TourOptima, formerly Curated Planet, is an integrated communication and location-sharing platform connecting customers, guides, and office staff. For those requiring more advanced communication capabilities, it can enhance or replace Ventrata’s default email notifications and campaigns. With seamless integration with Ventrata and direct API access to all of your booking data, TourOptima centralizes messaging across Email, WhatsApp, SMS, and Push Notifications within a fully branded mobile app. It automates key communications such as booking confirmations, welcome messages, reminders, waivers, on-trip documents, tipping requests, surveys, review collection, upsells, cross-sells, and vehicle location updates. Additionally, it provides insights into unread messages, enabling staff to follow up effectively while tracking whether messages have been viewed.
This connection enables TourOptima to access your Ventrata dashboard via API, allowing them to:
Retrieve all booking data, including customer contact information.
Receive real-time updates on booking changes as they occur.
Use this data for customer communications from their platform, as configured in your TourOptima account.
🔐 Required Role Permissions: See Connections, Modify Connections
Creating Connection
Before you begin:
You must have a TourOptima account before setting up this connection. To schedule a demo and sign up for their platform, please visit https://touroptima.com/schedule-demo or email [email protected].
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select TourOptima from the list of partners.
(Optional) If needed, you can whitelist/blacklist products or destinations if you wish to limit destinations and/or products which TourOptima can access.
Share the OCTO API key shown on the connection you created with your TourOptima contact to complete the setup.
🔐 Required Role Permissions: Users
Adding the TourOptima team to your account
If you need assistance with setup and TourOptima configuration, we highly recommend granting the TourOptima team access to your Ventrata dashboard.
How to Create New Users
When inviting a new user, ensure they are from the TourOptima team and have an @touroptima.com or @curatedplanet.com email address and assign only the necessary permissions as requested.
Partner Information
Curated Planet LLC
400 East 70th Street, #2002,
New York, NY 10021
USA
Ventrata Partner ID 1cff4e40-0c93-44bc-b159-d1f061d32be4