🔐 Required Role Permissions: Products
🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports
Customers can choose where they want to be dropped off after the tour. Dropoffs function independently from pickups — customers can choose any of the options configured on the product level.
📒 NOTE
The current dropoff functionality is available in Backoffice only. Other sales channels may follow in future updates.
Create a Dropoff
Prerequisites:
The following features are available on the products. Enable them as needed for your use case:
Field | Description |
Dropoff Required | dropoff is automatically enabled, and the customer must select a dropoff point from the available options during booking
 |
Allow Custom Dropoff | customers can choose whether they want a dropoff; they can select from predefined options or set a custom dropoff date and time
 |
Custom Dropoff Required | customers must specify their own custom dropoff date and time
 |
In your Ventrata dashboard, go to Products > Products.
Products
Select an existing product, or create a new one.
Go to the Dropoffs tab.
Dropoffs
Press the + NEW DROPOFF button.
New Dropoff
Enter the dropoff name.
Dropoff Name
Enter the duration — the travel time from the attraction to the dropoff point.
Duration
Enter dropoff instructions — include nearby landmarks, or other information useful for customers during booking.
Instructions
Press the Create Dropoff button.
Create Dropoff
Repeat these steps to create as many dropoffs as needed.
Dropoff Flow
This example product has the following setup:
Product
Dropoff Required ✅
Allow Custom Dropoff ❌
Custom Dropoff Required ❌
Options ❌
Tours
Dropoff Available ✅
Default Dropoff - not selected
📒 NOTE
Dropoffs are currently functional in Backoffice only.
The customer makes a new booking. They select a product that requires a dropoff, then choose the number of tickets, a date, and a tour time.
Next, they select a dropoff point from the available options.
The dropoff time is automatically calculated by adding the product duration and dropoff duration (see step 6. above).
Select Dropoff (Backoffice)
On the booking level, a dropoff request is displayed with a label below the Booking Reference.
A dedicated section shows dropoff details, such as:
Dropoff point
Dropoff description
Dropoff date and time
Dropoff notes
Booking level