Point	enter the name of the meeting point
Meeting Point Latitude/Longitude	meeting point coordinates
Meeting Time	enter the time by which customers should gather at the meeting point
Itinerary	select an itinerary created in the same destination, see Google Things To Do for more information

Rentals

Field Name	Description
Rental	enable if you rent units like bikes or scooters;
Rental Fixed	charge the same amount regardless how long the rental is. The price will depend on the number of selected units. When ‘Rental Fixed’ is disabled, the price changes according to the length of the rental.
Minimum / Maximum Duration	determine the range of rental options (duration) which can be selected during booking flow

Miscellaneous

Field Name	Description
Items	select items included with the product; these can be purchased during the booking flow
Allow Public Notes	allow adding notes that can be seen by anyone (customers and resellers alike) on booking forms
Google Landing Page URL / Google Landing Page List View URL	if you wish to use a custom checkout or landing page instead of the Ventrata checkout, enter your URLs in the ‘Google Landing Page URL’ and ‘Google Landing Page List View URL’ fields. See Google Things To Do for more information.

Resellers

Term	Defintion
Active	The reseller is authorised to sell your products through the approved channels.
Direct	Revenue from the reseller is categorised as 'Direct'.
Allow Reconcile	The reseller must reconcile bookings during the shift reconciliation process.
Common	inactive
Voucher Required	A voucher file must be scanned when redeeming reseller vouchers on location.
Auto-Reconcile	if checked, reseller bookings are automatically reconciled; if left unchecked, the reseller must reconcile each booking manually
Reprint on Redemption	Boarding passes are reprinted when tickets are redeemed.
Test Mode	The reseller's sales are excluded from your accounting.
Agent Required	At least one agent must be created. For API connections, an agent is not required.
Name	The reseller's name.
Code	An internal reference code for the reseller.
Notification Email	The reseller's email address, where they receive updates about bookings and credit limit warnings.
Telephone	Use the international phone number format, starting with the country code, followed by the area code and phone number.
Tags	Select or create internal references to apply to the reseller.
Website	Enter the reseller's website in full website, for instance, https://www.ventratatours.com.
Channel	Select the channel to which the reseller's sales will be assigned. If left blank, the system will assign the channels where sales are made from automatically.
Destination	Identifies the city, country, or company whose products the reseller can sell.
Account Manager	A staff member with backoffice access who manages the business relationship with the reseller and receives notifications about reseller invoices.
Billing Address	The reseller’s billing address.
Billing Contact	The contact person for billing matters.
Billing Notes	Any specific notes related to billing.
Billing City	The city in the reseller’s billing address.
Billing Email	The email address for billing communications.
Billing Account Code	The account code used for billing.
Billing Postal Code	The postal code in the reseller’s billing address.
Billing Telephone	The phone number for billing inquiries.
Billing Customer Code	The customer code used in billing processes.
Billing Country	The country in the reseller’s billing address.
Billing Company Number	The company registration number for billing purposes.
Billing Company Tax ID	The tax identification number for the billing company.
Billing Company	The name of the billing company.
Billing Company Tax Office	The tax office associated with the billing company.
Available Currencies	Currencies in which the reseller can conduct transactions.
Invoice Period	Invoices are automatically issued every X days, weeks or months.
Invoice on Day of Week	Invoices are issued on this specific day each week.
Invoice on Day of Month	Invoices are issued on this specific day each month.
Default Currency	The primary currency used for transactions with the reseller.
Invoice due	Invoices must be paid within X days, weeks or months.
Credit level warning	A warning is sent to the 'Notification Email' if the credit level drops below X % of the 'Credit Limit'.
Credit Limit	The maximum amount the reseller can collect through the 'Bill to my account' settlement method. When the limit is reached, further payments cannot be collected and a warning is sent to the 'Notification email'.
Invoice Date Field	Select what the invoice date is based on.
Web Referrers	The reseller's website or name without spaces or special characters. When appended to any URL of your website, web referrer uniquely identifies the reseller.
Default Pickup	The default location where customers are picked up for a tour.
Default Pickup Requested	If a default pickup is selected, check to always request at the time of booking
Allowed Card Brands	limit card brands your resellers can accept
Address	The reseller's address.
Directions	Enter instructions for finding the reseller's location. Use the [reseller.directions] printing variable to display instructions on vouchers.
Commission	The reseller earns a percentage of the sales they make from selling the supplier's products.
Wholesale	The reseller buys the supplier's products at a wholesale price and sells them to customers at a higher price.
Band	Select a tier or level to manage resellers with similar schemes.
Percentage	Set the percentage used for the comission or wholesale scheme.
Default Percentage	For commission schemes: the percentage amount of sales the reseller keeps. For wholesale schemes: the percentage amount of the product's retail price at which the reseller purchases the product
Allow Upgrades	Enable the sale of extras.
Allow Freesale	Enable the sale of products even when availability is closed or the product is sold out. This must also be enabled on the product.
Show Commission	Allow the reseller to view their commission on the booking detail.
Allow Redemption	Enable the sale of entry tickets instead of vouchers.
Allow Voucher File	Enable voucher scanning using a terminal device.
Allow Gifts	Enable the sale of gift cards using the Concierge Portal.
Allow Booking Update	The reseller can update and cancel bookings or perform refunds.
Email Booking Notification	Send booking notifications to the reseller.
Inherit Checkout Pricing	The reseller's affiliate checkout will use the 'Checkout' source and apply the checkout pricing.
Allow Reusable Cards	Save customer credit card information on the payment screen for bookings made through the backoffice.
Allow Purchases	Enable the sale of items using the Concierge Portal.
Allow Promotions	Enable applying promotions to sales.
Allow Fares	Enable dynamic pricing.
Allow Top-ups	Enable the increase of the reseller's credit lines for make bookings.
Allowed Settlement Methods
Pay full amount by card	Full payment is collected directly by the supplier through the integrated gateway. The reseller does not handle the funds; their commission is settled later when the invoice is generated Supplier collects the money Commission is settled (on invoice generation)
Bill to my account	Funds are collected by the reseller. The supplier invoices these sales at a later date, and the reseller’s commission is settled immediately. Reseller collect the money Commission is settled immediately (already part of the collected amount)
Collect my commission as a deposit	The reseller collects only their commission as a deposit from the customer. The remaining balance is paid by the customer at the attraction. Commission is collected immediately. Reseller collects their commission immediately as a deposit Supplier collects the remaining balance at redemption
Pay my wholesale rate by card	Used for resellers on a wholesale scheme. Funds from the purchase, charged at the contracted wholesale rate, are cleared directly to the supplier’s account. Supplier collects the money Commission is built into the reseller's resale price
Pay later	The reseller does not collect any payment. The customer pays directly at the attraction, and the supplier later settles the reseller’s commission for the referred sale. Supplier collects the money Commission is paid later (shown as a negative receivable on the reseller invoice)
Hide Pricing on Ticket and Email	Hide the price on the customer's ticket and email.
Void Invoices	Automatically void generated invoices.
Invoice Split Receivables	When both 'Bill to my account' and 'Pay full amount by card' settlement methods are used, both Positive and Negative Receivables are entered on the same invoice.
Invoice Split Destinations	If you operate in multiple destinations and the reseller 'Destination' is blank, generate a separate invoice for each individual destination
Display Rates	Control which prices are displayed on the Concierge portal.
Tax Registered	Checked: net tax is calculated from the wholesale price. Unchecked: net tax is calculated based on the tax on the retail price.

Roles

Term	Description
Create Order	Create new bookings, retail purchases, or gift cards, or redeem voucher codes using the Backoffice. Also access Sales Portals.
Edit Order	View the pen and paper icon next to the customer name and the EDIT ORDER button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See & Modify)
Edit Order Reseller	View the booking source, reseller, agent and voucher file when using the EDIT ORDER button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See & Modify) *Required Action Permissions:* Edit Order
Add Custom Pickup	Add a custom pickup when booking a tour if 'Allow Custom Pickup' is enabled at the product level. *Required Action Permissions:* Create Order
Offer Promotion	Add promotions to bookings. *Required Action Permissions:* Create Order
Show Commission	View reseller commission on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See)
Promotion Dropdown	Non-public promotions are displayed in a dropdown on the booking form in the Backoffice. *Required Action Permissions:* Create Order
Edit Adjustments	Add price adjustments on the booking form. *Required Action Permissions:* Create Order
Void Transaction	Void transactions on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See)
Edit Transaction	Edit transactions on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See)
Edit Comments	Edit and delete user comments. *Required Dataset Permissions:* Any (See & Modify) *Required Action Permissions:* See Comments
Create Top-up	Increase reseller credit limit on the Resellers > Top-ups page. *Required Dataset Permissions:* Topups (See & Modify)
Test Order	Flag orders as test. *Required Action Permissions:* Create Order
Redeem Booking	Redeem bookings using the Redeem button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
No-show Booking	Mark bookings as 'No-show' using the No-show button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
Un-redeem Booking	Un-redeem bookings using the Un-Redeem button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
Add Transaction	Add payments to orders. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See & Modify)
Refund Transaction	Refund orders. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See & Modify)
Add Invoice Transaction	can add a payment owed by the reseller (positive receivable) *Required Dataset Permissions:* Invoices (See & Modify)
Refund Invoice Transaction	can add a payment owed by the supplier (positive receivable) *Required Dataset Permissions:* Invoices (See & Modify)
Add Topup Transaction	can add reseller credit *Required Dataset Permissions:* Topups (See & Modify)
Refund Invoice Transaction	can refund reseller credit topup *Required Dataset Permissions:* Topups (See & Modify)
Update Booking	Update bookings using the Make Changes button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
Update Future Booking	Update bookings with future travel dates using the Make Changes button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
Update Cancelled Booking	Update cancelled bookings using the Make Changes button on the booking detail. *Required Dataset Permissions:* Bookings (See & Modify)
Cancel Booking	Cancel bookings using the Cancel Booking button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
Edit Shift	Edit, reconcile, mark as test, unblock or re-open shifts on the Ticket Terminals > Shifts page. *Required Dataset Permissions:* Shifts (See & Modify)
Merge Shift	Merge ended, reconciled or approved shifts on the Ticket Terminals > Shifts page. *Required Dataset Permissions:* Shifts (See)
Approve Shift	Use the 'Toggle Approved' bulk action on the Ticket Terminals > Shifts page. *Required Dataset Permissions:* Shifts (See & Modify) *Required Action Permissions:* See Bulk Action
Create Invoice	Create reseller invoices. Required Dataset Permissions: Invoices (See & Modify)
Create Reseller	Create resellers on the Resellers > Resellers page. *Required Dataset Permissions:* Reseller
Edit Invoice	Edit invoices using the EDIT INVOICE button on the invoice detail. *Required Dataset Permissions:* Invoices (See & Modify)
Edit Top-up	Edit top-ups using the EDIT TOP-UP button on the top-up detail. *Required Dataset Permissions:* Topups (See & Modify)
Confirm Invoice	Confirm invoices on the Resellers > Invoices page. *Required Dataset Permissions:* Invoices (See)
Un-confirm Invoice	can un-confirm invoices on the Resellers > Invoices page *Required Dataset Permissions:* Invoices (See)
Void Invoice	Void invoices on the Resellers > Invoices page. *Required Dataset Permissions:* Invoices (See)
Confirm Top-up	Confirm paid top-ups on the top-up detail. *Required Dataset Permissions:* Topups (See)
Save Searches	Create private custom views, or searches, using the Saved Searches function. *Required Dataset Permissions:* Any (See)
Save Public Searches	Create public custom views, or searches, using the Saved Searches function. *Required Dataset Permissions:* Any (See) *Required Action Permissions:* Save Searches
Manage Searches	can modify their own and public saved searches *Required Dataset Permissions:* Any (See) *Required Action Permissions:* Save Searches
Manage Reports	can modify their own and public reports *Required Dataset Permissions:* Any (See) *Required Action Permissions:* Generate Reports
Book Historically	Create orders with travel dates in the past. *Required Action Permissions:* Create Order
Allow Freesale	Sell products even if availability is closed or the product is sold out. *Required Action Permissions:* Create Order
See Booking Updates	View a detailed view of updated booking parameters in the Logs tab of the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Tasks / Extra Upgrades / Item Purchases / Adjustments / Gifts / Resource Allocations (See & Modify) *Required Action Permissions:* See Comments
Update Availability	Change general availability, included products, opening hours and allocations on the product detail page. *Required Dataset Permissions:* Products (See)
See Margin	See the profit on the sale of products on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Adjustments / Resource Allocations (See)
See Bulk Actions	See the 'Bulk Actions' dropdown where table views are available. *Required Dataset Permissions:* Any (See)
See Intercom	View the Ventrata support chat icon.
See Connection Key	can display the masked API key by clicking the eye icon
Generate Reports	Create reports from dashboard sections where the Generate Report option appears. *Required Dataset Permissions:* Any (See)
Data Export	Export data in CSV, Excel or SQL format from dashboard sections where the Export option appears. *Required Dataset Permissions:* Any (See)
Data Pagination	View page numbers and pagination options in the dashboard. *Required Dataset Permissions:* Any (See)
See Product Operator	See operator's name on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See)
See Internal Notes	View private notes on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See)
Update Reseller Settings	Edit reseller details. *Required Dataset Permissions:* Reseller (See & Modify)
Update Bands	Update, delete or duplicate reseller bands. *Required Dataset Permissions:* Bands (See & Modify)
Manage Agent Accounts	Create and activate/deactivate reseller agents. *Required Dataset Permissions:* Agents (See & Modify)
See Seller Pins	View sellers' pins on the seller detail. *Required Dataset Permissions:* Sellers (See)
Reconcile Order	Reconcile orders made by resellers using the RECONCILE ORDER button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Extra Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See & Modify) *Required Action Permissions:* Edit Order
Modify Manifests	Create, update, delete or duplicate manifests in the Calendar. *Required Action Permissions:* See Calendar
Resolve Tasks	Resolve existing tasks. *Required Dataset Permissions:* Tasks (See)
Create Tags	can create new tags *Required Dataset Permissions:* Products / Destinations / Categories / Bands / Items / Sellers (See & Modify)
Pay by Card	Card payment is allowed. *Required Action Permissions:* Create Order
Pay by Cash	Cash payment is allowed. *Required Action Permissions:* Create Order
Pay by Voucher	Payment by voucher is allowed. *Required Action Permissions:* Create Order
Pay by Gift Voucher	Payment by gift voucher is allowed. *Required Action Permissions:* Create Order
Pay by Other	Other (custom) payment methods are allowed. *Required Action Permissions:* Create Order
Adjust Price	Reseller users can add price adjustment on the booking form *Required Action Permissions:* Create Order
Cancel Future Booking	Cancel bookings with a travel date in the future using the Cancel Booking button on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations (See & Modify)
See Comments	View all logs (user comments and system updates). *Required Dataset Permissions:* Any (See)
See Source	View the source of orders on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See)
See Reseller	View the resellers who made the orders on the booking detail. *Required Dataset Permissions:* Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations (See)
Make Voucher Sale	reseller users can create vouchers as external payment method on the sales portal
See Dashboard	View the Dashboard tab in the navigation bar.
See Targets	Access the Ticket Terminals > Targets page.
See Duties	Access the Ticket Terminals > Duties page.
See Checkouts	Access the Web Checkouts > Checkouts page.
See Rewards	Access the Resellers > Rewards page.
See Categories	Access the Products > Categories page.
See Seasons	Access the Products > Seasons page.
See Notices	Access the Products > Notices page.
See Routes	Access the Pickup > Routes page.
See Pricing	Access the Pricing tab in the navigation bar.
See Calendar	Access the Calendar tab in the navigation bar.
See Settings	Access the Supplier Settings > Supplier Settings page.
See Custom Reports	Access other users' public reports. *Required Action Permissions:* Generate Reports
See Charts	Access other users' public charts. *Required Action Permissions:* Generate Reports
Recreate Ledgers	Access the 'Recreate Ledgers' option in the 'Bulk Actions' dropdown. *Required Dataset Permissions:* Ledgers (See & Modify) *Required Action Permissions:* See Bulk Actions
Modify Dashboard	Save and manage private and public dashboard page views. *Required Action Permissions:* See Dashboard
Modify Targets	Create and edit targets. *Required Action Permissions:* See Targets
Modify Duties	Create, delete, update and duplicate duties. *Required Action Permissions:* See Duties
Modify Checkouts	Create, delete, update and duplicate checkouts. *Required Action Permissions:* See Checkouts
Modify Rewards	Create, delete, update and duplicate rewards. *Required Action Permissions:* See Rewards
Modify Categories	Create, delete, update and duplicate categories. *Required Action Permissions:* See Categories
Modify Seasons	Create, delete, update and duplicate seasons. *Required Action Permissions:* See Seasons
Modify Notices	Create, delete, update and duplicate notices. *Required Action Permissions:* See Notices
Modify Routes	Create, delete, update and duplicate routes. *Required Action Permissions:* See Routes
Modify Pricing	Update pricing on the Pricing page. *Required Action Permissions:* See Pricing
Modify Calendar	Edit the calendar, assign guides and resources or edit notes. *Required Dataset Permissions:* Availabilities, Resources (See & Modify) *Required Action Permissions:* Update Availability, See Calendar
Modify Settings	Edit Supplier Settings. *Required Action Permissions:* See Settings
Modify Custom Reports	Create, update, delete and duplicate reports. *Required Action Permissions:* See Custom Reports, Generate Reports
Modify Charts	Create, update, delete and duplicate charts. *Required Action Permissions:* See Charts, Generate Reports

Supplier Settings

Term	Description
Name	The name of the company providing the products within the account.
Secure Password Policy	Enforce password requirements for all user accounts within the supplier account. - Minimum 8 characters - Includes UPPER and lower case letters - Contains at least 1 number
Postmark Domain	The default domain for Ventrata-generated emails. If you need to change this domain, please contact your Customer Success Representative.
Tags	Select or create internal references to apply to bookings or booking elements (items, gifts, etc.).
Contact Email	The email address customers use to reach you. Destination-level email addresses override this supplier contact email.
Order Timeout (mins)	The time limit, in minutes, within which an order must be completed.
Reseller Signup Email	The email address that receives notifications when an agent registers to become a reseller.
Feedback URL	A link to a form or email address where customers can provide feedback about their experience.
Review URL	A link to a form or email address where customers can leave a review of their experience.
Facebook URL	The URL of your company's official Facebook page.
Google URL	The URL of your company's Google reviews page.
Tripadvisor URL	The URL of your company's Tripadvisor profile page for view or leaving reviews.
Twitter URL	The URL of your company's official Twitter profile.
Youtube URL	The URL of your company's official YouTube channel or video content.
Instagram URL	The URL of your company's official Instagram profile.
Contact Telephone	The telephone number customers can use to contact you.
Available Currencies	Currencies you support through your sales channels. Conversion rates for the selected currencies are shown at the top of the supplier form.
Default Currency	The primary currency used for setting your prices.
Default Language	The primary language in which you engage with your customers.
Available Languages	A list of languages your company uses to engage with customers.
Country	The country where your head office resides.
Address	The street name, number and city where your head office is located.
Website	The URL of your company's official website.
Time Zone	The primary time zone in which your company operates.
Ledgers Time Zone	The time zone used when generating ledger entries. This affects the Date and Sale Date fields.
Brand	Select a brand for your supplier account.
Feedback Email Delay	The number of days after the travel date before customers receive an email requesting feedback about their experience.
Booking Notification Email	The email address which receives all booking notifications. Add multiple addresses separated by a semicolon ( ; ).
CC Every Email	Copies the booking notification email(s) on every booking notification sent to customers.
Booking Notification Sources	Select which bookings sources trigger a notification.
Minimum Terminal Version	The minimum required version of the terminal app to prevent sellers from starting a shift on an older version.
Gift Tax Rates	Select the appropriate tax rate if a different tax rate applies to gift cards.
Sequence	Sequences count orders, transactions and invoices. Select a primary sequence counter.
Receipt	Select a receipt template to be printed after a booking is made on the terminal or sent to the customer's email address.
Gift Receipt	Select a receipt template to be printed after a gift voucher is purchased on the terminal or sent to the customer's email address.
Order Receipt	Select a receipt template to be printed after a purchase is made or sent to the customer's email address.
Receipt Template	If you are using BOCA printers, select the appropriate BOCA receipt template.
Gift Receipt Template	If you are using BOCA printers, select the appropriate BOCA gift receipt template.
Enable Order Receipt Email	Send the order receipt to the customer's email address upon booking.
Enable Order Confirmation Email	Send a confirmation email to customers when they book a product.
Enable Order Cancellation Email	Send an email to customers about cancelled bookings.
Enable Order Update Email	Send an email to customers about updates to their bookings.
Enable Booking Reminder Email	Send a reminder to customers before the travel date.
Enable Booking Feedback Email	Request feedback from customers after their experience.
Enable Reseller Application Email	Receive notifications when resellers register on your sales portal.
Enable Reseller Welcome Email	Send a welcome email to resellers when their agent accounts are activated.
Enable Waiver Reminder Email	Remind customers to sign a waiver before redeeming their tickets.
Enable Membership Renewal Email	Automatically send customers expiry and renewal notices before their membership ends
Require Ledger Codes	A ledger code must be created to cover all the accounts your company needs for its operation.
Exchange rate markup	Add a % markup on exchange rate when a customer pays in a different currency from your default currency.
Default Reseller Credit Limit	The default amount resellers can collect through the 'Bill to my account' payment method. This amount is entered in your default currency.
Gift Card Min Amount	The minimum value of a gift card in your default currency.
Gift Expiry	The gift card's expiration period in days, months or years.
Gift Force Destination Match	Restrict gift card redemption to products located within the same destination where the gift card was purchased.
Email Footer	Enter a footer text that is appended to automatic emails sent to your customers. The field can be formatted using Markdown.
Billing Details	Information related to payments, including the supplier's address and payment method.
Billing Terms	The conditions and timelines for payment, including due dates and penalties for late payments.
Privacy Terms	Guidelines outlining how a customer's personal data is collected, used, stored and protected.
Gift Card Email Instructions	Information about the usage of gift cards issued by your company, appended at the bottom of the gift card receipt. Provide in each language variation.
Key	A key is automatically generated with the supplier account, it is used to create tasks.
Billable	Indicates whether your operation is billable by Ventrata.
Plan	Displays on which plan your company signed up with Ventrata.