Enticon, formerly Tourism Group International, is an Amsterdam and Schiphol-headquartered leisure and retail group with over 65 years in the sector and 24 sites across the Netherlands, Germany, Sweden and Denmark. Its brands include Tours & Tickets, LOVERS Canal Cruises and Amsterdam Icebar, plus gift and specialty food retail. For operators, it brings international city-break visitors to Amsterdam and its other sites, buying canal cruises, sightseeing and attraction tickets at Tours & Tickets counters, on board and online, largely while in the destination.

Connecting Enticon to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Enticon, visit enticon.com.

Primary website	enticon.com
Tags	Operator Reselling Others
Destination markets	🇩🇰 Denmark · 🇩🇪 Germany · 🇳🇱 Netherlands · 🇸🇪 Sweden
Source markets	🌎 Global
Specialties	Canal cruises and attractions sold in destination
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Enticon (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Enticon without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Enticon checks your live availability in Ventrata.
Pricing Sync – Enticon gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Enticon are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Enticon Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Enticon for them to sell your products. To inquire about partnering with them, contact them via enticon.com.
You must have Enticon created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Enticon from the list of partners.
Select Enticon Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Enticon connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Enticon

Securely share the OCTO API key shown on the connection you've created with your Enticon contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Enticon team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Enticon can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Enticon Connection

Allow or disallow products: limit which destinations, products and options Enticon can access. See how to allow or disallow products.
Rename the connection to tell several Enticon connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Enticon connection works: which Ventrata OCTO API calls Enticon makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Enticon pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Enticon, so anything you change in Ventrata reaches Enticon the next time it checks.

Timings are typical for Enticon and rounded, and they can change if Enticon changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Enticon maps them on its side, through your account manager or Enticon's portal. This works as follows: Get Products (`GET /products`) – when Enticon sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Enticon re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Enticon's side – Enticon links each Ventrata option and unit to its own listing and ticket types. Your Enticon account manager does this for you, or you do it in Enticon's own portal if Enticon offers one. You only share the connection's API key. Typically with Enticon: It re-reads each product every few minutes. What this means for you: Enticon can only sell what it has mapped. When you add a product, option or unit in Ventrata, Enticon may see it on its next refresh, but it won't sell it until it's mapped. So tell your Enticon account manager whenever you add one.
Content Sync	❌	Enticon doesn't read your product content from Ventrata. Enticon uses the descriptions, images and other content set up on its own side, so update your content with Enticon directly.
Availability Sync	✅	Enticon checks your live availability in Ventrata. Ventrata doesn't push availability changes to Enticon. This works as follows: Availability Check (`POST /availability`) – Enticon sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Enticon needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Enticon can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Enticon: Availability Check: Enticon checks your products around the clock, usually starting 41 days ahead and covering 11 days per request, looks up to about 3 months ahead and re-checks the same product and dates every few minutes. Checks are spread evenly around the clock, which points to a scheduled background sync rather than live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, Enticon shows it after its next check. For dates it checks regularly, that's within a few minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when Enticon asks for them, and Enticon doesn't always do so. This works as follows: `octo/pricing` capability – Enticon asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Enticon, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Enticon also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Enticon: Enticon doesn't usually request `octo/pricing`, so it most likely uses prices stored on its side, which you'd keep up to date with Enticon by hand. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Enticon to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Enticon's portal. Otherwise it may be off, and Enticon won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Enticon. Prices on Enticon don't include promotions you create in Ventrata. Set up any promotions with Enticon directly.
Bookings Sync	✅	Bookings and cancellations made on Enticon are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Enticon, Enticon sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Enticon confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Enticon gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Enticon never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Enticon, Enticon cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Enticon has to contact you. Change: Enticon doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Enticon: Enticon doesn't set a hold time, so the default hold time applies. A typical Enticon booking is for about 3 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Enticon to Ventrata. If you cancel, change or rebook a booking from Enticon in Ventrata, for example in the Dashboard, Enticon isn't notified. Contact Enticon so the booking is cancelled or changed on their side too, or ask the customer to cancel through Enticon.
Pickups/Dropoff Sync	❌	Enticon doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Enticon how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Enticon doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Enticon how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Enticon. Customers can only book your main products and options on Enticon. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Enticon. Ventrata doesn't notify Enticon when a ticket is scanned or redeemed. Enticon only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Enticon pass holders can't be scanned at your entrance without a booking. Customers from Enticon need a booking made through Enticon before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Enticon. Gift cards bought in Ventrata can't be used on Enticon, and Enticon can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Enticon connection

Delays: availability and prices reach Enticon only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Enticon can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Enticon can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Enticon issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Enticon can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Enticon.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Enticon Group B.V.

New Yorkstraat 3, 1175 RD Lijnden

Netherlands

enticon.com

Ventrata Partner ID: 23edc87f-be46-4434-bacc-0972f2a1ae48

Enticon: Reseller Connection