Ventrata

Hosting your sales portal on a custom domain enhances your brand's professional image and credibility. It provides a seamless and cohesive experience for your employees and partners, reinforcing your brand identity.

This guide focuses on redirecting your sales portal to a custom domain. If you need guidance on how to create a new portal, please read our article on <a href="https://support.ventrata.com/collections/9676956-portals">Portals</a>.

You already have a domain where you wish to point your Ventrata Sales Portal.

You or someone in your organisation has access to your domain settings.

- You already have a domain where you wish to point your Ventrata Sales Portal.
- You or someone in your organisation has access to your domain settings.

In the domain settings of your custom domain, create a CNAME record pointing to <code>cname.ventrata.com</code> .

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If your custom domain is a root domain (for instance, <code>mydomain.com</code>), your DNS provider may not allow you to create a CNAME. In such cases, create an A record. Please contact your Customer Success Representative to obtain the A record value. ​

Failing to do so before adding the custom domain in Ventrata may likely result in unnecessary delays in SSL certificate provisioning.

In the Ventrata dashboard, go to Resellers &gt; Portals.

Select an existing portal or press the + New Portal button to create a new one.

If you do not enter a hostname, the portal will be hosted on the Ventrata domain (dashboard.ventrata.com). However, if you decide to use a custom domain, make sure that the domain CNAME record points to <code>cname.ventrata.com</code> in your DNS settings. This step must be done at the very beginning, see step 1 above. If you are unsure whether this has been done, please consult the setup with your webmaster.

Enable 'Redirect <a href="http://www.{hostname}/" rel="nofollow noopener noreferrer" target="_blank">www.{hostname}</a> to {hostname}'. When enabled, the subdomain <code>www.{hostname} </code>will redirect to {hostname}.com custom domain.

Check this box if the hostname you entered is the domain, not the subdomain. If the hostname is a subdomain, you do not need to redirect. ​

Make sure that the CNAME record in the DNS settings of your subdomain also points to cname.ventrata.com. This step must be done at the very beginning, see step 1 above. If you are unsure, whether this has been done, please consult the setup with your webmaster. ​

Scroll down the portal form and press the Update Portal button, or Create Portal if it is a new portal, to save your settings.

1. In the domain settings of your custom domain, create a CNAME record pointing to <code>cname.ventrata.com</code> .
 
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 📒 NOTE
 If your custom domain is a root domain (for instance, <code>mydomain.com</code>), your DNS provider may not allow you to create a CNAME. In such cases, create an A record. Please contact your Customer Success Representative to obtain the A record value. ​
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 ⛔️ WARNING
 Failing to do so before adding the custom domain in Ventrata may likely result in unnecessary delays in SSL certificate provisioning.
 
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2. In the Ventrata dashboard, go to Resellers &gt; Portals.
 
 Resellers - Portals
 
3. Select an existing portal or press the + New Portal button to create a new one.
 
 Portals - + New Portal
 
4. Enter the hostname of the portal domain.
 
 Hostname
 
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 📗 TIP
 If you do not enter a hostname, the portal will be hosted on the Ventrata domain (dashboard.ventrata.com). However, if you decide to use a custom domain, make sure that the domain CNAME record points to <code>cname.ventrata.com</code> in your DNS settings. This step must be done at the very beginning, see step 1 above. If you are unsure whether this has been done, please consult the setup with your webmaster.
 
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5. Enable 'Redirect <a href="http://www.{hostname}/" rel="nofollow noopener noreferrer" target="_blank">www.{hostname}</a> to {hostname}'. When enabled, the subdomain <code>www.{hostname} </code>will redirect to {hostname}.com custom domain.
 
 Redirect
 
 ___________________________________________________________
 
 📒 NOTE
 Check this box if the hostname you entered is the domain, not the subdomain. If the hostname is a subdomain, you do not need to redirect. ​
 ___________________________________________________________
 
 📒 NOTE
 Make sure that the CNAME record in the DNS settings of your subdomain also points to cname.ventrata.com. This step must be done at the very beginning, see step 1 above. If you are unsure, whether this has been done, please consult the setup with your webmaster. ​
 ___________________________________________________________
 
6. Scroll down the portal form and press the Update Portal button, or Create Portal if it is a new portal, to save your settings.
 Create Portal
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Hosting your sales portal on a custom domain enhances your brand's professional image and credibility.