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Destination Italia: Reseller Connection

Connect Destination Italia to Ventrata to sync availability and prices and receive bookings instantly.

Destination Italia logo powered by Globick icon Globick

 

Destination Italia is an Italian travel group listed on Euronext Growth Milan, selling high-end tailor-made Italian itineraries, hotels and experiences to travel agencies, tour operators and travelers direct across more than 130 source markets, with production value of 69.2 million euros in 2025. Its brands include Charming Italy, Portale Sardegna, SONO Travel Club and Hubcore.AI. For operators, it brings long-lead international trade demand, agencies and tour operators building premium Italian programs, plus direct travelers booking art, nature and design experiences as part of a packaged stay. Destination Italia uses Globick as their connectivity provider.

 

Connecting Destination Italia to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. Destination Italia runs on Globick, and receives your products through its certified integration with Ventrata's OCTO API.

 

To learn more about partnering with Destination Italia, visit destinationitaliagroup.com.

 

📒 NOTE

Destination Italia connects to Ventrata through Globick, a channel manager that runs the integration on its behalf. As it isn't a direct connection, some functionality or content may be limited for reasons outside Ventrata's control.

 

Primary website

Tags

B2B Marketplace · Receptive & Inbound Operator

Destination markets

🇮🇹 Italy

Source markets

🌎 Global

Specialties

Premium tailor-made Italian programs for the travel trade

Connection features

Availability Sync · Pricing Sync · Bookings Sync

Ventrata Booked GMV (last 12 months)

US$10k+

Developed by

Globick (using Ventrata's OCTO API)

 

This reseller connection lets you sell your products through Destination Italia without managing availability, pricing and bookings by hand. Features of this connection include:

  • Availability Sync – Destination Italia checks your live availability in Ventrata.

  • Pricing Sync – Destination Italia gets your prices from your reseller pricing in Ventrata.

  • Bookings Sync – bookings, updates and cancellations from Destination Italia are created in Ventrata instantly, and customers get Ventrata tickets.

 

Creating the Destination Italia Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

  • You must have a commercial agreement with Destination Italia for them to sell your products. To inquire about partnering with them, contact them via destinationitaliagroup.com.

  • You must have Destination Italia created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

 

  1. In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Destination Italia (powered by Globick) from the list of partners.

  2. Select Destination Italia Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.

  3. (Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Destination Italia connections and would like to differentiate between them more easily in the future.

  4. Press the Create Octo Connection button.

 

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

 

Mapping Products to Destination Italia

Securely share the OCTO API key shown on the connection you've created with your Destination Italia contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Destination Italia team to complete this.

 

Your Ventrata configuration is complete. You do not need to take any further steps.

 

📗 TIP

Destination Italia can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

 

 

Managing the Destination Italia Connection

  • Allow or disallow products: limit which destinations, products and options Destination Italia can access. See how to allow or disallow products.

  • Rename the connection to tell several Destination Italia connections apart.

 

Connection Features Detailed

This section is for anyone who wants to know exactly how the Destination Italia connection works: which Ventrata OCTO API calls Destination Italia makes (through Globick's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

 

In short: Destination Italia pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Destination Italia, so anything you change in Ventrata reaches Destination Italia the next time it checks.

 

Timings are typical for Destination Italia and rounded, and they can change if Destination Italia changes how it syncs.

 

Product Mapping

❌

You can't map products from Ventrata. Destination Italia maps them on its side, through your account manager or Destination Italia's portal.

This works as follows:

  • Get Products (GET /products) – when Destination Italia sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child).

  • Get Product (GET /products/{productId}) – Destination Italia re-reads a single product to pick up changes to its options, units, booking cutoffs and settings.

  • Mapping on Destination Italia's side – Destination Italia links each Ventrata option and unit to its own listing and ticket types. Your Destination Italia account manager does this for you, or you do it in Destination Italia's own portal if Destination Italia offers one. You only share the connection's API key.

 

Typically with Destination Italia:

  • Destination Italia reads your full product list every few days.

  • It re-reads each product about every 2 hours.

 

What this means for you: Destination Italia can only sell what it has mapped. When you add a product, option or unit in Ventrata, Destination Italia may see it on its next refresh, but it won't sell it until it's mapped. So tell your Destination Italia account manager whenever you add one.

Content Sync

✅ / ❌

Destination Italia can read your product content, such as descriptions and images, from Ventrata.

This works as follows:

  • octo/content capability – when Destination Italia adds it to the Octo-Capabilities header, Get Products (GET /products) and Get Product (GET /products/{productId}) also return your product content, such as descriptions, highlights, inclusions and images.

  • Content changes in Ventrata reach Destination Italia on its next product refresh.

 

Typically with Destination Italia:

  • Destination Italia requests octo/content.

Availability Sync

✅

Destination Italia checks your live availability in Ventrata. Ventrata doesn't push availability changes to Destination Italia.

This works as follows:

  • Availability Check (POST /availability) – Destination Italia sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (AVAILABLE, LIMITED, SOLD_OUT, CLOSED or FREESALE), the remaining vacancies, the booking cutoff and an availabilityId, which Destination Italia needs to book that slot.

  • Availability Calendar (POST /availability/calendar) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker.

  • Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Destination Italia can't overbook a slot that has just sold out, even if its stored availability is slightly out of date.

 

Typically with Destination Italia:

  • Availability Check: Destination Italia checks your products throughout the day, usually starting today and covering about a year per request, looks up to about a year ahead and re-checks the same product and dates about every 10 hours.

  • Availability Calendar: Destination Italia checks your products throughout the day, usually starting 13 days ahead and covering about 4 months per request, looks up to about a year ahead and re-checks the same product and dates about every 7 hours.

  • Checks are busiest between 11:00 and 17:00 UTC, which suggests most checks are live, as customers browse Destination Italia.

 

What this means for you: when you close a date, change capacity or sell out in Ventrata, Destination Italia shows it after its next check. For dates it checks regularly, that's within about 7 hours. Dates further ahead are usually checked less often.

Pricing Sync

✅

Your prices come back with every availability check, once Destination Italia asks for them with the octo/pricing capability.

This works as follows:

  • octo/pricing capability – Destination Italia asks for prices by adding octo/pricing to the Octo-Capabilities header of its requests. Without it, Ventrata sends availability with no prices at all.

  • Availability Check (POST /availability) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Destination Italia, both from the reseller's pricing in Ventrata (retail and wholesale/commission).

  • Group prices – when Destination Italia also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing.

  • Booking Reservation (POST /bookings) and Booking Confirmation (POST /bookings/{uuid}/confirm) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at.

 

Typically with Destination Italia:

  • Destination Italia requests octo/pricing on all of its availability checks, so it sells at your Ventrata prices.

  • Destination Italia doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Destination Italia.

 

‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Destination Italia to map your products, ask them to enable pricing (octo/pricing) as well, or switch it on yourself if you map in Destination Italia's portal. Otherwise it may be off, and Destination Italia won't receive your Ventrata prices.

📗 TIP – If prices on Destination Italia look wrong, check the Destination Italia reseller's pricing in Ventrata first: that's what Destination Italia reads.

Promotions Sync

❌

Your Ventrata promotions don't apply on Destination Italia.

Prices on Destination Italia don't include promotions you create in Ventrata. Set up any promotions with Destination Italia directly.

Bookings Sync

✅

Bookings and cancellations made on Destination Italia are created in Ventrata instantly, and customers get Ventrata tickets.

This works as follows:

  1. Hold: Booking Reservation (POST /bookings) – when a customer starts checkout on Destination Italia, Destination Italia sends the product, option, chosen slot (availabilityId) and one unit item per person. Ventrata checks capacity again and creates an ON_HOLD booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold.

  2. Confirm: Booking Confirmation (POST /bookings/{uuid}/confirm) – once payment goes through, Destination Italia confirms the hold, with its own booking reference and the customer's contact details. The booking becomes CONFIRMED in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Destination Italia gives these to the customer, who shows them at your entrance like any Ventrata ticket.

  3. Expire: if the customer doesn't finish paying, Destination Italia never confirms, and the hold expires on its own and frees the places.

  4. Cancel: Booking Cancellation (POST /bookings/{uuid}/cancel) – when a customer cancels on Destination Italia, Destination Italia cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Destination Italia has to contact you.

  5. Change: Destination Italia doesn't use Booking Update (PATCH /bookings/{uuid}), so a change most likely reaches Ventrata as a cancellation plus a new booking.

 

Typically with Destination Italia:

  • Destination Italia doesn't set a hold time, so the default hold time applies.

  • A typical Destination Italia booking is for about 2 people.

  • Destination Italia also checks the bookings it has made, with Get Booking (GET /bookings/{uuid}) about every 8 hours, for example to reconcile its records.

 

‼️ IMPORTANT – Bookings sync one way, from Destination Italia to Ventrata. If you cancel, change or rebook a booking from Destination Italia in Ventrata, for example in the Dashboard, Destination Italia isn't notified. Contact Destination Italia so the booking is cancelled or changed on their side too, or ask the customer to cancel through Destination Italia.

Pickups/Dropoff Sync

❌

Destination Italia doesn't send pickup or drop-off details with its bookings.

If your products include pickups, check with Destination Italia how it collects pickup details, or arrange them with the customer.

Custom Questions Sync

❌

Destination Italia doesn't send answers to your booking questions.

If you rely on booking questions, for example names or dietary needs, check with Destination Italia how it collects that information.

Extras Sync

❌

Extras and add-ons can't be booked through Destination Italia.

Customers can only book your main products and options on Destination Italia. Sell extras separately, for example on arrival.

Redemption Sync

❌

Redemptions aren't reported to Destination Italia.

Ventrata doesn't notify Destination Italia when a ticket is scanned or redeemed. Destination Italia only sees a redemption if it reads the booking back from Ventrata.

Pass Walkup Scanning Sync

❌

Destination Italia pass holders can't be scanned at your entrance without a booking.

Customers from Destination Italia need a booking made through Destination Italia before they visit.

Gift Card Sync

❌

Ventrata gift cards can't be sold or redeemed through Destination Italia.

Gift cards bought in Ventrata can't be used on Destination Italia, and Destination Italia can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

 

Good to know: limits and details of the Destination Italia connection

  • Delays: availability and prices reach Destination Italia only when it checks, so there's always a short delay after you change something in Ventrata.

  • Cancellation cutoff: Destination Italia can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.

  • What Destination Italia can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.

  • Tickets: Destination Italia issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.

  • Test bookings: Destination Italia can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

 

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Destination Italia.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

 

 

Partner Information

Destination Italia S.p.A.

Viale Andrea Doria 44, 20124 Milano

Italy

 

Ventrata Partner ID: 1d171657-ab7d-438b-a872-097098788abb

 

Globick

Calle Numancia, 73, 5C, 08029 Barcelona

Spain

 

Ventrata Partner ID: 0ed2e173-4b56-4ab7-9050-2b8cbe55cab9

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