Zaui is a cloud-based booking software designed for the tour and transportation companies, particularly popular with small to medium-sized businesses in Canada and Norway.
This operator connection (also referred to as backend) allows you to connect with other operators using Zaui as their booking system to resell their products through Ventrata more efficiently and automatically. The capabilities of this connection include:
Syncing availability and pricing from your operator's Zaui system.
Posting bookings, updates, and cancellations from Ventrata to Zaui.
Receiving vouchers/tickets from your operator's Zaui system and issuing them to your customers.
To connect with resellers using Zaui as their ticketing system for them to sell your products, see Zaui Reseller Connection and related articles.
Configuring Operator Backend
Before You Begin:
Ensure the company whose products you want to resell is created as an operator in Ventrata.
Ensure the products of this operator are created in Ventrata. The connection can sync availability, pricing, bookings, and more, but it does not automatically create products in Ventrata.
Contact your operator using Zaui and request the "OCTO API Key" for you to resell their products through Ventrata. Operators have access to setup the connection (channel) and obtain this information in their Zaui system by navigating to Resellers → Channel Partners and selecting Ventrata.
In the Ventrata Dashboard, navigate to Products → Operators, and select the Zaui-powered operator for which you would like to set up the connection.
In the Backend Partner section, choose Zaui from the list of available connections and enter the OCTO API Key provided to you by your operator. Unless otherwise instructed by the operator or Zaui, leave the OCTO Endpoint field with the default pre-filled value for Zaui
https://api.zaui.io/octo
Click Update Operator to save the configuration.
Mapping Products
Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the operator's Zaui system:
In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the operator's Zaui system.
Edit the product and ensure the Operator is set to the correct operator to which this product belongs, where you have already configured the backend.
Check Backend Connected for this product to use the API connection (backend). To pull availability from Zaui, ensure Backend Availability is checked; to pull pricing, check Backend Pricing. If you do not check Backend Availability and/or Backend Pricing, the product will use the availability and/or pricing configured in Ventrata but will still post bookings to Zaui. Click Update Product to save.
The product page will now display a Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from Zaui. Ensure that no fields are left empty (unmapped), and click Save Changes.
Supported Capabilities (Detailed)
Availability | ✅ |
When Backend Availability is enabled Ventrata will pull availability from Zaui. This works as follows:
|
Pricing | ✅ |
When Backend Pricing is enabled Ventrata will pull both retail and net (wholesale) pricing from Zaui. This works as follows:
|
Booking | ✅ |
Bookings, booking changes and cancellation made in Ventrata for the Backend Connected product will be automatically sent to Zaui. This work as follows:
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Redemption | ❌ | Booking status from Zaui (for example if booking is Redeemed) is not currently communicated back to Ventrata after booking is confirmed. |
Pickups | ❌ | Pickups are not currently supported. |
Promotions | ❌ | Promotions are not currently supported.
|
Extras | ❌ | Extras are not currently supported. |
Troubleshooting
Issue | Possible Solutions |
Error when updating operator to save backend configuration. | Likely OCTO API Key or OCTO Endpoint are incorrect. Double-check these details with your operator. If issue persists, contact us for support. |
No Backend Connected checkbox in product settings. | Likely operator selected for the product doesn't have backend configured, check backend configuration and try again. If issue persists, contact us for support. |
The product/option/unit I want to map is not on the dropdown. | Dropdown list is pulled from Zaui based on products/options/units operator made available to you. Double-check these details with your operator. If issue persists, contact us for support. |
Partner Information
Zaui Software Ltd.
Suite 423 – 119 Pender Street West
Vancouver, BC V6B 1S5, Canada
Partner ID e67349dd-5231-4c91-9996-1abfea2a2b93