City Sightseeing Worldwide is the global open-top hop-on hop-off bus brand, with local franchisees running routes and attractions in more than 100 cities across Europe, the Americas, the Middle East and beyond. Central online booking, vouchers valid for twelve months, free cancellation and commentary in the visitor's own language sit behind one consumer brand. For operators, it brings sightseeing demand from international city visitors who book a bus tour and add attractions and tours in the same destination, with children traveling free in many cities.

Connecting City Sightseeing Worldwide to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. City Sightseeing Worldwide runs on Prioticket, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with City Sightseeing Worldwide, visit city-sightseeing.com.

Primary website	city-sightseeing.com
Tags	Operator Reselling Others · Sightseeing & Hop-On Hop-Off
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Open-top hop-on hop-off bus tours and attraction combos
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$1M+
Ventrata Booked Suppliers (last 12 months)	10+
Developed by	Prioticket (using Ventrata's OCTO API)

This reseller connection lets you sell your products through City Sightseeing Worldwide without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – City Sightseeing Worldwide checks your live availability in Ventrata.
Pricing Sync – City Sightseeing Worldwide gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from City Sightseeing Worldwide are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the City Sightseeing Worldwide Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with City Sightseeing Worldwide for them to sell your products. To inquire about partnering with them, contact them via city-sightseeing.com.
You must have City Sightseeing Worldwide created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select City Sightseeing Worldwide (powered by Prioticket) from the list of partners.
Select City Sightseeing Worldwide Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple City Sightseeing Worldwide connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to City Sightseeing Worldwide

Securely share the OCTO API key shown on the connection you've created with your City Sightseeing Worldwide contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the City Sightseeing Worldwide team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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City Sightseeing Worldwide can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the City Sightseeing Worldwide Connection

Allow or disallow products: limit which destinations, products and options City Sightseeing Worldwide can access. See how to allow or disallow products.
Rename the connection to tell several City Sightseeing Worldwide connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the City Sightseeing Worldwide connection works: which Ventrata OCTO API calls City Sightseeing Worldwide makes (through Prioticket's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: City Sightseeing Worldwide pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to City Sightseeing Worldwide, so anything you change in Ventrata reaches City Sightseeing Worldwide the next time it checks.

Timings are typical for City Sightseeing Worldwide and rounded, and they can change if City Sightseeing Worldwide changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. City Sightseeing Worldwide maps them on its side, through your account manager or City Sightseeing Worldwide's portal. This works as follows: Get Products (`GET /products`) – when City Sightseeing Worldwide sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – City Sightseeing Worldwide re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on City Sightseeing Worldwide's side – City Sightseeing Worldwide links each Ventrata option and unit to its own listing and ticket types. Your City Sightseeing Worldwide account manager does this for you, or you do it in City Sightseeing Worldwide's own portal if City Sightseeing Worldwide offers one. You only share the connection's API key. Typically with City Sightseeing Worldwide: City Sightseeing Worldwide reads your full product list about every 11 hours. It re-reads each product about every 9 hours. What this means for you: City Sightseeing Worldwide can only sell what it has mapped. When you add a product, option or unit in Ventrata, City Sightseeing Worldwide may see it on its next refresh, but it won't sell it until it's mapped. So tell your City Sightseeing Worldwide account manager whenever you add one.
Content Sync	✅ / ❌	City Sightseeing Worldwide can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when City Sightseeing Worldwide adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach City Sightseeing Worldwide on its next product refresh. Typically with City Sightseeing Worldwide: City Sightseeing Worldwide requests `octo/content`.
Availability Sync	✅	City Sightseeing Worldwide checks your live availability in Ventrata. Ventrata doesn't push availability changes to City Sightseeing Worldwide. This works as follows: Availability Check (`POST /availability`) – City Sightseeing Worldwide sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which City Sightseeing Worldwide needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so City Sightseeing Worldwide can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with City Sightseeing Worldwide: Availability Check: City Sightseeing Worldwide checks your products throughout the day, usually starting 10 days ahead and covering a single day per request, looks up to about a year ahead and re-checks the same product and dates about every 4 hours. Availability Calendar: City Sightseeing Worldwide checks each product about once a day. Checks are spread through the day with no strong peak, which suggests a mix of scheduled syncs and live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, City Sightseeing Worldwide shows it after its next check. For dates it checks regularly, that's within about 4 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when City Sightseeing Worldwide asks for them, and City Sightseeing Worldwide doesn't always do so. This works as follows: `octo/pricing` capability – City Sightseeing Worldwide asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice City Sightseeing Worldwide, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when City Sightseeing Worldwide also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with City Sightseeing Worldwide: City Sightseeing Worldwide doesn't usually request `octo/pricing`, so it most likely uses prices stored on its side, which you'd keep up to date with City Sightseeing Worldwide by hand. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask City Sightseeing Worldwide to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in City Sightseeing Worldwide's portal. Otherwise it may be off, and City Sightseeing Worldwide won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on City Sightseeing Worldwide. Prices on City Sightseeing Worldwide don't include promotions you create in Ventrata. Set up any promotions with City Sightseeing Worldwide directly.
Bookings Sync	✅	Bookings and cancellations made on City Sightseeing Worldwide are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on City Sightseeing Worldwide, City Sightseeing Worldwide sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, City Sightseeing Worldwide confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. City Sightseeing Worldwide gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, City Sightseeing Worldwide never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on City Sightseeing Worldwide, City Sightseeing Worldwide cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and City Sightseeing Worldwide has to contact you. Change: City Sightseeing Worldwide doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with City Sightseeing Worldwide: City Sightseeing Worldwide holds places for about 60 minutes while the customer pays (`expirationMinutes`). A typical City Sightseeing Worldwide booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from City Sightseeing Worldwide to Ventrata. If you cancel, change or rebook a booking from City Sightseeing Worldwide in Ventrata, for example in the Dashboard, City Sightseeing Worldwide isn't notified. Contact City Sightseeing Worldwide so the booking is cancelled or changed on their side too, or ask the customer to cancel through City Sightseeing Worldwide.
Pickups/Dropoff Sync	❌	City Sightseeing Worldwide doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with City Sightseeing Worldwide how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	City Sightseeing Worldwide doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with City Sightseeing Worldwide how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through City Sightseeing Worldwide. Customers can only book your main products and options on City Sightseeing Worldwide. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to City Sightseeing Worldwide. Ventrata doesn't notify City Sightseeing Worldwide when a ticket is scanned or redeemed. City Sightseeing Worldwide only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	City Sightseeing Worldwide pass holders can't be scanned at your entrance without a booking. Customers from City Sightseeing Worldwide need a booking made through City Sightseeing Worldwide before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through City Sightseeing Worldwide. Gift cards bought in Ventrata can't be used on City Sightseeing Worldwide, and City Sightseeing Worldwide can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the City Sightseeing Worldwide connection

Delays: availability and prices reach City Sightseeing Worldwide only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: City Sightseeing Worldwide can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What City Sightseeing Worldwide can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: City Sightseeing Worldwide issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: City Sightseeing Worldwide can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on City Sightseeing Worldwide.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

City Sightseeing Limited

Suite 8, Floor 3, Grosvenor House, Prospect Hill

Redditch, Worcestershire, B97 4DL, United Kingdom

city-sightseeing.com

Ventrata Partner ID: 96e653b9-6e2f-4828-830b-8637bc33faa4

Prioticket B.V.

Prins Hendrikkade 21

1012 TL Amsterdam, Netherlands

prioticket.com

Ventrata Partner ID: 8347e498-1afe-48e1-9d99-8b2d1e0069fb

City Sightseeing Worldwide: Reseller Connection