ExperienceBank, part of the TrekkSoft Group, is a channel manager software that provides API connectivity for various reservation and ticketing systems within the group, including TrekkSoft, Digitickets, Giant Monkey (go~mus), Waldhart Software, etc., as well as several third-party systems.
This operator connection (also referred to as backend) allows you to connect with other operators using ExperienceBank to resell their products through Ventrata more efficiently and automatically. The capabilities of this connection include:
Syncing availability and pricing from your operator's ExperienceBank system.
Posting bookings, updates, and cancellations from Ventrata to ExperienceBank.
Receiving vouchers/tickets from your operator's ExperienceBank system and issuing them to your customers.
Configuring Operator Backend
Before You Begin:
Ensure the company whose products you want to resell is created as an operator in Ventrata.
Ensure the products of this operator are created in Ventrata. The connection can sync availability, pricing, bookings, and more, but it does not automatically create products in Ventrata.
While Ventrata integrates with ExperienceBank, you must be listed as a "Marketplace" with ExperienceBank to use this integration. To inquire about being listed, contact their team via the form at https://experiencebank.travel/for-distribution-partners/ and be sure to mention you use Ventrata as your primary ticketing system.
Once you are listed with ExperienceBank, their team will provide you with ExperienceBank Public Key (starts with
pub_
) as well as ExperienceBank Secret Key (starts withsec_
).Contact your operator and ask them to enable the connection and share products (activities with you). They can do so in their ExperienceBank account → Marketplaces, selecting a square with your marketplace listing and using Enable and Share Activities buttons accordingly.
In the Ventrata Dashboard, navigate to Products → Operators, and select the ExperienceBank-powered operator for which you would like to set up the connection.
In the Backend Partner section, choose ExperienceBank from the list of available connections and enter the ExperienceBank Public Key (starts with
pub_
) and ExperienceBank Secret Key (starts withsec_
) received. In the ExperienceBank Supplier field, select your operator from the list those who enabled connection with you.
Click Update Operator to save the configuration.
Mapping Products
Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the operator's ExperienceBank system:
In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the operator's ExperienceBank system.
Edit the product and ensure the Operator is set to the correct operator to which this product belongs, where you have already configured the backend.
Check Backend Connected for this product to use the API connection (backend). To pull availability from ExperienceBank, ensure Backend Availability is checked; to pull pricing, check Backend Pricing. If you do not check Backend Availability and/or Backend Pricing, the product will use the availability and/or pricing configured in Ventrata but will still post bookings to ExperienceBank. Click Update Product to save.
The product page will now display a Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from ExperienceBank. Ensure that no fields are left empty (unmapped), and click Save Changes.
Supported Capabilities (Detailed)
Availability | ✅ |
When Backend Availability is enabled Ventrata will pull availability from ExperienceBank. This works as follows:
|
Pricing | ✅ |
When Backend Pricing is enabled Ventrata will pull only retail pricing from ExperienceBank. This works as follows:
|
Booking | ✅ |
Bookings, booking changes and cancellation made in Ventrata for the Backend Connected product will be automatically sent to ExperienceBank. This work as follows:
|
Redemption | ❌ | Booking status from ExperienceBank (for example if booking is Redeemed) is not currently communicated back to Ventrata after booking is confirmed. |
Pickups | ❌ | Pickups are not currently supported. |
Promotions | ❌ | Promotions are not currently supported.
|
Extras | ❌ | Extras are not currently supported. |
Troubleshooting
Issue | Possible Solutions |
Error when updating operator to save backend configuration. | Likely ExperienceBank Public Key, ExperienceBank Secret Key or ExperienceBank Supplier are not valid. Double-check these details with your operator. If issue persists, contact us for support. |
No Backend Connected checkbox in product settings. | Likely operator selected for the product doesn't have backend configured, check backend configuration and try again. If issue persists, contact us for support. |
The supplier/product/option/unit I want to map is not on the dropdown. | Dropdown list is pulled from ExperienceBank based on suppliers/products/options/units made available to you. Double-check these details with your operator and ExperienceBank. If issue persists, contact us for support. |
Partner Information
TrekkSoft AG
Hauptstrasse 15,
3800 Matten bei Interlaken, Switzerland
CHE-115.503.227
Partner ID e4004a52-68c4-438e-910d-7a90491216ae