There are instances when you need to recalculate rates on historical reseller bookings, including but not limited to:
prices of your tours were updated
there have been significant changes in exchange rates
retroactive changes in taxes or fees
pricing errors
adjustments to commission structures that apply retroactively
post-booking changes requested by the customer
Prerequisites:
the booking is not included on a reseller invoice
📒 NOTE
When the booking is already included on an invoice, the updated pricing may not be reflected on the booking.
Exclude Booking from Invoice
Follow the steps below to check whether a booking is included on an invoice and how to excluded it from one in case it is.
In the Ventrata dashboard, go to Bookings > Bookings.
Press the Show Columns button and select 'Invoice'.
If there is an invoice reference in the 'Invoice' column, open the reseller booking.
Note the booking reference. You will need to locate it in the list of bookings associated in the invoice.
Click on the invoice link on the booking level. This opens the invoice detail.
Press the EDIT INVOICE button in the top right corner of the window.
Search for the booking reference you noted in the step 4.
Uncheck the correct booking.
Press the Update Invoice button.
📒 NOTE
If all of the bookings in the invoice require rate recalculation, you may opt to delete the entire invoice. You can locate your reseller invoices under Resellers > Invoices.
Recalculate Rates
In the Ventrata dashboard, go to Bookings > Bookings.
Select the bookings that require rate recalculation.
Press the Bulk Action button on the action bar.
Select 'Recalculate Rates'.
Select which rate types the system will recalculate.
Press the Re-calculate Rates button.
