Vyom Journeys is an Auckland-based destination management company (DMC) for Australia and New Zealand, handling meetings, incentives, conferences and exhibitions programs and FIT services for agents and corporate buyers, and operating Make Bookings Online, a trade platform used by around 10,000 travel agents for activities, accommodation and transfers. For operators, it brings trade demand only: agents and corporate planners booking activities into itineraries and incentive programs, group and long-lead.

Connecting Vyom Journeys to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Vyom Journeys, visit makebookingsonline.com.

Primary website	makebookingsonline.com
Tags	Receptive & Inbound Operator
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Agent and corporate itineraries and incentive programs
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Vyom Journeys (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Vyom Journeys without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Vyom Journeys checks your live availability in Ventrata.
Pricing Sync – Vyom Journeys gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Vyom Journeys are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Vyom Journeys Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Vyom Journeys for them to sell your products. To inquire about partnering with them, contact them via makebookingsonline.com.
You must have Vyom Journeys created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Vyom Journeys from the list of partners.
Select Vyom Journeys Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Vyom Journeys connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Vyom Journeys

Securely share the OCTO API key shown on the connection you've created with your Vyom Journeys contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Vyom Journeys team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Vyom Journeys can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Vyom Journeys Connection

Allow or disallow products: limit which destinations, products and options Vyom Journeys can access. See how to allow or disallow products.
Rename the connection to tell several Vyom Journeys connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Vyom Journeys connection works: which Ventrata OCTO API calls Vyom Journeys makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Vyom Journeys pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Vyom Journeys, so anything you change in Ventrata reaches Vyom Journeys the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Vyom Journeys maps them on its side, through your account manager or Vyom Journeys's portal. This works as follows: Get Products (`GET /products`) – when Vyom Journeys sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Vyom Journeys re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Vyom Journeys's side – Vyom Journeys links each Ventrata option and unit to its own listing and ticket types. Your Vyom Journeys account manager does this for you, or you do it in Vyom Journeys's own portal if Vyom Journeys offers one. You only share the connection's API key. What this means for you: Vyom Journeys can only sell what it has mapped. When you add a product, option or unit in Ventrata, Vyom Journeys may see it on its next refresh, but it won't sell it until it's mapped. So tell your Vyom Journeys account manager whenever you add one.
Content Sync	❌	Vyom Journeys doesn't read your product content from Ventrata. Vyom Journeys uses the descriptions, images and other content set up on its own side, so update your content with Vyom Journeys directly.
Availability Sync	✅	Vyom Journeys checks your live availability in Ventrata. Ventrata doesn't push availability changes to Vyom Journeys. This works as follows: Availability Check (`POST /availability`) – Vyom Journeys sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Vyom Journeys needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Vyom Journeys can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Vyom Journeys shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Vyom Journeys asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Vyom Journeys asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Vyom Journeys, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Vyom Journeys also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Vyom Journeys to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Vyom Journeys's portal. Otherwise it may be off, and Vyom Journeys won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Vyom Journeys. Prices on Vyom Journeys don't include promotions you create in Ventrata. Set up any promotions with Vyom Journeys directly.
Bookings Sync	✅	Bookings and cancellations made on Vyom Journeys are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Vyom Journeys, Vyom Journeys sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Vyom Journeys confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Vyom Journeys gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Vyom Journeys never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Vyom Journeys, Vyom Journeys cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Vyom Journeys has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Vyom Journeys change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Vyom Journeys to Ventrata. If you cancel, change or rebook a booking from Vyom Journeys in Ventrata, for example in the Dashboard, Vyom Journeys isn't notified. Contact Vyom Journeys so the booking is cancelled or changed on their side too, or ask the customer to cancel through Vyom Journeys.
Pickups/Dropoff Sync	❌	Vyom Journeys doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Vyom Journeys how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Vyom Journeys doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Vyom Journeys how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Vyom Journeys. Customers can only book your main products and options on Vyom Journeys. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Vyom Journeys. Ventrata doesn't notify Vyom Journeys when a ticket is scanned or redeemed. Vyom Journeys only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Vyom Journeys pass holders can't be scanned at your entrance without a booking. Customers from Vyom Journeys need a booking made through Vyom Journeys before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Vyom Journeys. Gift cards bought in Ventrata can't be used on Vyom Journeys, and Vyom Journeys can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Vyom Journeys connection

Delays: availability and prices reach Vyom Journeys only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Vyom Journeys can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Vyom Journeys can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Vyom Journeys issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Vyom Journeys can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Vyom Journeys.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

VYOM JOURNEYS LIMITED

C/- Coutts & Syers Chartered Accountants Limited, 3b Delta Avenue, New Lynn, Auckland 0600

New Zealand

makebookingsonline.com

Ventrata Partner ID: b623d744-f0df-4883-8f30-9c357acf1ee1

Vyom Journeys: Reseller Connection