SuperGuide is an invite-only marketplace where local tour guides recommend experiences to the guests they are already guiding, listing only vetted operators and converting guide trust into bookings rather than paid search demand. The connection pushes live availability, pricing, and capacity to SuperGuide and returns bookings, changes, and cancellations directly into Ventrata.
📒 NOTE
This connection is available only to specific client accounts.
This connection type is currently available to select clients only. Please contact our Technical Support or your Customer Success Manager to check eligibility.
This connection enables you to sell your products on SuperGuide by automatically syncing your availability, pricing, and bookings in real time. The capabilities of this connection allow you to:
Sync availability and pricing for your SuperGuide products with Ventrata.
Receive bookings, updates, and cancellations from SuperGuide to Ventrata.
🔐 Required Role Permissions: See Connections, Modify Connections
Creating Connection
Prerequisites:
Before connecting to the SuperGuide API, ensure you have:
A commercial agreement with SuperGuide for them to sell your products.
SuperGuide created as a Reseller in Ventrata with retail and wholesale/commission pricing correctly configured.
In the Ventrata Dashboard, go to Connections > Connections.
Press the + New Connection button.
Select 'SuperGuide' from the list of partners.
Press the + New Connection button.
Select SuperGuide
Select 'SuperGuide' from the list of your resellers (must be created before creating a connection).
The connection will inherit the reseller's configuration, like pricing, allowed destinations, products, etc.
Select SuperGuide Reseller
(Optional) You can also set the connection 'Name' of your choosing, which may be helpful if you plan to have multiple SuperGuide connections and would like to differentiate between them more easily in the future.
📗 TIP
If needed, you can also allow/disallow products or destinations on the connection level in addition to what you have configured on the reseller, which can be helpful if you have multiple SuperGuide connections linked to
Press the Create Octo Connection button.
Create Octo Connection
Mapping Products
Email the OCTO API key shown on the connection you've created to your SuperGuide contact and ask them to map your products using Ventrata's OCTO API. Typically, it takes no longer than a few business days for the SuperGuide team to complete this.
Your Ventrata configuration is complete. You do not need to take any further steps.
OCTO API key
📗 TIP
SuperGuide can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.
Troubleshooting
My Ventrata products use Booking Size fares, and pricing isn't working correctly on SuperGuide.
My Ventrata products use Booking Size fares, and pricing isn't working correctly on SuperGuide.
After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.
Partner Information
Expand to reveal partner address and website information
Expand to reveal partner address and website information
33 Hampden St,
Paddington,
NSW 2021,
Australia
Ventrata Partner ID: 6857a221-9de0-4654-bbc0-51ad10d6f818