VIVI is a hospitality AI product from Kinetic Solutions Group, based in Puerto Rico, running voice and messaging agents that handle guest calls, service requests and staff workflows. Its customers are resorts, hotels, golf clubs and vacation rental managers using it for reservations, in-room dining, concierge requests and employee support. It is a product of Kinetic Solutions Group, which has its own Ventrata connection.

Connecting VIVI to Ventrata lets its AI agents see your bookings and customer details, and create, confirm, cancel and modify bookings.

To learn more about VIVI, visit vivi.bot.

Primary website	vivi.bot
Tags	Communications
Developed by	Kinetic Solutions Group (using Ventrata's OCTO API)

This app connection links your Ventrata account with VIVI so its AI agents can answer reservation questions and create or change bookings for you. Features of this connection include:

Answers reservation questions – using your booking data, including customer details.
Manages bookings – creates, confirms, cancels and modifies bookings.
Sends proactive guest messages – personalised booking help and communications across the guest journey.
Automates operational workflows – throughout the guest journey.

‼️ IMPORTANT

Contact VIVI first to start an account with them at vivi.bot/contact-vivi. The VIVI team will only ask for the Ventrata API access at the relevant stage of the process.

‼️ IMPORTANT

Depending on the capabilities enabled for your implementation, VIVI can retrieve data about all bookings, including customer-identifiable details, and can create, confirm, cancel and modify any booking. Use allow/disallow to limit which products and bookings VIVI can access.

‼️ IMPORTANT

VIVI will process your guests' personal data. Review your privacy policy and terms before connecting.

Creating the VIVI Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have started an account with VIVI first. VIVI will request the Ventrata API access when the time comes. To get started, contact them through vivi.bot/contact-vivi.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select VIVI from the list of partners.
Optional: use allow/disallow settings to limit which products or destinations, and so which bookings, VIVI can access.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple VIVI connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level to limit what VIVI can access.

Sharing Access with VIVI

Securely share the OCTO API key shown on the connection you've created with your VIVI contact so they can complete the setup on their side.

Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.

Managing the VIVI Connection

Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options VIVI can access. See how to allow or disallow products.
Rename the connection to tell several VIVI connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the VIVI connection works: what VIVI does with your Ventrata data, and which Ventrata OCTO API calls it makes.

Reads bookings	✅	Reads all bookings and their details, including customer-identifiable information. VIVI can retrieve data about all bookings within the connection scope. This includes customer-identifiable details. What this means for you: Limit scope with allow/disallow settings.
Creates and changes bookings	✅	Creates, confirms, cancels and modifies bookings. VIVI can create, confirm, cancel and modify any booking. What it can do depends on the capabilities enabled for your implementation. What this means for you: Check the capabilities agreed for your implementation.

✅ supported

FAQs

VIVI can't see some of my products.

Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

Useful Resources

Contact VIVI

📚 More about Ventrata connections

Partner Information

Kinetic Solutions Group, LLC

7000 Bahia Beach Blvd., Rio Grande, PR 00745, Puerto Rico, United States

vivi.bot

Ventrata Partner ID: 019f8ff7-e846-7c44-8764-b86fc2c44c29