Abbey Group is a Dublin-headquartered destination management group founded in 1978, selling Ireland and the UK exclusively to the worldwide travel trade from offices in Dublin, Edinburgh and London. It trades as Abbey – The Destination Experts, Moloney & Kelly, Abbey Conferences and Abbey Events, covering group, leisure, incentive, conference and event travel. Its 240 staff handled 126,000 visitors in 2025 for more than 1,500 trade partners across 60 countries. To learn more about partnering with Abbey Group visit https://abbeygroupdmc.com/
Abbey Group runs Tourplan as its reservation and operations system, and receives your products through Tourplan's certified integration with Ventrata's OCTO API.
This connection enables you to sell your products through Abbey Group in a more automated way, eliminating the need to manually manage availability, pricing and bookings. Capabilities of this connection allow you to:
Sync availability, pricing for your Abbey Group products with Ventrata.
Receive bookings, updates, cancellations from Abbey Group to Ventrata.
Issue vouchers/tickets from Ventrata to Abbey Group customers instantly.
🔐 Required Role Permissions: See Connections, Modify Connections
Creating Connection
Before you begin:
You must have a commercial agreement with Abbey Group for them to sell your products. To inquire about partnering with them, contact them via https://abbeydestinationexperts.com/contact-us (select "Supplier / partner / agent registration).
You must have Abbey Group created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Abbey Group (powered by Tourplan) from the list of partners.
Select Abbey Group Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, whitelisted destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Abbey Group connections and would like to differentiate between them more easily in the future. If needed, you can also whitelist/blacklist products or destinations on the connection level in addition to what you have configured on the reseller, which can be helpful if you have multiple Abbey Group connections linked to one reseller.
Mapping Products
Email the OCTO API key shown on the connection you've created to your Abbey Group contact and ask for them to map your products using Ventrata's OCTO API in Tourplan.
(Optional) While the Abbey Group team can access the full list of products you've enabled for them on the connection, you can also specify which product you would like them to map by providing the Product and Option IDs displayed on the connection page when you contact them.
Troubleshooting
Issue | Possible Solutions |
No products are displayed on the connection page. | Please double-check which destinations, products, and options are whitelisted/blacklisted on reseller and connection. If this does not resolve, check if your products and options are made available for sale on the Direct API source. If the issue persists, please contact our support team. |
Partner Information
Abbey Tours Limited (trading as Abbey – The Destination Experts)
Merchants Hall, Merchants Quay
Dublin 8, Ireland
CRO 393498
Ventrata Partner ID 019ffa2a-fcf8-74e0-ad1c-43cb151b7b43
Tourplan Holdings Limited
Christchurch, New Zealand
Ventrata Partner ID d184d498-db4d-465e-bdab-8986661e3129