Create a New Extra

Extras are created at the product level to be sold with bookings—such as donations, booking fees or even merchandise.

In your Ventrata dashboard, go to Products > Products.

Products
Select an existing product.
Go to the Extras tab.

Extras
Press the + NEW EXTRA button.

New Extra
Enter extra name and description (as needed).

Extra Name & Description
Enter a code, or internal reference, for the extra.
Add new or existing tags.

Code & Tags

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These fields are useful for filtering and reporting purposes.
Select whether an extra is added to each ticket individually or the entire booking.

Available on Ticket or Booking

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When an extra is available on a booking, the following options become available:
- Booking Reschedule Allowed
- Booking Cancellation Allowed
Enabling these options allows customers to reschedule or cancel their booking at any time without additional charges.
Learn more about cancellation protection.
Booking Reschedule and Cancellation Allowed
Select whether the extra is always required.
Select whether the extra is preselected by default during booking.

Selected by Default

📒 NOTE
Required extras are automatically selected during booking and cannot be deselected by the customer, regardless of the 'Selected by Default' setting.
Check the 'Prevent Automatic Cancellation' box to prevent this extra from being automatically cancelled when the booking or tickets are cancelled.

Prevent Automatic Cancellation

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Use this for non-refundable extras like donations, booking fees or similar.
Upload a cover photo for the extra.

Extra Cover Photo
Select the sales channels where the extra will be available.
If the extra is available on each ticket (step 8.), select the units where it can be added.

Channels & Tickets
Check the 'Percentage' box to express the extra value as a percentage amount of the ticket or booking. If left unchecked, the extra has a fixed value.

Percentage
Select whether this extra is a charity roundup.

Roundup

📒 NOTE
Follow the Charity Roundup guide to set up a charity roundup opt in checkbox.
Check the 'Custom Retail' box to allow customers to choose the amount they want to pay.

Custom Retail
Provide suggested amounts to guide customers instead of requiring them to enter a value.

Custom Retail Options
Configure minimum and maximum values.

Custom Retail Minimum and Maximum

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Use this option for 'pay what you want' products, donation-style extras, or custom values without requiring price adjustments.
Select the applicable tax rate (if needed).

Tax Rates
If this is a timed extra, enter the duration in minutes, hours or days.

Duration
Select any other extras that should not be bookable with this extra.

Disallow Other Extras
Press the + ADD DATE RANGE button to enter a start and end date for the extra.

Extra Start & End Dates

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Extras are available for sale only during the selected date ranges. If no date range is added, extras are always available for sale.

📒 NOTE
Extra availability data ranges are currently supported only in the Backoffice.
Press the Create Extra button.

Create Extra

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For examples of how to use extras refer to How to Create and Use the Cancellation and Reschedule Protection Extras.

Pricing

To adjust the price of an extra, go to the rates table at the product level. By default, the extra will appear as a unit in the pricing table, where you can set its default price.

📒 NOTE

You can also manage extra rates using:

the central Pricing table to set the retail, strike and cost rates
the Reseller Pricing table to retail, commission and wholesale rates

Extra Price

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Use rate modifiers (below the rates table) to define prices based on sources, seasons, tours, resellers or currencies.

Rate Modifiers

Modifiers in the Rates Table

Press the MODIFIERS button in the top right corner of the rates table.
Add the Extra modifier.
Set specific prices for each unit with the extra.
By default, the base price per extra (at the unit-level) is used, but you can override the price for each unit separately.

📒 NOTE

Only per-ticket extras can be used as modifiers, as they are directly associated with ticket units.