RocketRez is a cloud-based ticketing and business management platform designed for tour operators and attractions, particularly popular with attractions in North America.
This operator connection (also often referred to as backend) allows you to connect with other operators using RocketRez to resell their products through Ventrata more efficiently and automatically.
The capabilities of this connection include:
Syncing availability from your operator's RocketRez system.
Posting bookings, updates, and cancellations from Ventrata to RocketRez.
Receiving vouchers/tickets from your operator's RocketRez system and issuing them to your customers.
The RocketRez's RocketBooking API used for this connection is a custom API that does not follow the 
OCTO API standard, which may limit certain functionality and capabilities.
Configuring Operator Backend
Before You Begin:
Ensure the company whose products you want to resell is created as an operator in Ventrata.
Ensure the products of this operator are created in Ventrata. The connection can sync availability, bookings, etc., but it does not automatically create products in Ventrata.
Contact your operator using RocketRez and request your API Credentials for Ventrata, which should include:
Supplier ID. This typically an alphanumeric string, with or without hyphens. Used to identify your operator in RocketRez system. Example:
123e4567-e89b-12d3-a456-426614174000.Reseller ID. Typically an alphanumeric string, without hyphens. Used to identify you as a reseller in operator's RocketRez system. Example:
AaBbCc1234567890XxYyZz0987654321.API Key. A security token, typically 20-40 alphanumeric characters. Example:
4GhjD81klMnWqJ12PQr8XyZ5T6Vc9AbC.
Your operator will need to contact RocketRez Team ([email protected]) to obtain these credentials as this information is not available to them in the RocketRez interface.
In the Ventrata Dashboard, navigate to Products → Operators, and select the RocketRez-powered operator for which you would like to set up the connection.
In the Backend Partner section, choose RocketRez from the list of available partners and enter the Supplier ID, Reseller ID and API Key you've received.
Click Update Operator to save the configuration.
Mapping Products
Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the operator's RocketRez system:
In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the operator's RocketRez system.
Edit the product and ensure the Operator is set to the correct operator to which this product belongs, where you have already configured the backend.
Check Backend Connected for this product to use the API connection (backend). To pull availability from RocketRez, ensure Backend Availability is checked. Click Update Product to save.
The product page will now display a Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from RocketRez. Ensure that no fields are left empty (unmapped), and click Save Changes.
Supported Capabilities (Detailed)
Availability | ✅ |
When Backend Availability is enabled Ventrata will pull availability from RocketRez. This works as follows:
|
Booking | ✅ |
Bookings, booking changes and cancellation made in Ventrata for the Backend Connected product will be automatically sent to RocketRez. This work as follows:
|
Pricing | ❌ | RocketRez's RocketBooking API used for this connection does not support pricing capabilities. |
Redemption | ❌ | Booking status from RocketRez (for example if booking is Redeemed) is not currently communicated back to Ventrata after booking is confirmed. |
Pickups | ❌ | Pickups are not currently supported. |
Promotions | ❌ | Promotions are not currently supported.
|
Extras | ❌ | Extras are not currently supported. |
Troubleshooting
Issue | Possible Solutions |
Error when updating operator to save backend configuration. | Likely RocketRez API Credentials are not valid. Double-check these details with your operator or RocketRez. If issue persists, contact us for support. |
No Backend Connected checkbox in product settings. | Likely operator selected for the product doesn't have backend configured, check backend configuration and try again. If issue persists, contact us for support. |
The product/option/unit I want to map is not on the dropdown. | Dropdown list is pulled from RocketRez based on products/options/units made available to you. Double-check these details with your operator and RocketRez. If issue persists, contact us for support. |
Partner Information
Rocketrez Inc.
40 North Gate Drive
Steinbach, MB
R5G 2T9, Canada
Partner ID 275b1590-a47d-456e-8e2a-8177dca254e0