If your Sales Portal or Web Checkout hosted on a custom domain shows a certificate error, ensure that the proxy is disabled on your CNAME record (for example, in Cloudflare). This means the record should be set to DNS only, not proxied.
To verify where your domain is pointing, run:
host [your custom domain name].com
📒 NOTE
A correct response should look similar to:
[your custom domain name].com is an alias for cname.ventrata.com.
cname.ventrata.com is an alias for alb-origin.ventrata.com.
alb-origin.ventrata.com has address 34.36.123.39
Reconfigure the Custom Domain
Remove the custom domain from your Sales Portal or Web Checkout.
Wait approximately 2 minutes.
Re-add the domain.
Wait another 10 minutes for the certificate to be reissued.
The issue should resolve automatically once the certificate is regenerated.
If the issue persists, please reach out to your Customer Success Representative for further assistance.