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How to Create Dropoffs

Allow your customers to book a transfer to predefined dropoff points on the product level.

Updated this week

🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports

Customers can choose where they want to be dropped off after the tour. Dropoffs function independently from pickups — customers can choose any of the options configured on the product level.

📒 NOTE

The current dropoff functionality is available in Backoffice only. Other sales channels may follow in future updates.


Create a Dropoff

Prerequisites:

  • The following features are available on the products. Enable them as needed for your use case:

Field

Description

Dropoff Required

dropoff is automatically enabled, and the customer must select a dropoff point from the available options during booking

Allow Custom Dropoff

customers can choose whether they want a dropoff; they can select from predefined options or set a custom dropoff date and time

Custom Dropoff Required

customers must specify their own custom dropoff date and time

  1. In your Ventrata dashboard, go to Products > Products.

    Products - Products

    Products

  2. Select an existing product, or create a new one.

  3. Go to the Dropoffs tab.

    Dropoffs

  4. Press the + NEW DROPOFF button.

    + New Dropoff

    New Dropoff

  5. Enter the dropoff name.

    Name

    Dropoff Name

  6. Enter the duration — the travel time from the attraction to the dropoff point.

    Duration

  7. Enter dropoff instructions — include nearby landmarks, or other information useful for customers during booking.

    Instructions

    Instructions

  8. Press the Create Dropoff button.

    Create Dropoff

    Create Dropoff

Repeat these steps to create as many dropoffs as needed.


Dropoff Flow

This example product has the following setup:

  • Product

    • Dropoff Required ✅

    • Allow Custom Dropoff ❌

    • Custom Dropoff Required ❌

  • Options

  • Tours

    • Dropoff Available ✅

    • Default Dropoff - not selected

📒 NOTE

Dropoffs are currently functional in Backoffice only.

📗 TIP

Dropoffs can be combined with:

The customer makes a new booking. They select a product that requires a dropoff, then choose the number of tickets, a date, and a tour time.

Next, they select a dropoff point from the available options.

The dropoff time is automatically calculated by adding the product duration and dropoff duration (see step 6. above).

Select Dropoff (Backoffice)

On the booking level, a dropoff request is displayed with a label below the Booking Reference.

A dedicated section shows dropoff details, such as:

  • Dropoff point

  • Dropoff description

  • Dropoff date and time

  • Dropoff notes

Booking level

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