TravelDesk is an online booking system for tours, attractions, and other activities on a b2b basis. All bookings are done exclusively with licensed and insured suppliers through a back office with a physical presence in the UAE. TravelDesk is selling 2000-4000 tickets daily. The connection pushes live availability, pricing, and capacity to TravelDesk and returns bookings, changes, and cancellations directly into Ventrata.
This connection enables you to sell your products on TravelDesk by automatically syncing your availability, pricing, and bookings in real time. The capabilities of this connection allow you to:
Sync availability and pricing for your TravelDesk products with Ventrata.
Receive bookings, updates, and cancellations from TravelDesk to Ventrata.
🔐 Required Role Permissions: See Connections, Modify Connections
Creating Connection
Prerequisites:
Before connecting to the TravelDesk API, ensure you have:
A commercial agreement with TravelDesk for them to sell your products.
TravelDesk created as a Reseller in Ventrata, with retail and wholesale/commission pricing configured correctly.
In the Ventrata Dashboard, go to Connections > Connections.
Press the + New Connection button.
Select 'TravelDesk' from the list of partners.
Press the + New Connection button.
Select TravelDesk
Select 'TravelDesk' from the list of your resellers (must be created before creating a connection).
The connection will inherit the reseller's configuration, like pricing, allowed destinations, products, etc.
Select TravelDesk Reseller
(Optional) You can also set the connection 'Name' of your choosing, which may be helpful if you plan to have multiple TravelDesk connections and would like to differentiate between them more easily in the future.
📗 TIP
If needed, you can also allow/disallow products or destinations on the connection level in addition to what you have configured on the reseller, which can be helpful if you have multiple TravelDesk connections linked to one reseller.
Press the Create Octo Connection button.
Create Octo Connection
Mapping Products
Email the OCTO API key shown on the connection you've created to your TravelDesk contact and ask them to map your products using Ventrata's OCTO API. Typically, it takes no longer than a few business days for the TravelDesk team to complete this.
Your Ventrata configuration is complete. You do not need to take any further steps.
OCTO API key
📗 TIP
TravelDesk can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.
Troubleshooting
My Ventrata products use Booking Size fares, and pricing isn't working correctly on TravelDesk.
My Ventrata products use Booking Size fares, and pricing isn't working correctly on TravelDesk.
After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.
Partner Information
Expand to reveal partner address and website information
Expand to reveal partner address and website information
Fortune Executive Tower, 404 Cluster T,
JLT, Dubai,
UAE
Ventrata Partner ID: 1caeae48-97f1-48f3-8bab-7cbacff7b50a