SuperGuide is an invite-only mobile platform in Lisbon where vetted tour guides share curated recommendation lists with the guests they are already guiding, who book free, paid or tip-based experiences from the list, with Porto the next city. For operators, it brings visitors already in destination and primed by a guide's personal recommendation, a small, city-specific volume that converts on trust instead of paid search.

Connecting SuperGuide to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with SuperGuide, visit beasuperguide.com.

Primary website	beasuperguide.com
Tags	OTA · Tours & Activities OTA
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Guide recommendations to guests already in Lisbon
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	SuperGuide (using Ventrata's OCTO API)

This reseller connection lets you sell your products through SuperGuide without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – SuperGuide checks your live availability in Ventrata.
Pricing Sync – SuperGuide gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from SuperGuide are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the SuperGuide Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with SuperGuide for them to sell your products. To inquire about partnering with them, contact them via beasuperguide.com.
You must have SuperGuide created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select SuperGuide from the list of partners.
Select SuperGuide Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple SuperGuide connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to SuperGuide

Securely share the OCTO API key shown on the connection you've created with your SuperGuide contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the SuperGuide team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

SuperGuide can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the SuperGuide Connection

Allow or disallow products: limit which destinations, products and options SuperGuide can access. See how to allow or disallow products.
Rename the connection to tell several SuperGuide connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the SuperGuide connection works: which Ventrata OCTO API calls SuperGuide makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: SuperGuide pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to SuperGuide, so anything you change in Ventrata reaches SuperGuide the next time it checks.

Timings are typical for SuperGuide and rounded, and they can change if SuperGuide changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. SuperGuide maps them on its side, through your account manager or SuperGuide's portal. This works as follows: Get Products (`GET /products`) – when SuperGuide sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – SuperGuide re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on SuperGuide's side – SuperGuide links each Ventrata option and unit to its own listing and ticket types. Your SuperGuide account manager does this for you, or you do it in SuperGuide's own portal if SuperGuide offers one. You only share the connection's API key. Typically with SuperGuide: SuperGuide reads your full product list about every 8 hours. It re-reads each product about once a day. What this means for you: SuperGuide can only sell what it has mapped. When you add a product, option or unit in Ventrata, SuperGuide may see it on its next refresh, but it won't sell it until it's mapped. So tell your SuperGuide account manager whenever you add one.
Content Sync	❌	SuperGuide doesn't read your product content from Ventrata. SuperGuide uses the descriptions, images and other content set up on its own side, so update your content with SuperGuide directly.
Availability Sync	✅	SuperGuide checks your live availability in Ventrata. Ventrata doesn't push availability changes to SuperGuide. This works as follows: Availability Check (`POST /availability`) – SuperGuide sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which SuperGuide needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so SuperGuide can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with SuperGuide: Availability Check: SuperGuide checks each product about once a day. Availability Calendar: SuperGuide checks each product about every 2 hours. What this means for you: when you close a date, change capacity or sell out in Ventrata, SuperGuide shows it after its next check. For dates it checks regularly, that's within about 2 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once SuperGuide asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – SuperGuide asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice SuperGuide, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when SuperGuide also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask SuperGuide to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in SuperGuide's portal. Otherwise it may be off, and SuperGuide won't receive your Ventrata prices. 📗 TIP – If prices on SuperGuide look wrong, check the SuperGuide reseller's pricing in Ventrata first: that's what SuperGuide reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on SuperGuide. Prices on SuperGuide don't include promotions you create in Ventrata. Set up any promotions with SuperGuide directly.
Bookings Sync	✅	Bookings and cancellations made on SuperGuide are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on SuperGuide, SuperGuide sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, SuperGuide confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. SuperGuide gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, SuperGuide never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on SuperGuide, SuperGuide cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and SuperGuide has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets SuperGuide change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from SuperGuide to Ventrata. If you cancel, change or rebook a booking from SuperGuide in Ventrata, for example in the Dashboard, SuperGuide isn't notified. Contact SuperGuide so the booking is cancelled or changed on their side too, or ask the customer to cancel through SuperGuide.
Pickups/Dropoff Sync	❌	SuperGuide doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with SuperGuide how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	SuperGuide doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with SuperGuide how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through SuperGuide. Customers can only book your main products and options on SuperGuide. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to SuperGuide. Ventrata doesn't notify SuperGuide when a ticket is scanned or redeemed. SuperGuide only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	SuperGuide pass holders can't be scanned at your entrance without a booking. Customers from SuperGuide need a booking made through SuperGuide before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through SuperGuide. Gift cards bought in Ventrata can't be used on SuperGuide, and SuperGuide can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the SuperGuide connection

Delays: availability and prices reach SuperGuide only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: SuperGuide can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What SuperGuide can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: SuperGuide issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: SuperGuide can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on SuperGuide.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Astrosphere Lda

Av. Duque de Loule 12, 1050-093 Lisboa

Portugal

beasuperguide.com

Ventrata Partner ID: 6857a221-9de0-4654-bbc0-51ad10d6f818

SuperGuide: Reseller Connection