Viajes Dosan is a Madrid tour operator with more than 30 years of trading, selling excursions and sightseeing across the city and surrounding region, including its Madrid City Tour bus, and reaching travelers directly under the More Madrid consumer brand. For operators, it brings visitors to Madrid buying through a Spanish-language storefront and trade buyers, with Madrid-region day trips and bus tours the core products.

Connecting Viajes Dosan to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Viajes Dosan, visit viajesdosan.com.

Primary website	viajesdosan.com
Tags	Operator Reselling Others
Destination markets	🇪🇸 Spain
Source markets	🇪🇸 Spain
Specialties	Madrid city tours and regional day trips
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Viajes Dosan (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Viajes Dosan without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Viajes Dosan checks your live availability in Ventrata.
Pricing Sync – Viajes Dosan gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Viajes Dosan are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Viajes Dosan Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Viajes Dosan for them to sell your products. To inquire about partnering with them, contact them via viajesdosan.com.
You must have Viajes Dosan created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Viajes Dosan from the list of partners.
Select Viajes Dosan Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Viajes Dosan connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Viajes Dosan

Securely share the OCTO API key shown on the connection you've created with your Viajes Dosan contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Viajes Dosan team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Viajes Dosan can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Viajes Dosan Connection

Allow or disallow products: limit which destinations, products and options Viajes Dosan can access. See how to allow or disallow products.
Rename the connection to tell several Viajes Dosan connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Viajes Dosan connection works: which Ventrata OCTO API calls Viajes Dosan makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Viajes Dosan pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Viajes Dosan, so anything you change in Ventrata reaches Viajes Dosan the next time it checks.

Timings are typical for Viajes Dosan and rounded, and they can change if Viajes Dosan changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Viajes Dosan maps them on its side, through your account manager or Viajes Dosan's portal. This works as follows: Get Products (`GET /products`) – when Viajes Dosan sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Viajes Dosan re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Viajes Dosan's side – Viajes Dosan links each Ventrata option and unit to its own listing and ticket types. Your Viajes Dosan account manager does this for you, or you do it in Viajes Dosan's own portal if Viajes Dosan offers one. You only share the connection's API key. Typically with Viajes Dosan: It re-reads each product about every 10 hours. What this means for you: Viajes Dosan can only sell what it has mapped. When you add a product, option or unit in Ventrata, Viajes Dosan may see it on its next refresh, but it won't sell it until it's mapped. So tell your Viajes Dosan account manager whenever you add one.
Content Sync	❌	Viajes Dosan doesn't read your product content from Ventrata. Viajes Dosan uses the descriptions, images and other content set up on its own side, so update your content with Viajes Dosan directly.
Availability Sync	✅	Viajes Dosan checks your live availability in Ventrata. Ventrata doesn't push availability changes to Viajes Dosan. This works as follows: Availability Check (`POST /availability`) – Viajes Dosan sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Viajes Dosan needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Viajes Dosan can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Viajes Dosan: Availability Check: Viajes Dosan checks your products throughout the day, usually starting tomorrow and covering a single day per request, looks up to 4 days ahead and re-checks the same product and dates about every 16 hours. Availability Calendar: Viajes Dosan checks your products throughout the day, usually starting today and covering 30 days per request, looks up to 28 days ahead and re-checks the same product and dates about every 16 hours. What this means for you: when you close a date, change capacity or sell out in Ventrata, Viajes Dosan shows it after its next check. For dates it checks regularly, that's within about 16 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when Viajes Dosan asks for them, and Viajes Dosan doesn't always do so. This works as follows: `octo/pricing` capability – Viajes Dosan asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Viajes Dosan, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Viajes Dosan also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Viajes Dosan: Viajes Dosan doesn't usually request `octo/pricing`, so it most likely uses prices stored on its side, which you'd keep up to date with Viajes Dosan by hand. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Viajes Dosan to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Viajes Dosan's portal. Otherwise it may be off, and Viajes Dosan won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Viajes Dosan. Prices on Viajes Dosan don't include promotions you create in Ventrata. Set up any promotions with Viajes Dosan directly.
Bookings Sync	✅	Bookings, changes and cancellations made on Viajes Dosan are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Viajes Dosan, Viajes Dosan sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Viajes Dosan confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Viajes Dosan gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Viajes Dosan never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Viajes Dosan, Viajes Dosan cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Viajes Dosan has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – Viajes Dosan changes existing bookings in place, for example a new date, time or number of people. Typically with Viajes Dosan: Viajes Dosan doesn't set a hold time, so the default hold time applies. A typical Viajes Dosan booking is for about 3 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. Viajes Dosan also checks the bookings it has made, with Get Booking (`GET /bookings/{uuid}`) about every 10 hours, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from Viajes Dosan to Ventrata. If you cancel, change or rebook a booking from Viajes Dosan in Ventrata, for example in the Dashboard, Viajes Dosan isn't notified. Contact Viajes Dosan so the booking is cancelled or changed on their side too, or ask the customer to cancel through Viajes Dosan.
Pickups/Dropoff Sync	❌	Viajes Dosan doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Viajes Dosan how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Viajes Dosan doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Viajes Dosan how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Viajes Dosan. Customers can only book your main products and options on Viajes Dosan. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Viajes Dosan. Ventrata doesn't notify Viajes Dosan when a ticket is scanned or redeemed. Viajes Dosan only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Viajes Dosan pass holders can't be scanned at your entrance without a booking. Customers from Viajes Dosan need a booking made through Viajes Dosan before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Viajes Dosan. Gift cards bought in Ventrata can't be used on Viajes Dosan, and Viajes Dosan can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Viajes Dosan connection

Delays: availability and prices reach Viajes Dosan only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Viajes Dosan can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Viajes Dosan can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Viajes Dosan issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Viajes Dosan can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Viajes Dosan.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

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Partner Information

Viajes Dosan, S.A.

Calle del Valle de Oca, 6, 28660 Boadilla del Monte, Madrid

Spain

viajesdosan.com

Ventrata Partner ID: e5b5ffa9-e5b5-4b53-b319-9fe95f3dfa8a

Viajes Dosan: Reseller Connection