TourOptima DELIVER is a fully managed outbound messaging service for high-volume attractions, observatories, zoos and museums. It sends one branded email per order with every voucher attached, plus SMS, WhatsApp and OTA-channel messages for waivers, pre-arrival details, upsells, review requests and disruptions. TourOptima maps the booking data and builds and maintains every template.

Connecting TourOptima DELIVER to Ventrata sends it your bookings, changes and cancellations with their tickets, so DELIVER sends the order email and follow-up messages for you.

To learn more about TourOptima DELIVER, visit touroptima.com/deliver.

Primary website	touroptima.com/deliver
Tags	Communications
Developed by	TourOptima (using Ventrata's OCTO API)

This app connection links your Ventrata account with TourOptima DELIVER so it can send the order email with tickets and follow-up messages for each booking. Features of this connection include:

Reads your bookings – including changes and cancellations, with their tickets.
Sends the order email – one branded email per order with every voucher attached.
Sends follow-up messages – by SMS, WhatsApp and OTA channel for waivers, pre-arrival details, upsells, review requests and disruptions.

‼️ IMPORTANT

TourOptima DELIVER will process your guests' personal data. Review your privacy policy and terms before connecting.

Creating the TourOptima DELIVER Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have an agreement with TourOptima DELIVER to use their services. To get started, contact them through touroptima.com/deliver.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select TourOptima DELIVER from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple TourOptima DELIVER connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level to limit what TourOptima DELIVER can access.

Sharing Access with TourOptima DELIVER

Securely share the OCTO API key shown on the connection you've created with your TourOptima DELIVER contact so they can complete the setup on their side.

Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.

Managing the TourOptima DELIVER Connection

Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options TourOptima DELIVER can access. See how to allow or disallow products.
Rename the connection to tell several TourOptima DELIVER connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the TourOptima DELIVER connection works: what TourOptima DELIVER does with your Ventrata data, and which Ventrata OCTO API calls it makes.

Reads bookings

✅

Gets bookings, changes and cancellations with their tickets.

DELIVER receives bookings, changes and cancellations.

Tickets come with each booking.

Sends the order email and follow-up messages.

One branded email per order.

SMS, WhatsApp and OTA-channel messages for waivers, pre-arrival details, upsells, review requests and disruptions.

What this means for you: DELIVER can send the order email with every voucher attached.

✅ supported

FAQs

TourOptima DELIVER can't see some of my products.

Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

Useful Resources

TourOptima DELIVER

📚 More about Ventrata connections

Partner Information

TourOptima DELIVER

touroptima.com/deliver

Ventrata Partner ID: 01a115e8-b4f4-79fd-9555-906b776c9b6f