This connection is currently in testing with select Ventrata clients and may not be available to all users. Contact VIVI team for more information.
VIVI, a product of Kinetic Solutions Group, is an AI platform purpose-built for hospitality that automates guest interactions across voice, messaging, and digital channels. Through its API integration with Ventrata, VIVI can access booking data, including customer information, enabling AI agents to deliver personalized booking assistance, answer reservation inquiries, send proactive guest communications, and automate operational workflows throughout the entire guest journey.
For Ventrata clients implementing VIVI, this API connection allows the platform to access your Ventrata account via the OCTO API. Depending on the capabilities enabled for your implementation, VIVI may be able to:
Retrieve data about all bookings and their associated information, including customer-identifiable details.
Create, confirm, cancel and modify any booking.
Access Ventrata Payments / Adyen Pay by Link payment links (coming soon).
🔐 Required Role Permissions: See Connections, Modify Connections
Creating Connection
Before you begin:
Contact VIVI to start an account with them at vivi.bot/contact-vivi. Only at the relevant stage of the process, VIVI team will request the Ventrata API access described below.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select VIVI from the list of partners.
(Optional) If needed, you can allow/disallow products or destinations if you wish to limit which products and bookings VIVI can access.
Share the OCTO API key shown on the connection you created with your VIVI contact to complete the setup. You can revoke access at any time by setting connection to inactive or archiving it.
Partner Information
VIVI
Kinetic Solutions Group, LLC
7000 Bahia Beach Blvd.
Rio Grande, PR 00745
Perto Rico
Ventrata Partner ID 019f8ff7-e846-7c44-8764-b86fc2c44c29