NeverClosed.AI is an AI phone and messaging agent for booking-driven businesses. It answers inbound calls, SMS, web chat, voicemail and email around the clock, fields questions, takes reservations and collects payment. It brings bookings from travelers who phone, text or chat instead of booking online, including outside office hours. Tour, marine, hospitality and service businesses across more than 40 industries use it.
Connecting NeverClosed.AI to Ventrata syncs your availability and prices and sends it bookings, changes and cancellations, with tickets issued automatically, so it can sell your products.
To learn more about NeverClosed.AI, visit neverclosed.ai.
Primary website | |
Tags | Communications |
Developed by | NeverClosed.AI (using Ventrata's OCTO API) |
This app connection links your Ventrata account with NeverClosed.AI so its AI agent can check your availability and prices and book guests who phone, text or chat. Features of this connection include:
Syncs availability and prices – for the products you map to NeverClosed.AI.
Sends bookings to Ventrata – bookings, updates and cancellations from NeverClosed.AI arrive in your account.
Takes bookings by phone and chat – from guests who call, text or chat.
📗 TIP
NeverClosed.AI can access all products enabled on the connection. You can also give them the Product and Option IDs from the connection page to say what to map.
‼️ IMPORTANT
NeverClosed.AI will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the NeverClosed.AI Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have a commercial agreement with NeverClosed.AI for them to sell your products.
NeverClosed.AI must be created as a Reseller in Ventrata, with retail and wholesale/commission pricing configured correctly.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select NeverClosed.AI from the list of partners.
Select NeverClosed.AI from the list of your resellers. The connection inherits the reseller's configuration, including pricing and allowed destinations and products.
Optionally allow/disallow products or destinations on the connection in addition to the reseller, which helps if you have several NeverClosed.AI connections linked to one reseller.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple NeverClosed.AI connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what NeverClosed.AI can access.
Sharing Access with NeverClosed.AI
Securely share the OCTO API key shown on the connection you've created with your NeverClosed.AI contact and ask them to map your products using Ventrata's OCTO API. No further steps are needed on your side. Typically, it takes no longer than a few business days for their team to complete this.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the NeverClosed.AI Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options NeverClosed.AI can access. See how to allow or disallow products.
Rename the connection to tell several NeverClosed.AI connections apart.
Mapping products
Securely share the OCTO API key shown on the connection with your NeverClosed.AI contact and ask them to map your products using Ventrata's OCTO API. Your Ventrata configuration is then complete.
NeverClosed.AI can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page to specify what to map.
Connection Features Detailed
This section is for anyone who wants to know exactly how the NeverClosed.AI connection works: what NeverClosed.AI does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Syncs availability and pricing | ✅ |
Keeps availability and prices in sync with Ventrata. Syncs availability and pricing for your NeverClosed.AI products with Ventrata in real time. |
Creates bookings | ✅ |
Sends bookings, updates and cancellations to Ventrata. Bookings, updates and cancellations from NeverClosed.AI arrive in Ventrata.
What this means for you: Phone and chat bookings land in your account like any other booking. |
✅ supported
FAQs
No products are displayed on the connection page.
No products are displayed on the connection page.
Verify which destinations, products and options are allowed for your reseller and connection. Then confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact Ventrata Technical Support.
My Ventrata products use Booking Size fares, and pricing isn't working correctly on NeverClosed.AI.
My Ventrata products use Booking Size fares, and pricing isn't working correctly on NeverClosed.AI.
After every fare change, update the product mapping so the partner tier counts stay in sync with Ventrata. Make sure the fare is enabled for sale over Direct API.
📚 More about Ventrata connections
Partner Information
NeverClosed.AI
Ventrata Partner ID: c5acced1-4576-411e-b5f8-74c77d196711