Operators are suppliers who operate third-party products. Within the Ventrata dashboard, you can:

Add an API endpoint to connect directly to them
Insert bulk codes from the attraction in case it doesn’t have API connectivity

Create a New Operator

In the Ventrata dashboard, go to Products > Operators.

Operators
Press the + New Operator button.

New Operator
Enter the operator's name.

Operator Name
Enter an internal reference, or a code, for the operator.

Code
Enter a name of a contact person on the operator's side.
Enter an email address and mobile number.

📗 TIP
The email address entered here is also used by the operator to log into the operator portal.

Operator Contact Details
Enter or select the address of the operator's head office from the drop down.
Enter the operator's Google place ID.

📗 TIP
Ventrata uses the Google auto-complete according to the Google Place ID. If you selected an address, the Google Place ID is automatically filled in.

Address & Google Place
Enter the coordinates of the operator's head office as appropriate.

Latitude
Select the country where the operator's head office is located.

Country
Enter the operator's tax ID and the tax office they report to.

Tax ID & Tax Office
Enable sending notifications to the operator about new bookings.
Enter the email address(es) where the notifications will be sent.

Notifications
Calculate the cost rate of products assigned to the operator.
Enter the default cost rate percentage.

📗 TIP
The default cost percentage is applied to a product's retail rate to calculate the operator cost rate. This cost rate is then accounted for with any product assigned to the operator.

Cost
Enable automatic invoicing, setting the following parameters:

Automatic Invoicing
Select based on which date operator bookings are invoiced
- Travel Date - the booking is included in the invoice if the travel date falls between the invoicing period
- Booking Date - the booking is included in the invoice if the booking is made within the invoicing period
- Redemption Date - the booking is included in the invoice if the booking is redeemed within the invoicing period
Invoice Date Field
Select how often operator invoices are generated.
Select which day of the week or month operator invoices are generated.

Invoice Period & Day
Enter an email address of a manager on the operator's side, who will receive warnings when the number of assigned barcodes is below the set threshold.

Barcode Warning Email
Enter a number denoting the lower limit of assigned operator barcodes. When the number of available barcodes falls below this limit, a warning email is triggered (see above).

Barcode Warning Threshold
Enter a password using which the operator can access the operator portal.
Enter the password again to confirm.

Password
Automatically redeem tickets when the operator prints them.

Redeem on Print
Allow the operator to change the availability of products in the operator portal.

Allow Update Availability
Allow the operator to see only redeemed bookings in the operator portal.

See Only Redeemed Bookings
Select the operator's backend to connect and sync their products.
Fill in the required details.

📒 NOTE
Different backend partners require different information. Make sure you have all the necessary information at hand before you connect to your operator's backend.

Backend Partner & Connection Details

📗 TIP
Find out more about connections in our Connectivity knowledge base.