Rewind is a French producer of multilingual audio guides and visitor content for museums, heritage sites, tourism offices, hospitality venues and cruise, rail and coach operators, publishing in more than 30 languages through its own app, a web hub and on-site QR codes. For operators, it brings visitors already engaged with a destination's stories in their own language, offered tickets and nearby experiences inside the guide they are using, in destination and at the point of interest. Rewind uses Palisis TourCMS as their connectivity provider.

Connecting Rewind to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. Rewind runs on Palisis TourCMS, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Rewind, visit rewindstories.com.

Primary website	rewindstories.com
Tags	B2B Marketplace · Cultural & Museum Tickets · Audio Guides & Self-Guided
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Multilingual audio guides at museums and heritage sites
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Palisis TourCMS (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Rewind without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Rewind checks your live availability in Ventrata.
Pricing Sync – Rewind gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Rewind are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Rewind Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Rewind for them to sell your products. To inquire about partnering with them, contact them via rewindstories.com.
You must have Rewind created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Rewind (powered by Palisis TourCMS) from the list of partners.
Select Rewind Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Rewind connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Rewind

Securely share the OCTO API key shown on the connection you've created with your Rewind contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Rewind team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Rewind can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Rewind Connection

Allow or disallow products: limit which destinations, products and options Rewind can access. See how to allow or disallow products.
Rename the connection to tell several Rewind connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Rewind connection works: which Ventrata OCTO API calls Rewind makes (through Palisis TourCMS's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Rewind pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Rewind, so anything you change in Ventrata reaches Rewind the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Rewind maps them on its side, through your account manager or Rewind's portal. This works as follows: Get Products (`GET /products`) – when Rewind sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Rewind re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Rewind's side – Rewind links each Ventrata option and unit to its own listing and ticket types. Your Rewind account manager does this for you, or you do it in Rewind's own portal if Rewind offers one. You only share the connection's API key. What this means for you: Rewind can only sell what it has mapped. When you add a product, option or unit in Ventrata, Rewind may see it on its next refresh, but it won't sell it until it's mapped. So tell your Rewind account manager whenever you add one.
Content Sync	❌	Rewind doesn't read your product content from Ventrata. Rewind uses the descriptions, images and other content set up on its own side, so update your content with Rewind directly.
Availability Sync	✅	Rewind checks your live availability in Ventrata. Ventrata doesn't push availability changes to Rewind. This works as follows: Availability Check (`POST /availability`) – Rewind sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Rewind needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Rewind can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Rewind shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Rewind asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Rewind asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Rewind, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Rewind also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Rewind to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Rewind's portal. Otherwise it may be off, and Rewind won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Rewind. Prices on Rewind don't include promotions you create in Ventrata. Set up any promotions with Rewind directly.
Bookings Sync	✅	Bookings and cancellations made on Rewind are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Rewind, Rewind sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Rewind confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Rewind gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Rewind never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Rewind, Rewind cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Rewind has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Rewind change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Rewind to Ventrata. If you cancel, change or rebook a booking from Rewind in Ventrata, for example in the Dashboard, Rewind isn't notified. Contact Rewind so the booking is cancelled or changed on their side too, or ask the customer to cancel through Rewind.
Pickups/Dropoff Sync	❌	Rewind doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Rewind how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Rewind doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Rewind how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Rewind. Customers can only book your main products and options on Rewind. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Rewind. Ventrata doesn't notify Rewind when a ticket is scanned or redeemed. Rewind only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Rewind pass holders can't be scanned at your entrance without a booking. Customers from Rewind need a booking made through Rewind before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Rewind. Gift cards bought in Ventrata can't be used on Rewind, and Rewind can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Rewind connection

Delays: availability and prices reach Rewind only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Rewind can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Rewind can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Rewind issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Rewind can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Rewind.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Rewind SAS

95 avenue du President Wilson, 93100 Montreuil

France

rewindstories.com

Ventrata Partner ID: bb13cfcb-b0fc-4835-95b2-3cd897597187

Palisis AG

Florastrasse 18a, 8610 Uster

Switzerland

palisis.com

Ventrata Partner ID: f4765bbb-2453-4404-8124-7ffb8f498e8e

Rewind: Reseller Connection